Dunkin’ Donuts

I love this Dunkin, Always Great Service and the people who work there are Fabulous, great smiles and helpful. I have been to many around the area and this is my favorite place and I will go out of my way just to get my coffee here. They always make my morning with Great Coffee and Service and One needs that in a place we call NYC where people are always in a rush and no one has manners anymore.
If you are looking for Great Service and Great Coffee then go here. I Highly Recommend.

They must train their employees to NEVER smile, look at the customer, or say «thank you.»

I love there coffee it’s so good the five stars are for the coffee that’s it. I need my coffee in the morning to wake me up or I can’t function through the day. Excellent coffee

I usuallly visit this location in the morning, which has friendly and efficient staff. BUT today i happened to go in the afternoon around 6:30pm for a «frozen dunkachino». After specifying NO whipped cream, turns out the old male staff member added whipped cream at the bottom of the cup??? Very decieving!

I ordered 100 muchkins and a coffee. They called my name after a few minutes and handed me a giant bag and a coffee. I walked to work, opened up the bag, and it was filled with about 500 napkins. Great job! PS. And there are two phone numbers listed for them but nobody answers either one.

June 5. National Donut Day. Signs plastered everywhere on the windows of this Dunkin Donuts «free donut with the purchase of any beverage.» I was getting coffee anyway, so I thought ‘why not?’ I ordered my coffee and donut. The cashier rang up my order and charged me for the donut. I asked her if it was still National Donut Day and she snapped back that I had to ‘ask for the donut to be free!‘
I told her to please adjust my total, which sent her off screaming something in Hindi to her presumable manager who punched some buttons on the register in honor of National Donut Day!
The punch line of this whole story is that the donut was not what I had asked for!
As I sipped my coffee I debated trying to get the flavor donut I requested but then decided this nonsense was not worth my time as I watched no less than five individual customers being hassled for not asking for the free donut!
I overheard the manager explaining to a non english speaking customer that the Free Donuts were only free if you «asked for the free donut» and «NO you are not getting a refund for the free donut» he said very loudly to her.
This is really unsavory behavior on behalf of this shady crew running this DD franchise. I guess they can get away with treating customers routinely rude because of their high volume tourist-​centric location. Totally ruined my feel good National Donut Day buzz. Never again will I set foot in this DD when there are so many other locations to try. You have been warned!

WORSTTTTT place ever, Unfortunately its right by my job had to go get some coffee. The 2 indian lady that works there both has nasty ass attitude. i believe one of them is a mgr.

I unfortunately work across the street from this Dunkin and it used to be my go to spot for coffee. It started out well when Lilly was the manager but now the entire place has went down hill. I used to get two ice coffees a day, but now I refuse to drink anymore of their coffee, or what I like to call puddle water. I still am responsible for getting my boss her coffees in the morning and trust me ordering ONE coffee is painful enough. First of all they almost can never follow my order. I go there every single day and they still barely understand my simple order. Also they are constantly running out of things like lids, straws, cups, bagels, etc. Numerous times they have given me coffee without the lid properly fasten which resulted in me dumping coffee on myself.
Its not just the coffee that stinks but it is the customer service. They are constantly fooling around with each other and not wanting to help customers. The people that work in the evening especially the older woman is rude to the point where I think she would reconsider working around people. All in all this place sucks. There are many other options for coffee and I would recommend trying another place before stepping foot in this Dunkin Donuts.

I’d probably go here than the one in penn station…

This Dunkin sold whole coffee cakes — first time I had ever seen that. Was great after midnight for a snack to eat on the train!

Rudest @dunkindonuts ever
I love Dunkin Donuts. But unfortunately due to the franchises, you do not always get the same great service that you are used to as your local DD. However this one goes down in the book with the rudest service ever.

Id like to first highlight one of the individuals that works here: his name is Shan and he was very kind and has great customer service. Conversely, an employee named Salma could not have been more rude. I was purchasing k cups and the price of the k cups were on the box; she refused to honor the price that was listed on the box. She furthermore decided to say that customers shouldn’t always get what they want and said she didn’t care if she was fired. She was insulting and inappropriate and should not be working in the business of customer service. I was blown away by the lack of professionalism and service she maintained.

I should’ve known better than to get a donut close to closing time but then again if your whole store is about selling donuts is it too crazy to want a decent donut that’s not stale?

Love this place, especially the servers. Not an abundance of seating, but if you’re looking for some good coffee served by friendly people, you can’t go wrong with this place.

People here are so rude!!!

Small location across street from Penn Station. Only a few spots to sit at by front window to people watch the freaks walk by. Good coffee, but crappy donuts, as usual. I tried the the butter pecan iced coffee and did like it. Basically a grab and go spot. Open 5:30am-11pm.
Eh, there are like a million of these DD’s spots in the city area and this one is nothing special.

I love Dunkin Donuts, but i’d NEVER return to this location. Worse customer service ever. The cashier started out being very rule already because i asked for Cameral Cappuccino instead of Cameral Latte. (Only carries Cameral Latte) He raised up his voice and kept giving me the wth look. Beside that they made a mistake with my order, of course i asked for an exchange. The barista was so rude. She pretty much complained about me in front of me with the cashier. umm HELLO? At least complain about me AFTER I leave or don’t say it out LOUD.

What is there to rate about Double D’s except staff and service.
I have been going here since they opened in the area a few years back.
Friendly staff.
Service with a smile.

Had my first DD experience in NYC. I actually enjoyed the coffee! Very smooth and creamy just as I like it. The donuts were different. Very sweet and cake like instead of light and airy. Donuts were too sweet for my liking but what do you expect from a donut shop! An A okay for the donuts but enjoyed the coffee very much!

How can you go wrong? Efficient service, a hot coffee and a window seat is exactly what I need at 6:30 in the morning. It’s also one of the only Dunkin’ Donuts near Penn Station, after all the DDs in Penn were converted to Tim Horton’s establishments. Ugh!