Giggle

Bought the Oeuf bunk bed from Giggle weeks ago. Was told at the time of purchase the bed would arrive in about two weeks and once at their warehouse I would be contacted to coordinate delivery.
I was also told at the point of purchase that the guard rail was included.
Seems everything I was told at the point of purchase was a misrepresentation. And the story only gets worse.
I paid for the bed on 4÷16÷16. By ⁵⁄₆ no one had contacted me so I reached out to the store. Around ⁵⁄₁₃ I was told to coordinate delivery which was scheduled for ⁵⁄₂₃. I paid for the «white glove» service from Giggle to deliver and set up the bed. At this point I let it go as the kids still had their old beds in place.
On the morning of ⁵⁄₂₃ in anticipation of the new «big boy and big girl» bunk bed, my kids sadly parted ways with their old toddler bed and crib (ages 6 and 3). We needed to get their beds out to make room for the bunk bed.
The delivery guys came as expected on ⁵⁄₂₃. My wife indicated that they were very nice and professional. They were also very transparent when they realized that an important piece of the bed was missing from the boxes and they said they could not put the bed together without it. They said it’s not the first time this has happened with an Oeuf bunk bed. My wife who rarely gets angry even when there is cause made it clear that this was putting us out and the guys she said were nice about it but indicated there was nothing they could do except put a rush on the missing part. They also said we could not reschedule them to come back until after it was confirmed the part was received.
They said we would get a confirmation by ⁵⁄₂₅ of when to expect this missing part. On ⁵⁄₂₅ no one called us so I called the Soho store and was passed off to the 800 number for the «white glove» delivery service. That person was nice and seemed concerned, but told me that I should call Oeuf or the «white glove» service as the store took no real responsibility. I immediately called Oeuf and left a mildly nasty message. That was on ⁵⁄₂₅. As of today no one has returned my call. After calling Oeuf I was short on time and emailed giggle.
The next day on ⁵⁄₂₆ my wife called the 800 number and got someone who said they would look into it and apologized and said they had located the missing part and it might arrive on ⁵⁄₃₁. She also ordered the missing guard rail that I had been told was included. They took 10% off the price and waived shipping. What a farce.
The lady at Giggle told my wife she would «ask» to have the part expedited to us, but that there was no guarantee. I never had time to call back myself before the long holiday weekend.
As of today ⁵⁄₃₁ my kids are still on the floor. Most nights getting them to stay on their mattresses has been a battle and each night they are awoken when they roll off in the middle of the night, terrified on some occasions and of course waking us frequently.
After having spent thousands of dollars at Giggle on two kids over six years, I’m appalled that they take ZERO responsibility for this issue. Today I sent a nasty message to the manager of the Soho store (this morning) letting them know that if the bed is not installed properly by this Friday I’m returning the whole thing for a refund for all of my expenses. I still have not gotten a reply. Nearly 12 hours later. They simply don’t care about their customers or their customer experience.
This has been the worst retail purchase experience I’ve ever had and the disruption to our home is unforgivable along side the lack of care or concern.
I will NEVER shop at Giggle again.
6÷7÷16 UPDATE the day after this post on ⁶⁄₂ (and a series of other online reviews) I got the appropriate attention from Giggle and ultimately got the bed installed properly but it wasn’t without a number of phone calls, logistical concerns and on the day of installation — news that another piece was missing. Although at that point the folks are Giggle were committed to getting it resolved on the same day, and they did. In the end Giggle did stand up to help and see this through. Renita at the corporate office and Nicole at the Soho store were great. However I told them that all of this would be avoided by a simple inspection at their warehouse before customer orders are loaded on the truck.
If you choose to buy furniture from Giggle I would strongly suggest you tell them upfront you want your order inspected before delivery and if there are any missing parts they will have to take it back and issue a refund. Hopefully they fix this.
As for the bunk bed, we are happy with it, and converse to many reviews about squeaks we have not had any yet. Fingers crossed.

This is the worst place to have your baby registry! You add things to your registry and then they are sold out the next day. Along with limited options for everything baby. I regret doing my registry here as it is the most expensive gear and actually does not have the best reviewed products. On top of that customer service is awful. I always have to call to ask for missing items and they call you back at their convenience.

