The Home Depot

Won’t drop any names, but I was disappointed upon being told 5 gallon waters were in stock over the phone only to find out after paying and bringing 3 empties to exchange was told by 3 different employees the water was not in stock (20 minutes of wasted time)

I really appreciated the excellent customer service I received at this Home Depot so far. A store associate is usually available to direct me to the right aisle. It was simple to find and return items. The staff was helpful and knowledgeable about the products. They actually took the time to communicate about the products available at the store and make suggestions. The hours and location is also very convenient. I would recommend this store to anyone looking for good customer service and a variety of quality products.

This is the best Home Depot in New York, compared to other HD with lazy, not trained employees the people here especially on the ground floor go above and beyond great service. They all need a raise!
From personal and friends experiences, a gentleman named Al, and another greeter employee, who’s name I did not catch — he is an African American male who greets everyone with the biggest smile and the most helpful directions and tips. As well as another employee (will attach photo) all need a raise!

I just had an uncommonly good experience… at Home Depot in Manhattan on a Saturday?!
I needed to make a shelf for my office, and had a shaky idea of how to do it. Fortunately for me, Al was there volunteering his time and wisdom to help me figure it all out. He’s got a tiny workroom downstairs. (Note to Home Depot-​a workroom expansion would be such a good idea!) He told me everything I’d need to complete the project and helped with construction logistics. He also told me about the Home Depot volunteer outreach program, of which he is a member. They seem to do remarkable work out there, teaching kids and helping underserved communities rebuild. I was really moved by the stories he told me about what they do.
Everyone I encountered at the store was so available and friendly, including Dave the manager and José at the register. This is definitely *not* what my Home Depot visits typically feel like, but I think I caught a glimpse of the kind heart of a store that I have previously held as faceless and cold. While I’ll keep patronizing my local hardware store, I’m definitely grateful to feel like these guys have my back.

Next Tuesday all the employees here should wait out by the curb because they are garbage… and that’s trash collection day… on Tuesday.
Ordering online for an in store pickup seems like a convenient proposition but then it’s just not. First I’m greeted by a deaf woman, after writing out what I needed help with, she showed it to another woman who said she would help me after the guy she was talking to. Then she disappeared to the back to retrieve his order. I waited 15 stupid minutes while she retrieved it and did his paperwork and then he started complaining about the quality of the wood he ordered so the stupid lady directed me to the customer service desk if I was in a rush «since that’s where the pickup orders are kept anyway.»
There I was greeted by an obese woman on a phone call who informed me that «it’ll probably be awhile and you should go to the front desk for pickups.» Fortunately the guy behind me found on yet another employee who finally helped me retrieve the order that I came to pick up. While I was leaving, the obese woman was still on the phone… Not helping anybody.
I would not recommend this place ever. Ever. Ever.
THEN she had to go to retrieve my

This location is the most mismanaged mess I have ever seen. 7 employees walking around, drinking soda while surfing their phones, telling me to ask someone else. When I finally got someone to help, he had severe communication issues because he was so frazzled. And the so-​called manager, Carol, actually told me that they have special needs employees which is why they couldn’t help. She also stated that the GM of the store let untrained employees work the floor today. Are you kidding? The store is a mess, there is zero training and Carol actually slammed the disabled they have working and through her own GM under the bus to save her own inept responses. Wow!

The best HD in America. Prices and service are fabulous and it’s not in the middle of nowhere off a freeway exit surrounded by miles and miles of housing developments with ugly roofs and hideous stucco. This describes most Home Depots I’ve been.
The Grecian columns and bright white paint make shopping here much nicer than your average suburban HD. The garden section is great and the self-​check efficient.
If I ever need to go to a Home Depot, this is the one I will visit.

It took quite a while to get our key made because nobody was present to help make the key for us. The store is pretty clean. It is very conveniently located in the flat iron district. The prices seem a bit higher than other Home Depot’s. But this is expected, having a Home Depot in the flat iron district.
Eventually, somebody came to help us make keys. I’m not sure he knew what he was doing. It took him quite a long time. One of the machines malfunctioned, and he used another machine.
Given the size of the store, the location of the store, and the convenience of the store, I would come back here for my home shopping needs

I had a flood in my kitchen and I needed to get the floor replaced. I had a guy come out and measure – he was punctual and polite and all that was great.
Then I went to the store after the measuring guy came, and picked out some flooring. They were supposed to then get me a quote. I was there for an hour going over everything with the guy. He seemed a bit flustered. But the guy gave me an estimate before the emailed quote so I’d have an idea of what I was looking at, and it was pretty much in line with what I’d figured out on my own adding the materials to the installation. It’s not brain surgery.
So imagine my surprise when two days later I get the quote in email and it’s 50% over the highest it should have been. And the quote didn’t have anything broken out – just a list of materials and a total. So I call the guy and he gives me the run-​around and starts throwing numbers at me. I tell him very firmly that we cannot have this conversation until I see a real estimate with everything broken out.
an hour later, I get the itemized estimate and I immediately see what the problem is – they’ve charged me double for the installation. So I call him back and tell him and he again starts trying to double-​talk me by throwing more numbers at me and material. I tell him, dude, figure it out and get me a new estimate. This one is wrong.
Thirty minutes later he calls back and says «We got you a great deal and my girl will send you the new estimate» And I’m like, «No, you did not get me a great deal, you had the estimate done correctly after I told you about a mistake» and also I’m thinking MY GIRL? He did NOT just say that! But he did.
«The girl» never calls and I don’t get the estimate. But I did get 6 more emails with the wrong estimate.
I call the store 3 hours later after I got home from work and I spoke to another guy who says I have to call a different number, even though the store number is the number on the estimate. So I call, and it’s «the girl» who is a woman and very nice. Because there were problems with their server, she send me the correct estimate from her personal email, but by this point I was just so fed up with them. No way am I letting these people into my apartment.
When I was picking out my flooring at the store, there were two different groups of older women there also getting estimates. I’m betting they also got the same treatment I did.

