Dunkin’ Donuts

Walking I first noticed how dirty the store was. Even when they weren’t very busy nobody was cleaning. The man at the counter was as enthusiastic as a rock. Almost like he wasn’t paying attention to my order. I got an iced coffee and I specifically asked for very very light ice. I had half a cup full of ice. The service sucked, the store was gross, the coffee was awesome. I would go again for the coffee just don’t spend too much time in that place.

I mean, first time coming to this Dunkin Donuts, and the oven wasn’t working? The DD crew member said «no sandwiches.» Very few choices, no WiFi, no place to charge my phone. I will not come back to order.

Thank you Chanell for smiley face & positive energy!! I really love this place because of friendly service & fresh donuts. Definitely recommend it.

I go here most mornings for a cup of coffee. Everyone’s very kind and they do very well at keeping up with the demand. It’s usually busy but i rarely wait in line for more than 3 seconds if that. Some of the employees know what most customers are getting, but always ask first. The manager I think narendra (I think that’s his name) greats all the morning customers and is very organized and moves quickly. I recently left my book there, and the next day the manager found it and gave it to me the minute he saw me. It’s cool that everyone here is kind. They are very kind to the blind as they usually come out and help them place their order. Another thing I notice is they work well as a team and I wouldn’t of known who the manager is if I didn’t look at my receipt. It seems like everyone contributes to the team.

Never coming here again. Ever!
I walk in and may I say the restaurant is extremely clean and has enough seating for about 10 – 15. Everything is kept neat and tidy.
I order a combo of my usual. Cream cheese bagel with jelly and a coffee. I told him I wanted the coffee with a lot of cream and sugar. He gives it to me super hot with probably two sugars.
I wait for my bagel. The employee completing my order was rather young. He worked fast too, even cut my bagel in half for me. He saw me waiting after he handed me my bagel and asked if I needed anything else. I said, «Yes, a cup of cream.» He repeated what I said and I nodded.
The employee working the beverage section was off laughing and joking with the manager by the cash register.
The very nice young employee called him over and said what I wanted. He then asked me again as if the other person didn’t already tell him five seconds ago. -.- geez.
I told him again that I wanted a cup of cream so perhaps hearing it from me it would be believable that a customer could request this. He said, «No, we no have.» I repeated what he said in confusion and he told me that he had milk instead and would give it to me but I had to purchase it. I said, «My coffee is too hot, all I need is some milk.» The bagel making employee told him to just give me a small cup of the milk and he looked and laughed at him.
The manager then came over and asked what the problem was right when I was handed my cup of cream not milk… Ok, I thought they didn’t have any.
The manager jokes about the bagel making employee being «The Boss» for handling the situation so well and the employee shakes his head «no» in embarrassment.
I walked away and right when I pull out the seat the manager and beverage employee continue to laugh and as I sit down I hear one of them call out to me, «Sweetie». That was extremely unprofessional.
As I write this review, the same beverage employee is changing the garbage bag closest to me. I hear the other employee call the manager «boss».
This was an extremely uncomfortable situation and I hope to never come to this location again and avoid the awkwardness.
If it wasn’t for this incident I would of rated the store 5 full stars based on cleanliness and fast ordering. Not to mention the lady who ordered after me only got one order of hash browns when she ordered two and had to get back up from her seat and ask for another. I’m sure my incident got the employee worried and caused him to be unsure of himself and miss the order.
The food was perfectly fine but I wish my experience would of been better. Sucks.

I’m so sad to put back my original review as lower stars I put but thought I had to.
I’ve been constantly visiting this DD store and I really don’t know when it happen but the operation system has been changed.
maybe the owner has been charged and all the workers changed.
and what I got, a bad customer service.
casher were so pushy and rude thought.
really sad to say but I really not interested to stop by this store anymore.

This dunkin donuts is consistently delicious, and the girls that work here are friendly! I usually stop in for breakfast (A big and toasty and a large carmel latte) and have only ever once been disappointed with my coffee. A couple sugar packs fixed it right up.
The customer service here is great– if you taste your coffee and are unsatisfied, they will totally make it again for you. Also, though the line gets long in the morning (I go around 8:30) the wait time is really short. I’d recommend this location for sure.
Try a bluberry vanilla latte extra sweet with a blueberry cake donut. Awesome combo.

Thank you to the very kind employees at 9pm on a Sunday evening for making me a fresh pot of Dark Roast. Very appreciated :)

This place was supremely fast making my free medium birthday beverage but far too slow accepting the voucher (or ringing up other normally-​paying customers around me). Naturally, it was watered down beyond belief, but c’est gratis.

