Foot Locker

I walked into Foot Locker on 86^th street, upper east side, and one of the sales guys, William, was very welcoming. He made my shopping experience there fun and easy, exactly as it should be. Thanks, William! I’ll stop by again in the near future.

I went to return a pair of Adidas because they came apart after having them only 2 months, that I may have worn 3 times. I ask for manager and I explained the situation and telling him I have cc receipt with me. Danny explained the store policy like he was programed to say because that is the way it came out. He said he had to make a call to another store manager. I have to say this was the worst customer service I have ever experience in a long time. I did get an exchange but, all the sales person had to do is have a better attitude about it. NEVER SHOP THERE AGAIN

I’ve been coming here for about a year, when they get shipments for my sneaker collection such as Jordan’s and foamposites. Never had a problem great people and services … People over reacting commenting on Unilocal about the employees like really how unsatisfied were you, get a life. it’s a sneaker store not a restaurant

Worst customer service ever! I was complaining about a pair of shoes that I bought not long ago which broke after just wearing them a few times. The «Store manager» couldn’t have cared less. Completely avoided eye contact, did something else while I was explaining my issue and didn’t even try to help me. Rudest «service» ever. Never again will I buy my shoes at Foot Locker.

Not only did the «asst manager» bring me the wrong pair of shoes and not bother correcting the mistake… he THEN went on to get a girls’ number!!!
I get everyone has to get laid, but WTF. I’m on my feet 12+ hours at work, I want a new pair of shoes!
Douchebag

I have never in my life have ever dealt with such horrendous customer service. Ms Mendez you should be ashamed to call yourself a manager, but then again with the way you treat your paying customers I think that title is quite fitting.
I had a wonderful encounter of meeting this «women» if that what she considers herself, when I went to simply exchange a pair of sneakers I was sold wrongfully in the first place. A few months back I went to purchase a pair of sneakers for my boyfriend. My boyfriend is not a «sneaker head» by any means. He only wears these one pair of Nike’s so when I found a pair that he didn’t have I was happy. The young man told me he had a pair in the back that weren’t out & he’d gladly sell them to me for the same price.
He brought me out the sneakers, I paid for them & left. When I got home my boyfriend tried on one of the shoes & said they were a little snug so I planned on exchanging them. A few weeks went by I threw out the receipt & brought them to the Foot Locker closer to my house. When we got there & opened the box we realized it was two completely different shoes, they told us to bring them back to the Foot Locker I had purchased them speak to a manager & they would politely exchange them for me.
I went in & brought the shoes & that is when this whole ordeal went down. The manager had a real attitude from the start after I explained to her the whole story. I explained to her I didn’t have the receipt & the shoes have never been worn. She told me «it is not my fault that I didn’t have the receipt» & that she doesn’t «remember these shoes being here for a really long time». She then proceeded to turn into a monster of a person & refused to sell me anything.
I will be calling the main headquarters & reporting her. People like her is the reason why the Upper East Side is slowly declining. I wasn’t even able to exchange the shoes or purchase what else I planned.

Terrible service. Lackadaisical to borderline rude. Go to Orva 2 doors west.

Decent selection. Rude employee who was pushing me to buy shoes I did not want and sold me the wrong size of the pair I ended up liking.

There is nothing worse than a bunch of employees who avoid eye contact with you when you need help. These guys chat on their cell phones rather than assist you.
I took my business next door to Orva where it was appreciated.

They have a whole wall full of men’s shoes and only a ½ wall for women’s shoes. Bummer. Was looking for cross trainers, and they didn’t have more than 10 pairs, most of which looked to be more for style than function. Oh well.
Decent store. It’s clean and wasn’t too full.