FedEx Office Ship Center

My orders get printed on time, but you need to anticipate adding an additional 20 – 30 minutes to your time for this location to actually picking it up. Lines are continuously out the door, and work is astronomically slow. Now that I’ve done this a few times and know to expect to wait a while, I can deal with it.
What truly knocks all of this down to 1 Star is the serious attitude I receive anytime I call for info or go in store to pick up. It is continuously the same gentleman. To top it off, he eats at the counter on the job, which is just so unprofessional. I can really understand sneaking a snack in during the day– I really can– but don’t be customer-​facing about it. And PLEASE start answering your phones with some respect to your customers. It’s so undignified and telling of your employees when you answer the phone with «What?» and end it with «Yup.» I desperately wish I was closer to another location, and sometimes print elsewhere even if it’s out of the way. THAT is how much I hate this place.

The worst FEDEX location I have ever seen.
Incompetent is the best description of their service.

Extremely unclear explanation between the difference in creating label yourself and them doing it for you. Extremely slow

I’m pretty sure that FedEx is more expensive than UPS or the post office. However, this is a nicer facility than the UPS one block away and open later than the post office. When you HAVE TO mail something, why not just mail it from a place where your murder will be noticed and you can actually get there after work?

The staff are generally inattentive and slow moving. Jeffery has been the only helpful employee I’ve encountered here. Nevertheless, I don’t recommend this place.

DO NOT GO HERE!!! The worker was lazy, rude and had major attitude!!!
I had 2 boxes shipped over from California. When I came to pick them up the worker there demanded my tracking number even though the boxes were addressed to myself & I called the morning before to make sure they arrived at the store. He gave me such a hard time about it. I then asked for help to carry the boxes out of the store into the cab a few feet away, and he did not want to help me and was reluctant to. He pushed, not carried my box across the store floor (luckily I did not have anything too fragile) and brought it to the bottom of the stairs, but just walked back in the store & left me to carry the 2 boxes down street into the taxi! So rude! If you don’t want to be there get another job!

Misery loves company. Unfortunately (for me) I am that «company» every so often. Maybe I was spoiled by the FedEx center on 27^th and 7^th Ave. Maybe my standards are too high?
Maybe not.
This location avoids one star because my items somehow make it to their destination on time as promised. The staff here does not have a sense of urgency or organization. I’d swear that folk’s in N’awlins work faster (no offense to my southern folks) and care waay more. For the most part, I end up waiting an enormous amount of time on a short line.
If you don’t need receipts or a person to actually help you, use
for your labels and the drop boxes on 116^th Street or Lewisohn Hall. Thank me later for the time (and patience) you’ve saved.

This place is absolutely awesome, and has saved me many a time. The staff behind the desk are competent and calm, and there’s never a problem having them help you, even with things like packing, or finding out how to get your delayed package switched to another place.
They are just the best informed FedEx staff I’ve ever met, and I’ve met a lot. I go here instead of going to other FedEx stores as much as humanly possible, even if I have to go out of my way, because I know they will be friendly and truly helpful!
Yay for Kathy & Jhon & Antoinette & all the others! They rock!!!

This place sucks so hard. Stay Away.
Customer service with a side of serious attitude, if you can even call it service. I spent 45 minutes on the phone with 3 different customer service reps trying to locate a package, the whole time this place’s phone was ringing off the hook. I show up and see that the store is «closed for ten minutes».
UM since when can you BRB at work when you are the only one working there? RUDE.

Apparently I’m never home to pick up packages — and I work from home. I think the fedex lady doesn’t know how to use my intercom. Nevertheless, it’s easy to just tell them to redirect the package to the fedex store so I can just pick it up at my convenience. And this store seems pretty compact but the guy behind the counter knows what he is doing. After less than a 10 min wait, I had my package and was out the door.
It’s still 3 stars because come on, how hard is it to work the intercom? I can’t even figure out *how* the delivery gal is messing up. When she calls, I say hello, and then I hear nothing. Then I hear the sound of dialtones on the keypad. I guess I should just let her in on that basis since I know what she does, but still, it’s your job to know how to work people’s intercoms.
The UPS guy figures it out every time and leaves my package behind the stairwell, just the way I likes it.
. and that’s the end of that white whine :)

’tis the season, and my favorite Boston ladies Liz G. and Michelle M. decided to ship me a package. Being an NYC professional, I was at work when they tried to deliver the darn thing. Never fear! Michelle M. told me. You can call them! You can pick it up at a store! So after work last Friday night, I decided to go to said store and pick up my box.
I learned fast to be afraid. Very, very afraid.
I’m going to knock this place and feel kind of bad about it at the same time. The woman who was behind the counter (she was obviously the one in charge) was doing a good job of handling difficult people. But she was doing it very slowly. There was also another employee who was definitively not helping people and the line grew to about 8 or 9 people long while I was waiting. Customers should be your priority, FedEx.
I was also waiting to pick up a package for nearly 40 minutes. Even when the post office is BUSY it’s still not that bad. This store and package-​picking-​up experience shouldn’t have taken as long as it did.
I know it’s close to Columbia University and I know you won’t always get two people in front of you who are trying to ship internationally, but… still. If you had to listen to the ugly pretentious girl in a hat behind me talk about not being hosed down in some protest, you’d be justifiably cranky, too. I should have just woken up early and gone Saturday morning — 7:15 PM on a Friday night should not be destination: FedEx.
On the plus side, they have great hours.
I will, however, ask my friends in the future to just mail me stuff at work.