Worst watered down tasteless iced coffee I have ever had of all the DD I’ve visited. French vanilla or caramel, you won’t be able to tell them apart. WHY? Both tasted tasteless. Worst of all, it has this funky and sour taste to it. After 2 – 3 sips, I ended up tossing away my iced coffee. That was how bad it was. Just by the appearance of the beverage I could tell it wasn’t prepared right but I gave it the benefit of the doubt. Such a waste of a walk there … time wasted!
Hopefully your next visit will be better than mine. Yikes.

Stopped by here recently to pick-​up some donuts. There were no lines when I walked in so I walked up to the counter. The lady behind the counter (Yesenia) asked me what I wanted and I told her I wasn’t ready yet. I looked for a few more seconds (SECONDS) and she asked again so I started naming off what I wanted. After the 3^rd one she was like «Oh just how many ARE you getting?» I thought that was pretty rude of her, but proceeded to order some munchkins as well. I followed the signs above the register that said «Order Here» and then I walked over to the «Pick Up Here» after I paid. Well waiting there another lady asks «Are you the munchkins girl?» I nodded and she goes «Well if’s on the counter over there.» This store is just full of rude and bitter employees.

I mean, Dunkin’ Donuts, it is what it is, so not much needs to be stated here. Although, I must note that this is one of the busier locations I’ve ventured into, especially during the morning rush hour. Not surprising though due to its key location in a bustling part of Chelsea. It’s convenient, right by the train station, major banks and stores, etc. While there is a line always forming here, service is rather quick and efficient. They have at least 4 guys manning the register and 2 whipping up the bagels and sandwiches, and they don’t move slow. They give you a number for your order and call them out when ready. For a bagel with cream cheese, it should take no more than 5 minutes should there be no more than 5 people ahead of you. The coffee is the same DD coffee as every other location. I feel their coffee is less on the boiling hot/​burn your tongue side though, so it’s safe to drink right away. There’s a good amount of seating available, and they are usually unoccupied. The supply of their donuts and bagel varieties stay ample throughout the morning. All in all, this location is less than perfect mainly because it’s chaotic and hectic during rush hours. It’s certainly doesn’t help to be indecisive.

I only ever come here for the Big N Toasty whenever I have a late breakfast. Often, it’s hit or miss with this sandwich (I don’t get why it’s so difficult for them to get it right): either my bread is soggy and not toasted very much, the toasted side of the bread is on the inside and the soft uncooked part is out OR the sandwich is burned. Today, I got the latter. The employee making the sandwich cautioned me that it was REALLY hot but somehow he failed to mention he burned every single thing on my sandwich. Really? I don’t know that I’ll be going back.

I love this Dunkin Donuts. It’s up the street from my workplace so I’m there every morning to get my caffeine injection. The staff always greets me with a smile — even when it’s slammed — and at this point they’ve memorized my order so it’s usually ready before I even get to the register! I’m a sucker for businesses who go the extra mile to remember me if I’m a regular.

I saw the kindest thing there this morning and it brought tears to my eyes. A blind person came in and one of the people behind the country greeted him out on the floor and took his order. He led him to a seat and bought him back his order and change. I frequent this store a lot and their products are DD level, fresh and good. You expect that from location and brand. But I find their staff and manager kind. I’ve seen little things over time that prove it to me.

I came in here on my way to work yesterday and walked out needing a shower. Do they not have AC? Or are they just intentionally torturing their employees and patrons with 100+ degree temps? Coffee is fine, line moves quickly, but they are BUSY, struggle to keep the napkins stocked, and desperately need some temperature control!

Good selection of donuts, even later in the morning. Friendly service. Decent amount of place to sit. No public bathrooms.

Nice, clean and quick and courteous counter service. What more can you want. I like this because it’s convenient for me and it’s nice competition, with slightly more reasonable prices than Starbucks for what I order. Good place.

this is one of the cleanest dunkin donuts i’ve been to. the employees are nice and polite. however, every time i order ice tea, they never put enough sugar in it. it tastes like there is no sugar in it at all. and for the ice coffee, you can always see the sugar laying on the bottom of the cup…

Store #328 821
Of all the Dunkin’ Donuts I’ve encountered, this location by far is the cleanest with ample seating and courteous counter service from staff. Condiments as ketchup for the fast food breakfast sandwich are behind the counter where available only to customers by request.