FedEx Office Print & Ship Center

I’m not sure why they have such horrible reviews. I came here twice today and two different people helped me. They were extremely friendly, prompt in service, and tried to assist me immediately even though it was busy in there. I needed some large format prints done and Corey and Peter were super helpful. They were helpful with their suggestions. I was expecting the worst based on all the bad reviews, but was pleasantly surprised. Thank you!

Just went there to ship something, the people works there always trying to give you the most expensive options !! And he asked me if I need required a signature ! I said yes, and swiped my card, it charge me $ 4 more for the price it’s showing !! I ask why he said if you want you package to be signed it will be $ 4 more !!! What??? I said can you cancel it ! He said no !!! Omg this price horrible ! Don’t go !

Alex was great! I came to this location because the oversized printer at the West 47^th Street was not working. He printed what I needed on the spot, even though I could see he was really busy running several printing jobs at the same time. Thank you!

This location is always a hassle. If you choose to go there, you have been warned.
Tonight’s catastrophy, they made me change envelopes and wait in line for 15 minutes in a hot store while they made 2 customers in front of me repack their really large boxes. When I got to the counter they couldn’t take me nail becauyit was going to a po box. Seriously?
If they had not asked me to redo the envelope it would have only been slightly annoying.

Usually we go to this location (60 W. 40^th st.) and have no problems. On 9/​14, around 6:30pm, my friend and I came in to pick up 6 Express boxes and were told that we couldn’t because «You can’t just clean me out of boxes. You have to order them online.» Regular customers who spend a fortune at FedEx every year were refused 6 Express boxes. The employee was an African american male, bald with a beard, and had a thick build. He was rude and tried to be intimidating with his tone of voice and body language. We were also going to purchase some mailers, but put them back, deciding to buy them at a different location instead. We walked to a different FedEx location (500 7^th Ave) and they were happy to give us 6 Express boxes and sell us some mailers. Who needs rude nasty people refusing to help the company they work for make money by serving regular customers?

I went to the FedEx Office Ship Center at 1440 Broadway to print 15 pages, sign & scan them, then email it.
Talk about sloooooow email interaction — I typed a sentence at my regular fast speed and literally watched each character appear on screen in slow motion — like one character per 30 seconds.
Their browsers (Mozilla and Internet Explorer) are both out of date — not being updated to latest versions. The manager at the branch said that Fedex as a company has taken the decision NOT to upgrade their browsers since some of their applications on those computers will no longer work!!!
How can Fedex possibly be charging for really bad service? This is daylight robbery!
#notimpressed

This place takes forever to get a package shipped. They insist on having you fill out a slip of paper instead of the usual FedEx forms and then the agent has to type it all in. It’s the opposite of customer service. It must take close to 10 minutes per customer. It’s not the employees fault, it’s just their process.

These people need to get their act together. The first guy we dealt with was rude and didn’t explain anything, then he disappeared. The second person was nice but had no idea what she was doing. The whole transaction to send ONE BOX took took about 40 minutes! Ridiculous…

Have to print something quickly and need Internet access on one of their computers (or on your own laptop)? Go someplace else, seriously. Don’t waste your time. Saying their Internet connection is slow would be an overstatement as its practically non-​existent and definitely useless.
When I inquired about the slow connection I was informed that they were aware. When I asked if it has always been this slow, the response was yes.
How can a company charge for computer services, printing, etc. and have internet speeds that rival a dial-​up connection from 1995? Probably because they charge you by the minute.
#notimpressed

The worst place in the world. What should take 5 minutes regularly takes over 2 hours. Awful staff and piece of garbage equipment that constantly break. AVOID!

