Dunkin’ Donuts

If I could give this DD a 0, I would. I love Dunkin donuts and was so excited when I found one right on my way to work… the first time I went here my coffee was beyond terrible. The coffee tasted old and there was not even a small hint of pumpkin. Old burnt coffee and cream… yuck.
The second time I ordered a small iced pumpkin coffee…3.04 $? Is that a joke? Okay… so then I waited about 5 minutes only for a confused guy who could barely speak English to ask me what I got. A pumpkin iced coffee, cream and liquid sugar.
Him– vanilla?
Me– no I want pumpkin
Him– no pumpkin. You get vanilla
Me– no. Do you have caramel?
Him– we have French vanilla coffee! Asbshakansbshsb
Me– I don’t know what the f*ck you are saying and I am late for work, just get me a coffee with cream and liquid sugar!
Him– iced coffee?
Me– Jesus Christ are you serious?
So when I finally got my coffee, it had no flavor and tons of regular sugar clumped in the bottom.
1. Learn English
2. Learn to make coffee, this has been multiple times
3. All the pastries and bagels look nasty and old. I’ve had this problem with a DD in Harlem, by the looks of the staff I am guessing it has the same management.
4. Your prices are outrageous. Are you kidding me?
This place needs to be shut down. Or burnt down. Whichever works.

Inside the New York Penn Train Station, this Dunkin Donuts is the crappiest one ever. Limited, spare selection. I had a smooshed French Cruller served to me, and a Mochachino that was lacking that guilty pleasure feelin’ this time. I would have gotten back in line to exchange it, but too many customers were in line to get the last of the donuts. At 11 a.m. #calamity

I only will review a chain if it’s exceptionally good or exceptionally bad. This one happens to be the later.
In the Dunkin Donuts in suburbia, there usually are only 2 – 3 people running it at a time. Usually, no problems. Here, there were maybe 5 or 6 people and they still couldn’t get anything right. My friend ordered a breakfast sandwich which they gave to someone else, and a coffee that they gave her the wrong size of. I ordered a bagel not toasted, not buttered (as we both had a train to catch) and they both toasted and buttered it. Further, everyone else on line seemed to also be having similar issues with their orders.
Before taking our orders, the cashiers were having personal conversations which is not necessarily a big deal, unless your store happens to be in the middle of a train station and your customers are trying to make a train. OH WAIT, they are.
Again, only reviewing this because I hope that the franchisee who opened this one can see how horrible his/​her staff is.

You have got to be kidding me.
I love dunkin donuts coffee, way more than Starbucks and just a smidgen more than Timmy Hortons. So they open up this DD in Penn Station, and I’m thinking «self, this is great, you can mix it up in the coffee department in the morning, hooray!»
My first experience here is most likely going to be my last. I’m on line with some friends waiting to hop on NJT (don’t ask) and the computers go down.
Hey, I get that, sometimes there are technical difficulties that aren’t in the control of the people working there. You would think, since there are a few other Dunkin donuts in the terminal, that the employees would direct traffic to another place — or figure out a work around while trying to fix the machines.
Negative. The line is exponentially growing. I’m next. My order is simple: Two Medium Iced Coffees, skim and sugar, and whatever weird vitamin water my friend dropped on the counter in front of me.
1. The girl legit looked right past us and yelled «is anyone ordering hot or cold coffee?» I’m confused, is there other coffee they may be ordering? Am I not standing directly in front of you, waiting to get coffee? Wait, yes I am. Some fella 4 people deep yells «I am!», walks up, places his order. Now, the locals are getting restless.
2. I attempt to regain control and say «May I order?» and she goes «didn’t you already do that?» and walked away.
alright, lady, we’re about to have a problem, cause I’m getting pissy
3. She finally takes my order and tries to ring it up. Now, remember, the machines are KIND of working, so she rings things up and it comes to $ 3.85 for my friend. I hand her a $ 5. She looks at me confused, and turns to the person next to her and says «do you have a calculator». At this point, I’m completely incapable of concealing my disgust and comment that had I known I was going to be here for a half an hour, I would have gone to a more capable coffee stand.
I really wanted to like you, DD, you should have a test before hiring people. Like, a simple mathematical test.

50 cent ice coffee yesterday, yay!