«curated selection» awaits the shopper here. Good for gifts and primary pieces (cribs etc). Wide open spaces. Prices more reasonable than I’d expect for a baby store in Soho. Pleasant saleslady.

Update — their customer service is much better in store, if possible to pick up in store I suggest you to do that instead buying from them online.

What a great baby store with great in-​store customer service! Our saleswoman was absolutely the best — she listened carefully to understand our needs, likes and dislikes, and advised us in a very knowledgeable and customer service oriented fashion. J also followed-​up to ensure all items had arrived timely with no issues. Highly recommended!

I have always enjoyed shopping here for family, but when I went in with my wife to looks at cribs and strollers, we were completely ignored. I couldn’t believe how poor the service was. We weren’t greeted upon entering. I would normally just chalk it up to being busy, but a sales associate just walked right by us and then hung out at the register. We were beyond frustrated.
In addition, a couple inquired about the dwell mid century modern crib and the other color combinations that it comes in. I overhead the staff give 100% incorrect information. They said it is only available in one color. It can easily be found online in other colors and for less money. I know they are trying to make sales, but it can’t be at the expense of deceiving customers.

I bought here few presents for my nephew .
Overall nice store and choice was cool, I wish I had such a toys when I was a kid .
But be careful price is crazy

Yes it is a beautiful store in a great neighborhood but at the end of the day it’s an overpriced boutique where most of the items can be found at Baby’s R Us, Land of Nod or easily on Amazon for so much less…
Terrible customer service, unreliable delivery/​follow through and not the level of service that you’d expect from this type of boutique.

This is probably one of the best baby stores I’ve ever been to, though it is very small. It sells mostly high-​end baby items and it is quite pricey, but the clerks are all super friendly without being pushy or fake. I came in one day to make some updates to my registry and they were very helpful.
They also game me a $ 75 gift card, just for coming into the store to make my updates! No purchase necessary!
My only issue is that they don’t have very many stores around the U.S. I’ve recently moved to a smaller city and there’s not even a giggle in my state (NC).
If you’re newly pregnant, go register with them and get your free gift card!

Seriously, if this is not just a pretentious store for posh mommies then I don’t know what else it is. Customer service is probably better than at your standard Babies R Us but I am an educated consumer, I can do my own research and decide what I believe will work best for my own needs. This store is small and pretty cramped but in the neighborhood I suppose it works with it’s niche boutique feel. The items carried are a good selection but what I will gripe about is this, the prices. What’s with the price gouging? The mark-​ups used to be worse but it still continues till this day. Please spare your friends and don’t register here. Sure, go in peruse and ask for help but please duplicate that registry on Amazon where at least you’ll get free shipping and the prices are MUCH more competitive.

I really have no business reviewing a baby store. I don’t have any kids, I spend little to no time with them, and hardly know the difference between the needs of an infant or toddler based on their age in months.
However, my friends have babies. And when I need to find gifts, this is where I will go. I walked in one weekday morning, with a simple mission to purchase something for a 2-​month old. The salesperson was so helpful, provided a lot of great suggestions and didn’t waste my time. She made the task of shopping much easier.
It’s certainly not a bargain to shop here. When I briefly looked around, I was secretly grateful that I didn’t need to buy all this stuff for my own kid. Which is exactly why I think this is a great store for other people to spend money for their friends who have kids. The stuff is adorable, they have quality items, and everything is wrapped up nicely for gift-​giving.

I registered and GIggle and thought they had a nice selection. However when friends/​family tried to purchase something off my registry online, they were told that because I filled out my profile incorrectly, they would have to place their order via phone (which was a hassle). However every time I checked my profile and called Giggle to correct it, they said everything was fine (but it kept happening). It was frustrating and I didn’t find them to be very helpful.

