Barneys New York

Don’t shop online at Barney’s for Christmas and expect to get a refund. A few gifts did not fit my husband, returned them immediately after Christmas and guess what — no refund. Only a gift card to be used in the store. Apparently it was 2 days past their 30 day return policy. Wow — pretty aggressive for Christmas holiday returns. They lost my business forever.

Awful! The sales people kept palming me off to the next person and the guy who finally «helped» me didn’t know their stock or that the item I was looking for isn’t sold in their store. Dismissive sales people and a waste of time.

Bought an expensive item many months ago and was supposed to receive a $ 25 gift card. Did not receive the gift card after many months and had to make repeated calls to ‘remind’ them to send it out. Finally received it in my mail and went to the store to get some Aesop but was told that the gift card has $ 0 balance inside. Is this a joke or a prank?! Why would they send me a completely new but empty gift card?! Cashier at the store viewed me with suspicion as if I was trying to cheat them with a empty gift card. Have been spending alot of money at Barney’s and all I have been rewarded with was embarrassment. Really poor customer service — they don’t care about you once they have taken your money!

I’ve always been a loyal Barney’s fan. I frequent the soho and midtown locations and was thrilled to find that my apartment is only a block away from this UWS spot. It’s a smaller Co-​Op (women’s only) location, but the service is great and the sale selection is killer. Barney’s is the first place I would go to purchase any high end brand. Overall, their service is often better and more flexible than the designer’s boutiques themselves. I prefer to shop here for Balenciaga, Rag & Bone, Alexander Wang, etc.
One of the things I love about Barney’s is that they tend to keep the same staff for a LONG time. That really says a lot about them as a business, and is great for us frequent clients. You really get a personalized shopping experience, and the staff is willing to put a little time in with you to help you get what you’re looking for. I’m very picky and often return things if I’m not 100% sure… and these guys are patient and helpful.
Specifically would like to give credit to Hannah who helped me today, and Pedro (if I have your name wrong I’m so sorry-​terrible w names). You two, and everyone else at this location are all fantastic.

The four stars are not a reflection of Barney’s in general by any means. I docked a star for the simple fact that this store is TINY. A few clothing racks, some makeup, seven hats; a good sized shoe collection, especially considering the rest. Promotional makeup and skincare in the center. EXCELLENT customer service, will call the other locations for you in an instant (and even follow you around the store looking something up on the iPad while you shop from department to department — this has happened on more than one occasion for me because I hate soaring for you to find something in stock for me when I could be browsing. Time is a final sale item!).

This is a great store that I can’t afford anything in. I love the way the store is laid out. They have all the best designer brands and the sales staff is very friendly.
Their beauty floor is only second to Berdorf Goodman and Saks. It is smartly laid out and carries all the expected brands as well as a lot of boutique brands. The staff is quick to offer advice or give you a touch-​up.
This is one of my favorite haunts when I have a free afternoon.

When this neighborhood location changed from the Coop, offering good sales and reasonable prices (i.e., for Barney’s), I was upset, especially when I first visited and the salespeople were snotty. But more recently, as an elderly fashion maven on a fixed budget, I have been very pleased. When I visit the store, I basically look at all the merchandise, and find that there is no pressure to buy. Salespeople are friendly but give me space, which I appreciate.
I now purchase select pieces at lower price points. Recently, patient Helen from the shoe department helped me buy a pair of rose metallic Nike high tops, that fit perfectly and receive many compliments from everyone. I also purchased a lovely, long black cashmere cardigan sweater that I’ve worn through all seasons.

It’s like a very miniature Barney’s. It has an extremely small selection, but somehow they’re always carrying what I’m looking for. The staff is very friendly and nice, not snobby at all.

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Poor peeps beware!

I find this location of Barney’s Co-​op very random. It’s a relatively smaller store compared to the other locations. I do not recommend this location if you’re looking to shop (as opposed to browse). The Madison and Soho location are by far a better choices.
The staff look miserable, bored and they’re not knowledgeable about designers or styles. There’s a very slim chance that you will be able to get a good second opinion here or any help at all.
The selection is ubiquitous of any Barney’s Co-​op store and any mid to high-​range store in NYC. There’s some Isabel Marant Etoile, Alexander Wang, Helmut Lang, 3.1 Philip Lim, J Brand… but you can find that elsewhere with more (and better service).
The store itself doesn’t have the same clean, minimalist décor as the other locations. The dressing rooms look dirty and unkept. Overall, this location is set up for a bad shopping experience. Avoid if you can!

Eh. Small, limited selection, sort of annoyingly indifferent staff.
I’ve never been a huge fan of the Co-​op idea itself– some of the clothes are just straight up cheaply made. I can’t justify paying over 100 dollars for something made in China that frays when I put it in the dryer (has happened before with Co-​op clothes). That said, there are a few stand out pieces here and there’s some cool shoes. Not a fan of the set up downstairs though– the dressing rooms feel sort of grungy.
The staff here is just weird. One time my boyfriend was picking out a pair of shoes and the SA assisting him acted like grabbing another size from the back was the most inconvenient thing in the world even though the store was totally empty. Last time I was there getting the attention of the SA to open the dressing room was again, like I asked her for a million dollars or something.
That said, I do love my Barneys and will forever be a loyal shopper– but I recommend visiting the co-​op floor at the Madison Ave flagship for a better experience– more selection, more organized and a nicer staff… not to mention the rest of the store.

I’ve been to this location twice. The selection is better at the Madison Ave co-​op, but the service here is just as good. It’s very good service.

