David Z

I visited the Las Vegas store and was pleasantly greeted and helped by a wonderful human being who gave me her feedback (unfortunately I do not remember the sales associate’s name). 5 stars for her in store service.
I was told if these shoes do not fit (I was surprising my girlfriend) that I would be able to ship these shoes back and return them with free shipping (I live in Los Angeles), to which I agreed. The shoes did not fit, so now the return process begins (I should have known better)…
I contact the David Z website, I am told I can return the merchandise and I was also told I will need to pay the shipping cost, which I find completely unacceptable for the following reasons:
1. I was told by in-​store personnel I would be able to return free of charge before 30 days
2. The David Z web site states the following:
a. Once we have reviewed and approved your case we will send you a pre-​paid shipping
label.
b. You can return your purchase for up to 30 days from the purchase date.
c. Product (s) must be in the condition you received them and in the original box and/​or
packaging.
d. Return shipping is 100% FREE
e. If you are not completely satisfied with your purchase you can return your order for
free within 30days of your purchase date (Returns must be unworn, in the state you
received them, and in the original packaging).
f. You will be provided with a pre-​paid UPS or similar domestic label to return the
purchase to us.*
I attempted to contact the corporate representatives via email and via phone to further discuss this matter, to which I have heard no response back in either form of communication.
Pro-​tip — ignoring a customer doesn’t really solve the problem… go figure it only upsets them more? Interesting concept.
I later found the exact same shoes at Nordstrom for 40% off. I would highly recommend individuals stay away from this ill managed company that fluffs impressive claims but do not follow through. Competition is fierce and customer service is everything. I’d much rather do business with a larger competitor, than support a smaller business, when this smaller business has really nothing to offer other than uncompetitive pricing, false advertisement and poor corporate level customer service.
Thanks for playing David Z Nyc…

This is where cabbies go to work when their driver’s license gets suspended. The attitudes of the employees are atrocious, and in my experience — downright confrontational. I tried to exchange a pair of unworn shows for a larger size and was given a lecture because they were ‘covered in hair’ despite only being taken outside the box once (when I realized they were too small)… the shoes were also impeccably clean. It was a laughable accusation. I asked for a manager and was eventually able to negotiate an exchange. So all’s well that ends well, I suppose. Also, this is legitimately the cheapest place in the city to find Chuck Taylor’s or Vans — NOT a fair trade off though. Don’t shop here if you are overly sensitive to sh*tty NY attitudes.

A friend and I went to the store on 5^th Avenue and saw a pair of The North Face winter boots that I liked. My friend went back the next day to get them for me but he chose the wrong size, so when I took them to the store at Broadway (because it was closer to where I was staying) to exchange them for a different size, the employees got defensive and said the boots had been worn outside (the boots were kid’s size, there was no way I could have worn them!).
They kept refusing to refund let alone exchange the shoes, so I asked the manager to show me a pair of brand new boots of the same model they had in store and turns out that the ones I took back were in better condition than the supposedly new ones! After that they had no other option but to refund me.
After the incident I searched for reviews online, and found that apparently they sell some counterfeit shoes among the legitimate ones, which might help explain their attitude…
I will not buy shoes from David Z ever again!

Usually I do not waste time or energy on places like this, but the service I received here was so horrendous, I felt something needed to be said.
I went in to buy a pair of black Dr. Martens as part of my culinary school uniform. I had a slip of paper with the exact style options allowed by the school, so I just had to tell them my size. I’m usually between a 7 and an 8, so I asked if I could try both. When I got the shoes, they didn’t fit as comfortably as I hoped, so I had to flag someone down (no one was asking if I needed any help) to try a slightly different style. They asked what size, and I told them a 7or 8, but I wasn’t sure. They proceeded to yell asking why I didn’t know cause I had the two sizes in a different style sitting next to me. I had to explain that sometimes different styles fit differently, and since I am between sizes, I wasn’t sure. He turned his back to me mid-​sentence, and huffed off to find shoes for me. He returned 5 minutes later and slammed two boxes of shoes down next to me and walked away without saying a word.
I ended up buying the one pair of shoes there only because it is a requirement for my uniform, and they offer a discount to students at my school. Otherwise, I would have gone somewhere else to buy the shoes. This was by far the rudest anyone has ever been to me in a store.

