Duane Reade

This DR is like your typical DR except bigger. It is a huge open space drugstore with three floors. There is almost always a line but it moves very quickly. The cashier can sometimes be a hit or miss but the older ones are almost always nice.

Rude counter girl in the pharmacy section. Holy cow batman some one in Gotham needs some soft skills training quick. So I’ve been struggling with this sinus cold for over a month now. With all my last minute business travel. I called up teladoc and had a RX written up. I get to the counter give the young lady my health card and driver license. She rings me up and asks me to enter my telephone number for verification. My 5 year old cell phone number comes up and I can’t remember the last 4 digits. So she then asks me to update my number and I decline to do so. She then gets irate with me and tells me it’s mandatory and they can’t verify me. Where in the world am I? I then ask her if she’s okay because she has my health card and drivers license in her hands. Are you kidding, you can’t verify me you have my government and medical Id in your hands. She then tries to force me to update my phone number and I decline to do so again. Her Jedi mind tricks have no power over me. She then raises her voice and tells me «I will have problems in the future.» I ask her for my RX and my id’s and made my payment and walk away with such a horrible experience. Fantastic isn’t it. Welcome back to NYC Eddie! If Walgreens can find the employee from this receipt, please please have this young lady retrained on soft skills. Thanks!

I came in here looking for acetaminophen because I had a bad headache. The upstairs is like a scaled down Walgreen’s. There are refrigerated items (milks, soda, beer, etc.) in the back and chips and souvenir stuff around the rest of the store.
You have to go downstairs for the drugs. There is a pretty good selection and prices are similar to other drug stores. You pay separately for the drugs downstairs.

This is your standard Duane Reade. I went in looking for allergy medication, and realized that they had store-​brand Wal-​Fen (Allegra) for 55% off if you have a DR or Walgreens card. That’s huge. I was happy!
Their escalator downstairs was unfortunately broken though. Overall, it’s a very open space, and there’s even an upstairs.

Good customer service especially when the cashier is very polite and shows great appreciation to the customer ! Thank you Miriam for your great customer service and your little cute note you wrote out to my bundle of joy !

Huge Duane Reade with 3 floors. Large beer selection and some grocery items too. Only negative is the cashier line is always super long!

I have been filling prescriptions at Walgreens and Duane Reade for years but this was by far my worst experience. The clerk Amglaude (could be spelling this incorrectly) in the pharmacy had a long line yet moved at such a slow pace cows could cross a field faster. The entire pharmacy staff seemed uninterested in assisting customers. They were not welcoming in any way and again their pace for a long line made it seem as if they were oblivious. Then came the issue of my insurance. As I mentioned I have filled with this pharmacy chain for years, my info should be in the system. In fact, les than 2 weeks ago I filled a prescription at another Walgreens because this location was closed. He said have I ever used the card before, I told him yes, several times a year for years now. He wouldn’t answer any of my questions of concern and basically avoided me. Then he says 10 – 15 mins and asked to hold on to my card. He eventually tells me the pharmacist needs to speak to me, I walk over and this time with my mother on the phone (family insurance) and she says never mind I found it. OF COURSE YOU FOUND IT, IM IN THE SYSTEM!!! Then I waited an additional 15 mins in the pick up line where again he moved slower this time and even seemed confused when people in front of me asked him things or wanted him to get something behind the counter. I am extremely disappointed in the service I received today. This store is operating at a horrible pace considering the location, they also seemed under staffed in the pharmacy. Overall I would travel to any other location even though this is less Han a block from my doctors office. AVOID THIS LOCATION IF YOU NEED A PRESCRIPTION FILLED!!!

It’s right at the subway exit so that’s cool. It’s often busy in here but this one has some space in it. Clean, decent enough, just make sure you aren’t looking for too many specific items in the wee hours or you may be out of luck. They’re open ²⁴⁄₇ so that’s good. Otherwise, it’s your run of the mill Duane Reade.

On paper, Duane Reade is by and large a fuckfest. If youre in the mood to fuck off 30 – 40 minutes to spend $ 2 – 3, Duane Reade is the perfect place for you.
Theres never more than 2 people working registers, EVER. The line always looks like the motley crew concert most of their clueless fuckin employees were conceived
And if you use a credit card why the fuck do they have a 400 question survey? I mean jesus its half the fuckin reason your store looks like an overcrowded flop house
Get it together you useless pricks

I visited this facility while I was on vacation to NYC and became ill. I was seen by Dr. Liana Dao and she was wonderful! The receptionist for the urgent care section of this drugstore (I’m sorry that I didn’t get her name — young lady with dark hair) was also so kind and professional. Thanks for making my trip to NYC uneventful with your excellent and quick care. It’s horrible to get sick while on vacation, but it’s nice to know that there are kind and caring professionals who can help you while away from home!

All Duane Reades and Wall Greens store seem ok to me.

Right across the street from our hotel. Pretty much has everything you would need from a drug store, lot’s of cosmetics and good stock of beer!

This is a large store locating inside of Port Authority. It is convenience but I don’t find them cheap. The place is a good place to pick up a bottle of chilled water in the summer before venture out to the hot, humid New York city weather.

It’s a Duane Reade. There is nothing special about it whatsoever.

Let’s just say that one evening, my hunger got the better of me.
I get into these hypoglycemic states and I need to eat STAT.
So after watching a 90 minute musical close by, I needed fuel quick and fast.
Guess what? Duane Reade has a chickpea salad that isn’t half bad? I guess beggars can’t be choosers. And they got me over the low sugar lump for only $ 1.99.
Wow, my life is pathetic!

This location has really gone down hill over the years.
It has always been absolute heck due to all of the glassy-​eyed tourists whom you have to weave around. But the employees seem to be growing more and more distant/​non-​helpful at this location. I was in on Sunday and even an assistant/​manager at the check out counter was really short and non-​welcoming with me.
It’s clean enough. But they also started closing off the downstairs entrance from the subway. That was the best part about this Duane Reade, because you could bypass the tourists who generally tend to flood in from 42^nd Street.
Meh. I’ll use them if I have to. But, if I can wait until I get home, or for when I will be near a different Duane Reade, I will.

One of the best locations because (1) I live right by this place & (2) its connected to the subway I take all the time.
But by far the worst service I’ve ever encountered. I’m guessing it’s owned by Indian/​Middle-​easterns because all the workers look like they’re related to each other. Very rude group of people.
One time, I had a cashier who tried to use his rewards card to get points for himself.

First of all, how awesome is it that you can take the subway from this Duane Reade?
Ok, so I tend to see doctors a lot, and I was dying but didn’t have an appointment to see my primary doc until a couple days later. So, I decided to go to their walk in, and everything was super quick! I filled out the paperwork, met with the doctor, and got my meds within 30 minutes time.
The doctor wasn’t that personable, but I got what I needed, and my insurance covered it all. Sweeetness!

The only thing that stands out about this place is that it has 3 floors. Nothing too special. Duane Reade is everywhere… Put in a bar inside and you have my attention.

This Duane Reade sits opposite of Port Authority and in Times Square tourist trap.
Oddly, this Duane Reade is the largest retail space I’ve encountered which proves size has no impact on the quality of customer service as it is non-​existent company-​wide. Why in the world does this city need a gargantuan Duane Reade with rude, abrasive non-​existent customer service? Amid the company earlier this 2010 year merged with Wal-​Greens, yet has the financial means to uphold gargantuan retail space this size plus renovating all its locations in this ailing economy?
The receipt has a spelling typo of «Eigth» rather than «Eighth» in the address line. This location is the mist of construction as it appears recently opened.