P.C. Richard & Son

Came by to pick up flat screen. Overall had a positive experience. The staff was very helpful and not pushy. Also had the chance to talk to one of the manager, Joseph, who was very friendly and approachable. Overall, I would come back again for any other electronic needs

Well, this is what’s happening so far. Me thinks the extended warranty is not too service reliable. We called on a dishwasher problem (one year old) and gave all our information to a very polite person for PC Richard Service and Repair. We called Tuesday at 8:20 AM. We were told that someone would call back to schedule a repair appointment. So I had my ear to the phone expecting a call. By 2 I called PC Richard back and said no one has called to schedule an appointment and the polite rep gave me a direct number to schedule the repair. I called at 2, no answer and again at 5, no answer. I called PC Richard back and the not so polite woman told me that the 3^rd party repair shop would call back in 24 to 48 hours to schedule an appoint. What??? When I told her I had called the number direct, she seemed annoyed and said hold on. I think that she was seeking out the person who gave out the number. I told her that this was not very good service having to wait 48 hours to get a call back just to schedule an appointment. She told me to call the place in the morning. So today we called the shop at 8:30, shop in Queens, pretty far away from me, the not so nice man said they were unaware of our account and told my husband that he couldn’t get to us until next wed. 9 days after our call. We told him that we were not happy, he then said that was when he was coming and that they might not even show up then, told us to call PC Richard again. Hung up on us. So we called PC Richard, voiced our unhappiness and said we really expected someone by the end of the week and did not want that agent in Queens. A supervisor called us, said he was sorry we were unhappy but said he would schedule a PC Richard repair person for that Wed. 11 – 3.
He said it was a busy time and waiting 9 days was typical at some times of the year. I got the feeling from the lack of concern or surprise that this type of service was typical of people receiving service from the extended warranty. Right now we are grateful that this is not a more important appliance such as an air conditioner or fridge. I’m thinking we would have been better off saving the money on the extended warranty and spending it on local reliable repair men who are prompt with their service. I will keep this updated… next Wed hopefully will at least be a successful repair.

I had a terrible experience here with ordering an air conditioner for an office in an office building. Incompetence and lack of follow up on paperwork needed for delivery and installation delayed my receiving the unit until three weeks after purchase. It took two tries: first delivery the unit arrived damaged and had to be returned. second try: the promised Certificate of Insurance was filled out incorrectly and arrived too late so that PC RIchard could not install the unit in my building. The a/​c is still in its box as I sort out another installation solution. My many phone calls to managers and the salesman who sold the unit to me during the three week wait yielded promises to rectify the situation but in the end they failed.
AN UPDATE ONE WEEK LATER: Since this review appeared, PC RIchard & Son reached out to me to offer their sincere apologies for all the mishaps. Benjamin at the store called me to tell me they are working on improving their Certificate of Insurance issuing capabilities. He also refunded me a portion of the cost of the a/​c. I appreciate their effort to acknowledge and repair. Thank you, PC Richard.

Cheers to keeping the local shops in business!
PC Richards & Sons is delivering the A/​C I want free of charge so that the price (including 2 years Extended Protection Plan) is the nearly the same as Amazon.
All done via phone from the comfort of my own little living room.
Thank you Bill at PC Richards & Sons on East 14^th street.
Don’t be a whiner when you can be a winner! Ask and you shall receive, more than not!

Christopher was an excellent PC Richards associate. He was knowledgeable, friendly and was able to get me the product I wanted quickly and painlessly and at the best price. He addressed all my questions and made me feel secure in my purchase of my air conditioner. He called me the night before delivery to make sure address etc was correct, and also followed up AFTER it was delivered to be sure all went well. He couldn’t have been nicer and more efficient. Great experience.

If I could give them no stars I would. The absolutely worst service ever. Ordered an AC for delivery. Was told I was first on the early delivery window at 7 am. They never showed during the window. After being on hold for an hour was told that they can’t promise delivery during the window. Now I am told that I am next. Oh yeah that was an hour ago. They are still not here. They are horrible

Great experience at this location. Marc helped me navigate through the endless options I had in choosing new appliances for my recent move. He helped me select which was best for my price range and went online to show me comparables. Jonathan, the manager, oversaw everything and ensured I was happy before making the final purchase. I would definitely come back in the future to buy my air conditioners.

