Dunkin’ Donuts

I was inspired to write this review because of Melita who works at the Dunkin Donuts in Penn Station (closest one to Duane Reade). The other Dunkin Donuts in penn station I have no complaints about but this particular one goes far and beyond with services to their customers. Melita not only is effecient in making sure I get my drink the way I want it, but she also produces a pleasurable atmosphere for her team. This is by preferred Dunkin Donuts thanks to Melita and her coworkers!

Ehh what a dump. Poor service, incorrect coffee and stale food. Not even in a rush stop here, hold your hunger for the trash can next to the stairwell outside.

5:07am — I ordered a small coffee, glazed donut, and hash browns.
The highlight of my meal was the ketchup packet, and that was Heinz.
The donut was notably doughy, making a solid pastry item. Served room temperature.
Coffee was hot like hot water.
Hash browns crispy at the edges and soft at the faces. They came herbed and spiced, which is noteworthy.
Service was fast and efficient.
Go Dunkin! — 5:09am

A couple of the staff are actually quality people who do their jobs well which likely means they’re not long for this shithole and that they will inevitably be replaced by the more standard DD employee who simply could not care less that their shop is in a train station and that most people are probably trying to catch a train. Aside from the couple of standouts, there’s just a general lack of work ethic here. The shift leaders stand by watching the one employee at the register while the line of customers grows. I wonder what it might take for the shift leader to open a second register and expedite the line. I can tell you that it’s not 8 people waiting.
And they used to charge 27 cents for a large water and then boom now it’s 75 cents. What’s that about? Starbucks – and there are two nearby where I will start going instead of this dump – gives water away for free. And Starbucks has a system that maximizes efficiencies and prioritizes customer experience. No wonder Starbucks is a major company and dunkin donuts is a major loser.

What happened to the two young lady’s that worked there? They were there all winter. They had a great system one took order while other made coffees. The two men that are there are incredibly rude! One will continue to write or sweep or whatever he is doing even if your there for 10 mins! Most people are trying to catch a train! Tonight there’s a new girl to night shift, ‘I can hear you’ I guess that means ‘may I help you’ please retrain these bozos and get people who actually want to work! Totally disgusted ! Wish the other DD in station was open nights.

If I could give it negative stars I would they have two «lines» but people just go where they want and walk up to the front. If you say anything you get nothing but attitude I walked away without buying anything. They need new cashiers pronto

It’s a Dunkys in an incredibly busy train station. Every time I went to them, they filled my order correctly and in a timely manner. If it is rush hour expect to wait a while just due to the sheer volume of customers. I can see how they might start to run out of some varieties of doughnuts as the morning/​evening goes by, esp if their delivery gets caught in traffic.
They do seem to have prepared for the crush of people, I’ve never seen a Dunkys with numbered and roped purchasing lines before. They do take the DD card, someone had reviewed earlier that they didn’t take the DD Perks. They accepted my card and I received points for the purchase, so it seems that they now participate. All in all it is pretty much what you would expect. So no complaints from me.

All of the employees are rude and the lines are long. It is in Penn station so people are going to stop in but that is no excuse for their attitudes. The coffee was pretty good but definitely need better customer service.

Slow service in a crowded underground location. This DD is in Penn Station near one of the big staircases. While the coffee was good, it was a long wait to place the order and then to get the coffee. Disappointing.

Seriously the worst Dunkin’ Donuts I’ve been to. Line is ridiculously long and service is slow and confused. Took me 15 minutes total to get an iced tea. Everyone waiting at the counter was complaining about the system as well.

If I could give zero stars I would. I counted 16 people behind the counter and it takes me 15 minutes to get a coffee and a bagel. Worst run Dunkin’ I’ve experienced. The sentiment was felt with others in line as well.