Duane Reade

A very busy location right near Macy’s Herald Square. Duane Reade is of course much more than just a drugstore pharmacy, you can buy everything from hair products, make-​up, snacks, cold drinks, and every day house hold cleaning products. I came in and bought some under armor white Hane’s T-​shirts. Nice store location, the clerks were friendly and very efficient. :)

the slowest pharmacy, you barely get acknowledged after waiting 10 minutes, and half the time get an attitude

My partner tried to purchase cigarettes and was carded, which is fine and necessary. However, the cashier also required my ID before the cigarettes could be purchased. We were told that this is the policy. In all the years I’ve been with my boo while they’re buying cigarettes, this has never happened, and felt motivated by racism and/​or transphobia. Mind you, a white person at the next register, who was not carded, bought cigarettes for a stranger outside.

This location is right across the street from my work. I fill my prescription here for convenience, been doing this for about 5 years. The service is nothing to rave about but just the other day, I came here to refill my prescription to find out I didn’t have anymore refills (my fault). Came back half an hour later with the prescription to be told that they don’t have it. Viktor, the pharmacist advised to come back to tomorrow, he saw my hesitation, as I need it, he suggested to call the dr’s office to change the prescription to something similar. Of course, my luck, they didn’t pick up the phone. Victor seeing defeat on my face he calls every duane reade in NYC. I was standing there with him as he dialed to other stores. The nice considerate person he is, explains to me that this only happens when a drug has an issue. Finally he locates a store that has the drug, had it delivered to my store and available to pick up by the end of my working day.

Un Duane Read de plus sur Manhattan…
Le côté pratique de ce Duane c’est le fait qu’il soit ouvert H24, et que l’on puisse trouver les produits de base d’une pharmacie en cas de nécessité… Gros rhume, petits bobos, etc.
Sinon, c’est très standard comme souvent chez Duane Read… Un peu de «Bouffe» un peu de boisson, des produits sanitaire, mais aussi cosmétique… Juste de quoi dépanner les habitants du quartier et les touristes de passage…
La concurrence fait tout aussi bien chez CVS… Peut-​être avec quelques différences concernant les marques distribuées selon où l’on se trouve.

I HATE THIS DUANE READE PHARMACY. The lines are so long and the staff takes forever to so anything. I loathe the thought of having to interact with Victor and the pharmacy lady who is always working there. They are so, so, so slow. They do not make you feel like they care at all about being timely or professional. I cant seem to find anyone on management to complain to when I am there. What a disappointment.

Sometimes the line upstairs makes me want to abort purchasing whatever I thought I needed. The saving grace of this spot is the pharmacy. I really like the employees that work there. They provide excellent customer service and help me with all of my prescription needs. There is another check-​out in the back that often has a shorter line, so double check before you join the monster line at the front.

In a nutshell: 2-​floor Pharmacy with the slowest lines I’ve experience in NYC.
So I needed a bottle of water. There were at least a dozen people waiting in line in front of me. They then said that there was an open register in the back of the store with no wait. Went back there and was out in 10 min. Strangely enough, no one left the original line to go to the line without a wait.
Strange.
The store looks very clean, but the aisles are very close together, and everything feels cramped.

WORST customer service. Before buying some makeup, I specifically asked if I could return it in case the color wasn’t correct and the store worker said YES. I tried returning the product today and got into the biggest argument with the cashier and manager. Eventually the manager returned the product but the people there were so rude and were so patronizing that I will never feel comfortable going to this store again. Stay away!

Duane Reade drugstores are bad, but this one is the absolute worst! Worst customer service in the world! I needed it to buy something while on crutches and even the pharmacist had no manners or consideration to a person in crutches! I wonder how did that person got her job! With no apparent education! If some day I’m on the Sahara dessert and dying of thirst and see a Duane Reade. I won’t stop! Keep on walking I’m sure going to find something else sooner than get some help in that store!