Is it possible to give 0 stars? If so, that is what I would do. After multiple phone calls from PCR to confirm the address the day before the scheduled delivery I was told that the delivery of a mattress would be between 10:30 AM and 1:30 PM the next day.
At 12:15 PM the doorbell rang, and I pushed the buzzer to let the delivery people into my apartment building (I could see the truck on the street outside my building). After 10 minutes they hadn’t arrived on the 5^th floor. I look outside and the truck is gone. I called PCR and was told «don’t worry, the delivery is scheduled for between 11:45 and 2:45. They will be back.»
So now I have been home waiting for 3+ hours and no delivery. Why couldn’t the delivery people call me if there was a problem, and why couldn’t PCR call them to let them know I was home?
Is it 2016 or 1916?

Please never shop here. Not only are their prices higher than Best Buy a few doors down, but the service is atrocious. I scheduled a delivery in person (with Benjamin) in the store, followed the confirmation instructions in the email they sent me (call a # to get your delivery time slot), and waited FIVE HOURS. I finally called the store when no one came and they said I didn’t answer a «confirmation call» the night before. I have 0 missed calls and 0 voicemails. They said my voicemail was full… It isn’t. Regardless, no one told me I would need to answer some call to receive the product I already paid $ 800 for and scheduled delivery for in person. I asked to speak to a manager (Ramon) who interrupted me several times while I was speaking and eventually hung up on me. Go to Best Buy.

PCR has done the right thing and refunded our installation fee and had a BSH repairman here who fixed the error in the installation. all appliances are working well.
the background… After buying LG washer and dryer, we recently bought a samsung frig and a samsung range and a Bosch dishwasher.
the first items are all working. the Bosch dishwasher still is not and no one is set to come to get it working even though the first unit delivered had to be sent back and the second unit had installation fees paid for. we used the store on Broadway at 86^th st on UWS — PCR referred us to the service repair vendor IN CALIFORNIA!!! they referred us to an outfit that said the soonest they could get to us was in 10 days!!! but they would call us back… they never did.
PCR then took on the job of getting them here after my complaints that we did not have an appointment set. they got someone here and he fixed the problem.

Chris was awesome! helped me find what i was looking for and price matched with amazon!

I ordered for a NEW Samsung Tab A as shown in the website but they shipped me a USED Tablet. When I tried to called Customer Service they are rude and hang up the call with no reason .
If you care for your Money and Time better avoid this seller. Have some peace of mind instead of wasting your time to chasing them.

My washer broke after 18 months, I called the service department and wanted someone to come out and fix it. They took 3 days to come out, and another 3 days to get the part. 2 days after the washer was fixed it broke again for the same reason. The service guy used zip ties to fix my washer! I couldn’t believe that it wasn’t fixed properly. I paid extra for the extended warranty and it seems as if the repair man took advantage of a female who doesn’t know washers. This will be the last appliance I purchase from them.

I was the only customer in the store, and still couldn’t get anyone’s attention. Would it KILL them to smile at a customer and offer to help?!? I counted five salesmen on the floor. Two were deep in a conversation, another was on his cell phone. The others were watching TV. I finally stood in the middle of the store and bellowed to ask for help. I got an eye roll and a grudging offer. How rude!
Several years ago I met one of the Mr. Richards at a party, and mentioned how shopping at a family-​owned business didn’t mean getting better service than another store. He put me in touch with a store manager, who personally carried my new a/​c unit home and installed it. Too bad that man is no longer there. He must have been the last employee to actually want to help a customer.
I’m about to install a new suite of appliances in my kitchen. I’m heading to Lowe’s.

I have since deleted an earlier post regarding a broken refrigerator and the customer service failures on P.C. Richard and Son. I received a call from Michael at P.C. Richard & Son corporate office. He was very helpful to me and understanding of my situation. He offered compensation for my trouble and as a result I will definitely give P.C. Richard & Son another shot. I have shopped at P.C. Richard & Son several times in the past and always received good customer service. I think this past experience was just one major fluke and I am happy everything finally got resolved in a satisfactory way. The only reason I am not giving 5 stars is because of the ordeal I had to go through.

