Drimmer’s Manhattan

Easy to work with. Fran was a great help :) I purchased a full appliance package for a new condo project I am working on.

We purchased a wine cooler that was advertised to cool the unit between 40 – 60 degrees. What it did was somehow cool each of the 5 shelves a different temp starting at the bottom at 35 to 55 at the top. Fran our sales person agreed to ask uline to replace the unit as a defective model. Uline contends it is supposed to operate that way. How and why someone has a use for that kind of refrigeration for wine I do not know. Once uline said it is supposed to work that way Drimmers and Fran from the Flatiron store disappeared altogether and will not even respond to our requests to return it and purchase one that is useful. It is clear they did not know what they were selling and are not willing to help us. I have never seen such horrible customer service in all my years

I was shopping at the usual appliance stores for kitchen appliances but Fran Asaro of Drimmers at MCK+B in Flatiron was by far the most knowledgeable, courteous and responsive sales manager of all. And the Drimmers prices were the lowest. I was delighted with my experience and will be back.

Drimmers is the go-​to appliance store in Brooklyn. I bought all the appliances in my kitchen from them, as well as smaller appliances for 2 rental units I own. They give great advice, have an excellent selection of the latest models and best manufacturers, and their prices can’t be beat.

The sale process, all done by phone and email, was fine. Once the order was placed however, no more information was available. The shipping time I was given came and went, a month passed and Drimmers would not provide any additional information. I had to escalate to their distributor to get information. I would certainly not go back. AJ Madison as served me well and I would not have gone elsewhere if they’d had the product I needed.

Disclaimer: This review is not based on an actual purchase.
That being said, I have a feeling I would’ve gotten MUCH better service if I was in the market for a Wolf or Viking range stove or SubZero fridge or other high-​end kitchen appliance (all beautiful, all completely out of my price range). But instead, I wanted to shop local, support a local appliance store, screw the big box stores.
The lady who ended up assisting me was a bit curt after she found out I wanted a specific not high-​end fridge. And she told me there was no way she would match the price I had («she wouldn’t be making any money») or price match or throw in a free delivery. The item in question was actually the same price in some of the other big box stores, but I was looking for a deal. The shipping, however, tipped it over to the priciest of all the stores I looked at. It’s unfortunate to me that unless I was about to do a kitchen reno of $ 30K, she wasn’t all that interested in my business. Seriously, how bougie can «local» NYC stores get? And how does she know I won’t one day be able to afford a super-​kitchen? (I guess by then, she might not be around to get the commission.)
PS I got my appliances at Home Depot. Do not go to PC Richards. They were a bunch of dolts there.