Foxes Women’s Apparel

As of Nov. 2014 this location on Broadway is closed. The sign says they have moved, but it doesn’t say where.

It is amazing to me how different people experience the same situation so drastically different.
There were employees who were obvious stand-​outs and those who were probably going nowhere.
As I shopped I basically kept to myself yet observing everything. It was later on so I’m sure everyone was tired. This is when you see the real employee.
Although every conversation was status quo, I was frustrated knowing that every employee could have been creating extraordinary experiences instead. For instance when I went downstairs there were two employees talking while leaning on a sale rack. They both glanced at me and went back to their conversation. When they finished up, about two minutes later, one went and abruptly turned the music off and the other went to tell the one other shopper that she had only eight minutes left before closing time. Both fairly normal occurrences but they were preceded by one of those employees first announcing that she «Can’t wait to get out of here.» I was shocked! Who trained these employees? Employees should feel like the store is their stage and when they are on the floor they are «on.» Could you imagine going to a Broadway play and having one of the actors leaning against a prop instead of joining the chorus line in the final dance and then even worse saying, «I can’t wait to get out of here» to a packed house of people who have rearranged schedules and paid good money to get there. Money that pays her salary by way.
So there I was in a store that this employee can’t wait to get out of and I am thinking whoever trained her must have missed the part about consumer confidence because now instead of the candy land of clothing I was in, I now found myself in a fluorescent-​lit basement, surrounded by shoes I really don’t need. So I didn’t buy any.
Now I’m checking out and having another average experience listing to the women next to me trying to checkout but she is lost in the system. «That’s strange, I shop at Foxes all over the country and just received a coupon which is why I’m here.»
I am being rung up by an unsmiling employee who is saying everything right but as if she is forgetting me as she is saying the words. (Not her fault. Why do more when if you do a little less, you are actually making more money right? Plus how can anyone ever get to know me with questions like «Did you find everything you were looking for?» These closed ended questions keeps the employee disengaged and the lines moving so everyone can «Get out of here.»
Now Mrs. Harris is finally finishing up. Not once did anyone say thank you for being such a valued customer or «Mrs. Harris, my name is Melanie, and when I find you in the system I am going to make sure you are in our database as a preferred customer and get my manager Susan in the loop so this never happens again.» Nothing like that was said and the laborious guessing game which should not be part of a shopping experience was never even acknowledged.
Now, when I first arrived: I went upstairs and overheard the tail end of an exchange where a customer was asking for an employee’s name. Uh-​oh. That usually spells trouble especially on the upper west side of New York City. I missed the employee’s response but she had a happy tone in the answering so I relaxed and started browsing. Why would someone be asking for an employee’s name I wondered. This was something out of the ordinary. I found a Michael Kors puffy coat that I was definitely not looking for and absolutely could not afford on my little shopping excursion for a pair of pants. Eh, I’ll try it on any way I thought. Oh my god! This is bad. I love everything. Crap. Why did I leave the house? O.K. stop. You NEED pants for the presentation. You do not need another jacket. (Even though the jacket and pants look STUNNING together.) Sorry Michael. I have to break-​up with you after this brief tryst on the second floor at 79^th street. It hurts me more than it will hurt you. Me with heavy feet dreading the clink of the hanger returning to it’s rack.
«How are you finding the coats?» asked a voice as I looked at Michael one last time. How am I finding the coats? Is this a retail employee asking an open ended question? Dose she already know my philosophy? Could there be hope for customer service yet? This employee just asked a question which was impossible to say «Yes, no or I’m just looking» to! What a pleasant surprise! «I love them! I just wish I could afford this one and my rent this month!» «Aren’t they beautiful? They brand new and are 25% off you know.» What? Although the sign was right there the whole time, I had seen the jacket first and fell so hard, I hadn’t seen anything after that. This was a dream come true! Michael and I together forever all because of a fantastic, Dark haired & glasses, 55+ year old, customer service employee who made Foxes glimmer and shine through her product knowledge, customer engagement, enthusiasm for me to get what I want. Thank y

Love This place lots of European brand clothes u can’t find anywhere go to the basement! great deals!: D

It’s last years styles laid out in a really disorganized way. It is one of the only discount designer clothing left in ny. sad, century 21 has become pretty pricy and tj max is real hit or miss.
Closed

Great selection of quality, designer women’s apparel. Beautiful Layout, well organized, which really saves time finding what you need. The customer service is stellar –lightyears beyond the zoo of Century 21.

The store is set up in a very confusing manner. I waited for checkout while two women at the counter took 15 minutes to check out two customers. When my turn came… the check out persons first question was «what’s your phone number.» Like I would want these folks to call me. It is totally none of their business what a Person’s personal info is.
I would have to say the quality of clothing is poor. The style is really not there.