Update. Since then they have replaced my item in question. It wasn’t without a hassle, but they did it. As a plus, pricing was decent.

DO NOT USE PC RICHARDS FOR ANYTHING THAT REQUIRES DELIVERY!
I just had an incredibly disappointing experience with the delivery service a few weeks ago that pretty much ensures I will not be purchasing large appliances from this store going forward. On Thursday, July 2, I was supposed to receive delivery of an air conditioner. At PC Richards, you can only schedule the delivery date beforehand and you are told to call the store the morning of your delivery day to receive a window of time for the delivery to occur. When I called them that Thursday morning, I was told the delivery was never scheduled at all. The first person I spoke to told me it was because «the guy who schedules deliveries wasn’t in yesterday so no deliveries were scheduled at all for Thursday.» (This is an absolutely insane reason, in my opinion, that would speak volumes about how terrible/​non-​existent their logistics department is.) Then, the salesperson who initially sold me the air conditioner called me later on and told me a different story, that the insurance certificate required by my building could not be completed in time for that day. Regardless of the reason, I cannot understand why no one called me Wednesday evening to let me know this delivery would not be possible. Instead, I took a whole day off work for absolutely nothing. They didn’t even offer to give me free delivery for my trouble (yup, they’re still going to charge me for this) or any kind of compensation for the vacation day I WASTED on this. To me, this kind of disregard for your customers is the worst possible flaw a company can have. What a terrible experience.

Danel got extremely frustrated with me when he was giving me a quote for an AC unit because I was giving him a «wrong address.»
I’m sorry, I know my address. A two digit number can, in fact, be a street address. And now why would I make a purchase that gives you commission?

Here I am again after two days still waiting for a replacement door– arrived later than the window I was given, with an entire refrigerator. The driver/​delivery person did not want to replace just the door. He was actually pissed and showed it. Ultimately they listened to the manger of the 23 street NYC store and had to. They are currently in the process of doing the exchange. They are struggling to get the door off. :/​…15 mins later… still struggling to get the door off, now I’m afraid of damage. He just told me he doesn’t have the right tools, went back to his truck 2 times and is now using my tools. This is horrible and I want to scream. 5:15… Still here… It’s probably about an hour since they arrived. They just left 5:20. They did it but it didn’t have to be this difficult. Why are they not equipped with tools? They were not at fault and I am not at fault— WHO didn’t tell them to just come with a door.
I hope everything is okay with my new refrigerator. lol b back if it’s not. Horrible experience !
Omg!
Though I dealt with a lot of nice people associated with PC R. This experience really turned me off to the company entirely and I would not recommend them.
I still gave them $ 20.00 each.

I got the old bait and switch from them. I needed to buy a cheap dvd player and it said it was on sale for $ 29 and change. When I went to but it they charged $ 35. To be fair the sign said for a limited time so the time must have ran out. The other problem was they had different dvd players but no prices. I’m guessing cheaper and didn’t want to show it.
I would have given them one star but it’s still better than Best Buy

While we got very professional and helpful service from Abu in this store the delivery and installation experience we had with our air conditioner unit was so bad that this is yet another one-​star review for PC Richard.
While we were promised that the conditioner would be correctly sealed into the wall, the delivery guys left us with a two inch gap at the top of the unit through which we could see daylight. They told us it was not their problem and left; though not before one of them decided to take a decidedly malodorous dump in our bathroom.
Went back to PC Richard and were sold some foam to block the gap. As that was not really adequate we had to get a contractor to fix the problem.
Unimpressed.

I was dying of heat in my new adorable 1 bedroom walk up (aka Inferno) in the Village.
Enter PC Richards — A/​C unit paradise. They have a huge selection of units on display, and they price-​match other brick & mortar stores. The sales people are slightly over-​attentive, but they got me what I needed and even helped me haul it out into a cab. They could have even installed it same day for $ 200, but I opted out of that.