FedEx Office Print & Ship Center

Weird experience. I’ve been here quite a few times. I bring my laptop to use the WiFi, and it’s never ever an issue. Today, I go there and I’m on my laptop and a worker comes to me and says that I can’t stay there. I ask him why. He says «The wifi is for paying customers only. You can’t use it for personal projects or anything else», which is the biggest lie ever. It’s Friday night, the place is damn near empty. It’s not like I was in the way, and I’m not some vagrant where they wouldn’t feel comfortable having me there (not sure if that’s legal anyway).
But, I’ve worked in retail and I know I don’t like when customers whine and complain about rules, so I didn’t question him, I just left. But I felt weird and uncomfortable. As I was leaving, I saw a few other people there on their laptops and they didn’t pay for anything when they came in. Not sure what that was about but I’m never ever coming here again. Yuck.

I am very impressed with its service. I usually ship via usps and this time I wanted to give FedEx ground a try. As a novice to FedEx, I asked some questions and they gave me precise answers. I even asked if the pricing online will be different than in stores. The lady there did a testing right away without hesitation. She even gave me some packing material. I will definitely go there again.

I can only review this place on their computer/​printing services. They are my go to spot for last minute OMG i need to print something services. Its usally late at night. The guys in there are always very helpful so I have no complaints.

Needed to print out a bus ticket, this place was open 24/​7, so quick and easy! My ticket was printed and I was out the door in less than 5 minutes

I came here to print out some photos on glossy paper for work. However, the paper was actually pretty matte and wouldn’t do for the project I was working on. When I mentioned this to the staff – POLITELY, I might add – I was met with the rudest, most unpleasant attitudes I’ve ever experienced from a business. The two staff members groaned when I asked if there was a glossier option (there was – they didn’t print it on the glossy paper) and reluctantly printed them out again without making eye contact or anything. The second batch still wasn’t glossy, so I asked if there was any possible way they could grant me a refund (they charged me $ 60 for 21 normal sized pages). Despite apologizing profusely and trying to explain why I needed a glossier paper, they completely ignored me, shook their heads, and treated me like a complete inconvenience. Keep in mind this was a Tuesday morning and the place was pretty empty. After finally getting my money back and feeling slightly insulted, I walked a few blocks to Staples and they printed my images on the exact type of glossy paper I needed for LESS THAN HALF the cost of FedEx – $ 22. And the staff smiled and treated me like a human.

Edward, the employee who I spoke with at the time of my visit was the most unhelpful and frustrating worker I’ve ever had to deal with. When trying to explain to him a dozen times that my package was not time sensitive (ie I didn’t want to spend $ 100 to ship a package to Hawaii by Christmas), he insisted that the only options I had was 1 day or 2 day shipping (totaling $ 107 or $ 76).
When asking for an explanation as to why more economical options were not present, his only response was because «it was shipping outside of the United States» and that «Hawaii is different». Out of frustration, I decided to go to the Bryant Park location instead, where Joshua, an angel, was able to explain to me that other options where indeed available.
How can two FedEx’s provide such different experiences? How is it that one location insists that my only options where 1 or 2 day while another provided me with more? More importantly, how can a grown man think Hawaii is not a part of the United States?

Friendly and helpful staff at this self-​service location. They give you free resume paper which is pretty cool!

Great for getting US passport photos taken but does not offer international standard dimensions. Please consider providing photo service in more sizes.

The customer service here was fantastic and getting prints and copy made are cheap :)

I needed to print some letters on my own paper, so I had help figuring out how to print from a separate tray on the printers. It was pretty straightforward and I was able to get my stuff done quickly without any mishaps.
5 stars for service, –1 for charging to use the computers. I understand you don’t want people loitering on them forever, but if I just need to open a word doc and press print, $ 3 is a bit steep.