Why does this Home Depot close so early??? This Home Depot closes an hour earlier than almost every other Home Depot I’ve been to. I guess their not meant for people who have busy schedules. A few times I ran in here after a long day at work only to be caught by the announcement that everyone needs to start heading to the registers.
It’s also hard to find people who work here unless you’re getting paint or browsing appliances.
Returns here are a huge hassle. Home Depot gives store credit if you don’t have a receipt but they treat you like your committing one of the 7 deadly sins if you make a return without a receipt.

I get that it is the holidays, and I also work in retail with clients in person and on the phone so I truly understand. However as I write this I have now been on hold for 39 minutes and counting the seconds with the phone picked up only TWICE to keep putting me on hold and not the most friendly person on the other line. I happen to be doing other things while I’m on hold but clients on the phone should be treated with the same sense of urgency as clients in store.
Clearly you can’t call the store if you want to find out if something is in stock because you just won’t be helped.

It’s a Home Depot so it has all the basics and more. Ok maybe not the best prices but it’s all about the location and convenience.

I was genuinely gobsmacked with the friendliness and genuine desire to help.
Looking for dishwasher ‘salt’ (it’s a European thing) and was passed from one assistant to another (in a good, helpful friendly way as opposed to being handed off) — and then established and explained it’s not needed in the US.
I had other bits and pieces to buy, the service at the till was bright, breezy and very friendly.
I know it’s a huge firm, I’ve only visited this branch but the staff all seemed to ‘on point’ and really keen to help.
5 stars.

The most beautiful Home Depot I’ve ever seen! I got there early on a Sunday morning. It was relatively empty because it probably just opened for the day. We were greeted by a very friendly man while the remainder of the staff was having a meeting. He asked us what we were looking for and without hesitation, told us exactly what aisles to go to to find what we were needed. In each section of the store, there was someone available to assist us.

I’ve never gotten through to a human being on their phone lines… it rings for about 6 rings, goes to a 20 minute 90s pop rock loop interrupted occasionally by a person telling me my call is important, then rings interminably and hangs up.
Do you carry the lumber I need here? Can you cut it for me in these specifications so I can pick it up later? When can I pick it up? How much does that cost? This is why you have a telephone number and subdirectory for a lumber department.
Yes… 21 minutes into the call, you just hang up on me. Awesome.
* Update — after placing an additional call to lumber lasting ~10 minutes, I made a 20 minute call to customer service… which yielded that they did not have lumber besides in 4×8 form, and would not be able to cut these. They were able to vaguely advise me that some places in the boroughs may carry or cut wood, but were not able to refer me to which of these locations could help me with my project. I think that’s not a great way to run a business.
And by the way, Home Depot should have and cut wood PARTICULARLY in Manhattan, where people have less access to space for tools and such. I don’t have wood, so I’m not buying brackets and paint. And I’m not buying furnishings, because my crap is not getting put away on my imaginary shelf… shouldn’t you sell wood as a loss leader? And if I can’t build things end to end in a day, then why am I not going to e-​shop for competitively priced items if there’s some bottleneck in available items that’s going to take days to sort out even if I’m running around the city?

Once you walk in, you’ll find it hard to believe you’re in Manhattan still. Let alone the middle of the Flatiron District. This is due to the ginormous size of this home improvement Mecca. And also because of the copious suburb-​worthy items sold which it’s hard to ever imagine using in your teensy apartment.
Store is clean, bright, and well-​stocked. Especially good plant section, with team members who are super knowledgable in offering tips for planting in the small spaces and harsh climates of Manhattan.

*** Helpful, Quick, Has everything you need ***
Came here to replace air filters. The staff directed me quickly to where I needed to go. Recommend if you need anything hardware related.

I’m not building a house or anything, so it’s not like I needed anything crazy here.
I mostly came in for one can of paint and then somehow ended up in the cleaning supply section and fell hard and fast for all the different types of bleach products I could buy.
There are many salespeople that can help out and they’re all really nice and they have self check out.
The prices are very competitive for the cleaning supplies, would opt to come here if its near you instead of buying from a grocery store/​CVS.
FYI downstairs is BBQ, garden things, cleaning supplies and a bunch of fans, upstairs seems like the place you go when you have kids and a house and are interested in building the whole white picket fence type crap.

I’ve got to give a shout-​out to Jemely, who did everything she could to help me. Looked around the store, asked her supervisor, looked online, even YouTubed and Googled for me. Give this woman a raise.
I did love that there were employees crawling all over this branch. There are literally four staff members in every aisle, so you have unlimited possibilities to get help. But this location had no fly traps for me to buy, so that was no bueno, especially because I’d called earlier that day to ask that they did and was told they did.

It’s a Home Depot and it’s convenient for me.
It’s large and has everything you need. It’s not THAT expensive and you can look up everything online and they will price match.
In fact if you look up items online they will tell you exactly what aisle it’s in at this store!
ThAt being said it is cramped and it IS Home Depot so prices aren’t that great (I come here if I need something TODAY and can’t wait for Amazon prime).
Of note, the staff is always very friendly and helpful. They are also available… A big plus when these big chain stores are always crowded and understaffed.
Also of note, the building is very pretty so it makes me happy whenever I walk by or in it.
Another plus, they sell love herbs and spices plants for cheap!