Dunkin’ Donuts

Double Ds yo.
pretty standard Dunkin Donuts setup for NYC. small seating area in the front and along the side. the coffee/​donut/​cashies stretches from the front of the space to toward the back. really big for a DD. the back area has your coffee/​tea adds as well as a restroom for customers. the doughnut-​ery is well-​lit – dual exposure plus bright light… you definitely won’t get winter lack-​o-​light sadness here. noise level is pretty average. the space is really clean for a Dunkin’s. i wuld say this is a good place to read or work during off-​peak hours. i’d avoid the morning bc this is in FiDi and the am crush for coffee is real and noisy.
the selection is basic donuts, sandwiches, and other to-​go eats are exactly the same as other sister and brother locations. i will say the iced coffee here is the real deal. at least for me it is… i take it black like my soul and little bit of sugar like my heart HA. the staff will load your iced coffee ith ice (duh) so if you want less you need to tell them.
the staff is slow and will often walk from the counter to the back for whatever reason. it’s weird. but whatever. DD’s has lock on chain retail coffee n donuts in this area, so there you have it.
moral of the story if you’re looking for coffee and small quick bites or a place to camp out… this is your spot. fairly sure they have free wifi like all DDs do now.
drops mic into pocket bc this place ain’t worthy just average.
i out.
zzz

Growing up, we used to have a dozen Dunkin Donuts every Sunday, so this holds dear memories for me. Living in Seattle, I do not get to go often.
The Donuts are obviously great. I do not like coffee, so no position on Starbucks vs. their coffee.
This time, I decided to try the chicken biscuit sandwich. It is good, very similar to Chick fil a, but not quite as good.
Service at this store was kind of rude, but I think you would expect that compared to Midwest.

I came in for an everything bagel and cream cheese. The guy put a heaping scoop of cream cheese in the center and slammed it together and tossed my bagel on the counter. Subpar service with a subpar staff. I will not return.

It was very hot outside. I came in to ask for a cup of water, one of the workers refused to give me a cup of water. I even asked if he could fill my water bottle for me (knowing that they pay for the cups), he refused. They told me I need to buy something in order to get a cup of tap water (while holding on to my lunch). I’ve been to a previous dunkin donut (union sq 14^st) where the guy offered to fill my water bottle so I wouldn’t have to pay. One of the customers who heard my conversation with the employee felt so bad, she invited me to her office to fill my water bottle. This is bad customer service. It wouldn’t cost the store anything for providing me with a cup of tap water. I’ve been to Starbuck many times to ask for a cup of water and I have never received this type of treatment. The worker was a short Indian looking guy.

Horrible service. Cold food. Brought it back and the lady gave me an attitude. Ordered an ice coffee, she wiped the top with the same cloth she sprayed and wiped the counter with. Got my money back and just walked out. Do not go here!!!

This is one of those cases where if I could give this place zero stars I would. This is the worst Dunkin donuts that I have ever been to in my life! As a matter of fact the worst establishment that I have ever been to in my life! My fellow Unilocalers are not exaggerating when they say that the staff are RUDE!!! At any given time there are about 8 – 9 employees behind the counter. I have no idea why there are so many people who work here but thats besides the point. They spend most of they’re time whispering to each other and talking, not paying attention to the customers. They act as if you are annoying them when you order or ask for something you need. Not to mention its filthy in there! Theres always napkins and such all over the place. Its tight its cramped and very unwelcoming. If I needed something from DD I would literally walk miles to the next one if need be. I never give these people my money anymore! Disgusting!

Dirty restaurant, poor selection of donuts and those they do have taste stale. Rude staff. Only popped in after walking across Brooklyn Bridge fora hot coffee.

This place is horrible. I went into this place trying to get a doughnut (stupid me). I asked for a French Curler and the guy scoffed at me and said «why would you think you could get that at this time». Silly me thinking if you are a ²⁴⁄₇ place you’d have things you are known for selling; 10pm isn’t a time in which doughnuts would be sold out.
Maybe they should spend money on advertising their nasty costumer service and timeframe doughnuts are available.

This was right next to the hotel, and I ‘m very sorry I went in there, and bought anything! Gave me a burnt croissant, and they don’t have to worry about me every coming in there again, even if they were last place to buy from!

Open 24hrs. I don’t particularly enjoy the flavor of DD coffee, but when I leave for work at 4am, I’m a fan of anyone able to hand me a hot cup of java!

The complication of my order is only a medium coffee w/​skim and two splenda… so far Dunkin Donuts has never let me down, I bring my $ 2 and have enough for a tip that probably pisses them off, but hey, I try to tip a dollar every now and then. Love my double D!

Open 24 hours. They forgot the ketchup, which is a drag when you’ve already left the place.

It serves its purpose in the morning.

I can’t come here anymore cause this place just plain SUCKS BALLS.
First issue: I’ve had some of the RUDEST service ever here but I believe they fired all those jerk face girls that use to work there.
Second issue: I ordered a bagel during their morning rush hour and they didn’t give me a receipt. When I inquired about it, they assumed I was lying about my bagel. Yes I’m going to stand there for 15 minutes bitching about a bagel.
Third issue: Overcharged me for my drink! Check your receipts before you leave!
Fourth issue: They messed up my ONE simple drink order. FOUR TIMES. Originally asked for a hot pumpkin latte. They gave me a black coffee. Then they gave me a coffee with milk. Then a regular latte. Then they finally gave me a crappy pumpkin latte that just tasted like sugar and not at all like the pumpkin latte. When I asked for a refund, they refused to give it to me.
I don’t know why they are still in business. I rather pay Starbucks for their overpriced drinks than to ever step foot in here again!

Ordered the dark roast ice coffee with skim, and they milked it up enough so that I didn’t realize it was regular blend until after a couple of sips. Sugar sits undissolved at the bottom of iced drinks.
Regular coffee is good.
This location also tosses receipts immediately, despite the sign that says if you dont get one, the food/​beverage price is refunded. Asking them for it, gets a roll of the eyes as your receipt is given to you.
Went in for «free donut with any beverage» day and they insisted that «any beverage» meant «medium or larger». Also got into an argument with another customer, due to their staff trying to help 5 customers at once. To hell with them.
Not even a friendly cashier the last time I was in would have me coming back.

I got stuck in this area last night and this store was about the only place opened.
The coffee was good as usual. I also got a sandwich which was surprisingly good. The b/​e/​c/​croissant was fresh and tasty. The staff was very friendly. Just no dark roast coffee! I love that stuff man.