As I look at my Unilocal account I realize I am hardly on here but unfortunately, it is usually to take a minute to write a bad review so someone doesn’t have the same bad experience. With that said, I will make an effort to focus on positive reviews too.
In the meantime, I cannot begin to tell you how much I cannot recommend Giggle. I am happy to see that there are a lot of others with the similar experience. It started with me ordering a crib, high chair, bedding and all sorts of stuff to have ready and paid for before finding housing. Every time I called to check in on the order I had to spend 45 minutes on the phone waiting for them to find my order. I was assured for weeks that everything was in stock. When the day approached, actually it turned out that everything was not in stock — of course my card had already paid for this weeks ago but now I have a nightmare to deal with and scramble to find these items that would be in the following week. Not cool since I had this all purchased weeks in advance to avoid this nightmare.
I have been into Giggle to buy a lot of things over the past few months basically because of it’s location to mine and me specifically seeking some of the really high quality products they have. The sales staff has such horrible energy, so totally not helpful or pleasant. I agree with Mama G — I mean help your guests get in the door with their strollers — having the stroller parking section is real cute, but it would mean more if you helped people with strollers.
I also inquired about whether the same people that assembled some of the furniture could help me disassemble as we are moving (this is after spending thousands of dollars there on a nursery) and I was told with just a flat face — «No we don’t offer that.» I said that I would be willing to pay the person, it’s just that I would like to have someone who is familiar with the furniture to do it. «sorry we don’t offer that service.»
I thought it would be nice to support a smaller business but I absolutely would much rather go to Buy Buy Baby where they are super happy to help and you can find everything.

Good place to get recommendations on baby stuff
* service can be a little slow, not the cheapest
* well curated assortment, they take time to evaluate everything before carrying it
* i like the colorful packaging, great for gifting

Looks like a good selection with great brands. But, a note to Giggle.com’s webmaster: when a soon-​to-​be new mom tries to create a baby registry on your website, make sure the link isn’t broken. I won’t be creating one on this site. That’s just too basic of a thing not to get right.

Simply the worst custom service. Every time I have had to call, there is either a terminal wait or someone on the other line seems put out out that they answered the phone. When I have been there, there is always some drama about getting info from the computer.
For such an expensive store, one would expect a higher caliber sales staff.
I would never shop there given the choice.
Signed– a mother of two, aunt of 7 and a New Yorker.

My first stop here, in August, was a 2 star. Second one, with my husband, I gave four stars. I’m back to two. Why?
– sales staff, in general, doesn’t seem interested in actually helping most people. Every time I’ve been in, there has been a cluster of associates chatting. Hi, I’d like to spend some money here. Acknowledge me.
– it’s a children’s (infant) store, dealing with expecting and new parents. There is a step-​up to the store and a narrow doorway. Help those people get their strollers and bellies through the door.
– it’s a boutique and it’s in SoHo. Cute, pricey, good starter stuff, especially for gifts.

I needed to return something and the manager sam (I believe that was her name) was very helpful taking into account two very sleep deprived new parents. They offered to debit our CC but we took a store credit since we plan on coming back time and again. Now a customer for several years…

If I wasn’t on such a time crunch or limited on time — I wouldn’t necessary pick this place as my go to place for babies/​kids’ wear.
This place was limited on selection and I didn’t see one single thing in here that that made me scream out «Awwwwwwwwwwwwwww» or «Cutes».
The dolls here aren’t even cute — they look damn scary to me.
Oh wells, when you’re in SoHo and have no where else to go, then come here but if it wasn’t a last minute baby shower — I definitely would have gone somewhere else for CUTER things.

this is one of the cutest baby stores around. everything is pricey, but high quality… and shouldn’t babies deserve thee absolute best?! some of the big brands they sell include: bugaboo, stokke, oeuf, dwell baby, etc etc.
i love their giggle organic layette line… everything is super soft. their swaddle blankets are the best too, nice and stretchy. they were one of my favorite gifts and oh-​so-​useful when my newborn came home.
and they sell the best rocker/​glider in the world. it’s not grandma-​looking either. most people don’t think even think it’s a rocker until i tell them it is. it’s modern and one of my favorite pieces of furniture ever bought.
but, the one bad thing about giggle is their registry service. they have personal shoppers that will guide you through the entire overwhelming process of creating a baby registry… for a first-​time parent, this could be very helpful. after i spent almost 3 hours in the store with this personal shopper however, she promised she would input everything i chose onto their website online for my long-​distance friends and family who don’t have Giggle stores in their hometowns.
but a week after this appt, my online registry was severely lacking. i called her to ask why not everything was posted online, and she said some products just weren’t available online and are only available in the store. so i asked for a paper copy of all the products i chose, and she could not produce it. she said they kept no record of what we chose that day except for the products that are online. what kind of registry service is that??? so many products i wanted to register for were lost and i had to return to the store to try to remember what i picked…
i still give them four stars though because i just love their products. they need to work on their registry system though. badly.