I can easily spend all my money here… but I don’t… I stop by when I want something nice and new, when they are having sales… it’s hard to walk out without 10 bags, but I try!
I love the designers and styles the Co-​op buyers bring in. It’s like they are reading my mind… enough said… I will stop here before I go on and on about the selection of Philip Lim, Alexander Wang, Helmut Lang, Theory (that is not even at the Theory store), Vena Cava…
Oh. how I heart Barneys Co-​op…

I have lived in New York for five years without visiting the Co-​Op and i guess I just had huge expectations that inevitably were let down.
The room has NO shoes! And of the few scattered around, there wasn’t a one i was willing to try on.
The clothing racks are haphazardly placed and because they are bolted to the ceiling, you can’t swing one garment around to look at tags without causing the whole rack to sway.
Once you are done trying things on in the fitting room what do you do with the clothes. Most of the time the sales girls are chatting in the corner about how much they hate each other just daring you to try and make them earn their keep.
This was not the shopping experience i expected.

SUCCESS!!!
after a long day of walking around cute boutiques in soho and coming out empty handed, my fiancé and i got lucky with the superb collection and help at barney’s co-​op on the upper west side. and this co-​op was just a snapshot of the major barney’s on 5^th!
i heart you barney co-​op buyers. why must you tease me with all of your cute things? and the staff at this co-​op tried it’s hardest to make sure we were happy and always had a fitting room saved. we had a shopping itch, and it was helpfully scratched!
oh, and the jeans selection for men was sizzling. my fiancé’s bum looks snazzy!
finally.
SUCCESS!!!

Spring! The grass is greener, and your wallet is ready for milking; the beginning of the seasons makes us seek a purveyor whose adopted stewards will display their full array of colors, designs, and varieties, just like nature does; Barney’s.
What delight for sore eyes to see the beautiful Paul Smith shirts, or the Prada jackets… Theory Polo shirts to die for, and I don’t even want to begin with the Jeans. Yes, Barney’s is a gift from the gods.
Hence the reason there was a denizen of Olympus amongst us.
King Midas of Phrygia had come all the way from the 8^th century BC, with the lustful disposition of scoring some nifty trends to stir erotic sensation in all the vestal virgins of the kingdom; however, as legend tells us, King Midas was given the «blessing in disguise» (To quote Ronald Reagan) of having the ability turn everything he touched into gold.
But Midas had a plan.
He came to the UWS, his hands covered by some special gloves threaded with hairs from Aphrodite herself, in order that his «Midas touch» would be nullified. Only in the moment when Midas would approach the counter, he would remove the goddess gift, and slightly touch a stack of ordinary cards, immediately transforming them into gold, and therefore securing the exorbitant bill (Midas wanted to buy a full wardrobe)
The gentlemen at Barney’s, truly amicable and professional, helped Midas in all he wanted, while he feasted his eyes on the many fashions he was going to bring to ancient antiquity. He even saw a nice pair of shoes he could buy Plutus in order that he could keep bestowing him the blessings of wealth.
Finally, as the charismatic cashier, Lindsay, was about to ask him for money, Midas removed the glove and touched a stack of cards. Everyone marveled at the sight of pure and shiny gold. Midas, knowing full well the current state of gold prices, grinned and rubbed his hands in satisfaction – AH! His stomach began feeling heavy. The fool had done it again. Quickly he decided to run as fast as possible out of Barney’s and into Olympus, but it was too late. A final gesture was to raise his hand to the sky in a sign of victory, for having made it (almost) out of Barney’s with such impeccable clothes.
To this day, you can see Midas on the display window at Barney’s, if only to remind us what happens…
…when you gloat.

I’ve been here a number of times, and I always spend waaaaay too much. The clothes are generally cute, but beware — there are a lot of basic pieces that are really overpriced.
A plus is that they have a big selection of Marc by Marc Jacobs, Vince, Theory, and Splendid, which are some of my favorites, but like I said, very pricey.
Still, if you go in at the right time, they have incredible sales. I got a Kate Moss for Topshop shirt there for $ 9, and a Loomstate for Barneys Green dress for $ 29, among other things.
The salespeople are hit or miss. I’ve met some really nice saleswomen there, but the men I’ve seen there have been very rude and pretentious, not to mention that everytime I go in there I hear them yapping about who they’re sleeping with and whatnot.
Anyways, I give it a clean 3 stars, 5 for the clothes, minus one for price, minus one for staff.

Seriously, I never find ANYTHING here. It’s like big brother, Barney gives all his rags to his bastard child, Barney’s Co-​op. Not.a.fan. I found some hot earrings and a cute pair of pumps, but nothing in the apparel department because it’s all so hideous.
The salespeople are all incompentant. I asked them if they had the Louboutins in a size 39.5 and they were like «the what?!» Um, excuse me? I’m holding the shoe in front of you? Are you not aware? Instead, i broke it down for her – well these, ya know the ones with the red on the bottom? OHHHHHHH, she repeats. They didn’t have the size, but she was confused why i wasn’t asking for an «american size» BECAUSE THEY ARE EURO SHOES! Jeezzzzuuussss.
There is a reason this stuff didn’t sell for the originial prices – because the designers were on huge benders when they were sketching this crap.
Please. Clean this place out and give me something I can work with.

I am guilty of having several items of clothing that cost over $ 200 (retail…not always necessarily what I paid) so I am OK with expensive clothing.
But…everything. Even the sale stuff… I couldn’t find a shirt I like for less than $ 175. Mmmm, yeeeah, I’d pop in once in a great while but I’d not go expecting to walk out with anything.
So the moral of this Unilocal snippet is save your time unless you’re determined to part with enough money for a plane ticket to the country that those clothes were assembled in.

I only shop on their website. I refuse to pay Barney’s full prices, so this is a good alternative.
Once in a while, you get some original stuff. Mostly, you find crap that is way too expensive.
Don’t count them out, just don’t make them your main place to go.