Store #14 276
As of 2010 Walgreen’s, the national pharmacy chain, agreed to buy NY iconic institution Duane Reade Holdings and will retain its brand name including Delish signature Duane Reade brand name operating under Walgreen’s. Statement verified by Walgreen’s site.
Without this vital information of Duane Reade’s acquisition, I came here to seek a cheap meal as my economic situation remains an increasing concernment. This Duane Reade contains an in-​house mini bakery for muffins, croissants, including prepared foods as fruit, sandwiches, and sushi to go. They will continue to carry their signature cost-​effective brand name Delish. Duane Reade’s in-​store radio announcement stated the conversion of their loyalty rewards card in response to their Walgreen’s acquisition. The cashier was very informative of my loyalty card conversion as having my contact details updated online speedup the process. One Delish sandwich of Forest Ham Brie on Italian bread at $ 6.49 was the freshest bread I’ve recently encountered. The French Brie cheese was ample surmounting a fulfilling lunch after a very disappointing morning that tepid my inner joy.

Duane Reade is everywhere and this is just another of their eleventy-​billion locations in the City. Not far from Times Square and Greeley Park, I popped in to fill a desperate need.
The store is on two levels — street and basement — with the pharmacy downstairs and the street level almost totally stocked with snacks and drinks. I specifically use the term «down stairs» because the «down» escalator wasn’t working when I visited. I managed to find exactly what I needed and I was surprised that the price was actually reasonable. Fortunately, the «up» escalator was operating and I was able to get to the register, pay for my purchase, and escape.
There are probably way better pharmacies in NYC, but DR is certainly the most convenient.

This, ladies and gentlemen takes the cake as worse Duane Reade in NYC. How many Duane Reades are there anyway? 10,000? One on every corner at least. Right?
Anyway, the setup is horrible. Need help? Good luck finding an associate. Being a prime location of Herald Square, you’d expect more. Everything is scattered all over the store.
The store is drab and always dirty. The pharmacy downstairs is a joke and the older gentleman pharmacist with the yarmulke, dude, lighten up. Your attitude and unprofessionalism sucks! You don’t like working in the worse Duane Reade in NYC, get another job.
I asked him for a specific cold medicine I wanted and saw at another Duane Reade. Dude told me that medicine was not carried in store. To my surprise, I looked a little harder and found it. When I went back to show him I found it, he gave me the only look.
DICK.

Layout of this location is terrible with the escalator smack dab in the middle of the store with little room to walk around it. Fire hazard if you ask me. The overall layout is just terrible and don’t visit the pharmacy in mid-​day and actually expect someone to help you. Take your prescriptions elsewhere.

This is by far one of the worst experience going to this store, I’ve been there a few times but the last trip was the last forever. I have gone to this store when going home but when you get accused of something that you didn’t do. that was the last straw, I worked in retail for 10 yrs and was never treated so rude by this manager. This happened last yr, hopefully they changed managers since but never again at this store.

I really hate Duane Reade just because the staff is way less than friendly in most locations. This one was no exception but whatever. I really didn’t like that most important things are downstairs and yet they don’t label that anything is downstairs other than the pharmacy. Also they turn off the escalators (after the pharmacy closes maybe?) at night so if you go downstairs for beer and snacks and mixers (as I did) then you are stuck carrying them up the stairs, trying not to drop anything while the staff and security guard just stare at you. Awesome. But whatever, it is in a useful location and at least they do have a good beer selection (even if it is intensely overpriced).

A bit cluttered and slow cashiers here. I also get the feeling that they were busy conversing before I stopped in to interrupt. Felt like a bit of a more costly venue than the average DR, for some reason.

Crappy service. I stopped in here to purchase a pair of ear buds for my ipod. No one here seemed to know where anything was and when I was finally told where to find ear buds, they had none in stock. Waste of time and wont be back to this disaster of a store.

I mainly come to Duane Reade for the drinks, soda, Vitamin Water, etc. But this Duane Reade makes it extra difficult to get them since I have to go inside, take the escalator down, and find the drinks section against the back wall. Plus its expensive anyway. Pain in the ass. So if you’re thirsty and you want to feel like a lab rat looking for cheese, come to Duane Reade on Broadway. You won’t be disappointed.