Absolutely terrible service. I’m glad to see that Rebecca B had a good experience with Kenn, and I hope this location won’t burn him out.
I walked in, hoping to print an extra run of some fliers that had unexpectedly run out during a tradeshow over at the Javits Center. It took me 15 minutes of waiting in line, then hovering about, and then finally chasing down a stray employee to get someone to help me transfer files. During this time, I noticed several customers also waiting for help. One guy was trying to flag down someone who could help him fix the broken printer back in the self-​service section. He finally had to call out, politely, «I’ve been waiting for several minutes, and your computer system is still charging me by the minute» before anyone even looked his way. The other man was waiting for another employee to speak with someone at corporate about a package they’d lost on his behalf. (I was in this center for 55 minutes and the employee was on hold resolving this issue for fully 2/​3s of that time, at least)
As for my problem, they wanted to charge a whopping $ 675 for me to print 200 additional fliers (two-​sided color on good paper). Fine, I understand that we need this and are paying for the convenience. I check in with my boss and we decide to get 50 fliers instead. Obviously, I’ve stepped out of line while I resolve the issue on my end, so I hop back into the now-​growing line of customers awaiting help. (This takes another 10 – 12 minutes or so, since now there’s only one person manning the station while previously-​mentioned on-​hold guy listens to elevator music)
Finally, it’s my turn again and I ask the guy to print me a test version so I can check for quality.
I’ve seen home printers low on ink turn out better-​quality prints.
I ask him to increase the contrast a little bit so our black header doesn’t look quite so light-​gray. He disappears for 3 minutes and reappears with basically the same print, suggesting that better paper quality (at an upgraded price) may help.
It does not help.
We go through a couple of additional iterations, mostly because this flyer will represent our company brand and this quality makes us look like we work out of our mom’s garage. The employee can’t tell me what’s wrong (and won’t even say «Our printers just print like this»), trying to convince me between prints that the quality is drastically different. (It’s not) He also gets annoyed and says he’s been overly helpful already so it’s this or nothing.
I ended up paying $ 90, after a 10% courtesy discount, for 50 flimsy, gray flyers that curled up around the edges. The line, by the time I left, was almost 10-​people deep.
I have no doubt that this is a soul-​sucking, incredibly frustrating job, and I think FedEx should probably pay their workers better *and* not make them have to cover so many different roles. Oh, and maybe invest in real printers, but that might be too much to ask.

After many bad service experiences here I finally had an experience that made me want to write a positive review just to give a shout out to one of their employees. I went in yesterday to ship something out and Kenn helped me. I didn’t recognize him as someone I had seen in there before and noticed on his name tag it said he was a team member since 2014– so probably a new employee. Let me tell you, this FedEx scored with this hire! He was super friendly and very helpful. He gave me a sheet to fill out the details for my shipment while he built the box for me and when I expressed my concern of protecting the item he said he would wrap it in bubble. Not only did he wrap it, but he taped the bubble around it to make sure it didn’t slip out when placed in the box. He put so much care into what he was doing it was as if he was putting together a package he was shipping out for himself. I have never dealt with someone that took this much care and was this attentive at this location. What a breath of fresh air!!! Take care of Kenn FedEx, we need more like him at your W 40^th location!
Thanks for the amazing service/​assistance Kenn– you rock!

the employees at this location are so lazy they are basically useless.
after i showed her how to translate basic files to open, she then tried to charge me $ 7.50 for what i’ve paid $ 1.50 for atleat 5 times i’ve came and had the same thing printed.
please train your employees to be courteous and know their basic job’s necessary skill.

The customer service sucked, the machines don’t work, the employees swear and have an attitude. Took me 40 minutes to get a receipt for copies. Never going back again, do not go here.

I got some great help from Sharon here today. She was friendly, helpful and fast.

I just had a great experience here – first I isn’t sure it would even be open given the snow storm but fortunately it was. Janetta was the representative that helped me out and she was great. She gave me advice on the best way to ship my packages (they were cookies for my children), gave me stickers (showing it was fragile. this way up, etc) and was very friendly. I’ll definitely be returning here. Thank you for the pleasant experience on such a bad weather day!

The supervisor at the time, Joshua, was very attentive towards my needs and explained all my available options for mailing my packages back home to Hawaii. He gave me his honest input of what the most cost effective methods of mailing my packages were (ground vs air).
Joshua was a friendly, knowledgeable, and patient worker — a true FedEx gem.

Blah. I figured going to a FedEx shop wasn’t going to be the best experience but come on, a smidgen of customer service wouldn’t kill ya would it? I got what I needed, no thanks to any employee in the place (all two of them) and I’m thankful I didn’t have to spend more time than I did in there.

Recently I had to return two packages at two different times via Fedex. Hoping to do this before work, I arrived at the location around 8am. I was ecstatic to find this location was open early, usually around 7am. Now, this early in the morning, I expected a surly reception, especially when I saw only one young lady was managing the whole location by herself at this hour.
I was super surprised to find her friendly, efficient and welcoming. Even better, when a difficult customer came in, she dealt with him sternly, swiftly and professionally. I was very impressed (the customer was being unreasonable to be honest). She helped me get my package set up (even giving me tape to seal the box) and the package arrived safely at its location days later!
I’ve used this location twice so far and would recommend it.