So I believe this was the WORSE shopping experience in my life! The attitude was real! All the workers there gives an attitude. If you want to by shoes under some trash service then it is the right place for you!

The worst experience I ever had.
! Don’t waste your time + the salesman had worst attitude you could ever experience!
my girlfriend tried to buy a pair of platform shoes during her Xmas visitor to NY. we hit the first David Z, none salesman come to help us, when I go find some man, the Clark told us if any salesman have Tried to help us, we should wait until they come, we wait for 30mins to come and then they say they can’t offer the size we want. When we try to try other shoes due to the lacking of size on the original one, the man STARE at us and say we should try because” it causes trouble”?!
After 50 mins of wasting time, we tried a second David Z on 556 Broadway, the attitudes is as horrible as the first one –wait long+ bring wrong size/​shoes– however, we made the purchase eventually.
at th second day, when we try to walk with the shoes, the shoes doesn’t fit well at the ankle and hurts, so we we went back on that afternoon ask for return.
the counter ask a man to examine the shoes and said we have wear it so the shoes can’t be return– we only wear it less than one hour on the road…-what’s worse, the salesman literally throw back the receipt to us, and go away. the clack then ignore us.
we are really furious about David Z, never go again!

THIS STORE IS HORRIBLE! The sales people are aggressive, the customer service is non-​existent, and they sell old and out of season merchandise that they do not even stand by. There should be laws against this type of store. Truly beware of this place, it’s one scummy business.

my family went this place to shop
We tried some of the shoes and my brother asked for a size to this girl name Ariel
And she was giving attitude saying «why r u even trying if ur not going to buy it» and she walked away. So we told this guy, who helped us out, that we r just going to leave because of her attitude. And Ariel came out w the shoes that my brother asked for. So my bro told her that
not gonna buy it and she was like «i knew it» so my brother told her that
leaving cuz of her attitude and she said «GO BACK TO YOUR COUNTRY»
So we told the manager about this and she came out and said she didnt. And the manager didnt do anything about it
We just wanted apologize frm her but she just walked off again.
HOPE THIS WONT HAPPEN TO OTHERS

After having a dissapointing customer service experience at the location up the block in NOHO (the sales guy flat out REFUSED to check on the computer or call another store to see which location had the shoes I wanted in my size) so I walked down the block and was treated very well by a sales man– he got my shoes and I was out there in 10 minutes. Awesome ! Check out David Z in you like unique shoes from brands like Jeffrey Campbell, Steve Madden, YRU etc they also have a HUGE selection of Uggs and Converse.

There’s this thing that happens when I come to New York.
I have to buy a pair of kick ass boots. Last year, I got a lovely pair of Frye, knee high boots. They served me well for an entire year, but somehow on this trip to NYC this year… they started giving me a piercing pain in my Achilles from where the boot was poking me.
So…clearly…the necessity of purchasing a new pair of boots became a priority.
I’ve never been a Doc Martens girl… I have never been drawn to that iconic yellow stitching… but went ahead perused their section. Lo and behold… the perfect pair of kick ass boots appeared to me. Doc Martens section. Enter… the Doc Marten 1914 boot… be still my heart. It comes with silk laces so it’s the perfect combo of tough girl yet feminine.
The folks who work at the store aren’t really eager to assist but they’ll meander your way eventually.
:) But this store never fails to find me the perfect boot.

Do they sell the Jeffrey Campbell Coltrane Boot in black?

I saw a pair of Asics I liked, had to flag a sales person down like a taxi and told him the floor model looked like my size, he brought them out and they did seem to fit — but I tried them on with thin socks. I wanted some padded socks for all the walking I was doing a so I asked the jaded check out girl to grab me a pair of the socks behind her, she told me they only come in large (I have small feet) but assured me they are «OK». She didn’t look for another size, I think she may have rolled her eyes but as I felt like I was going deaf I took the socks and I think they are what caused blisters on my heels and a soft bruise on the side of my foot that is still causing me pain a week later. The shoe price was great, I usually pay $ 60+ for Asics Tigers so $ 30 was a great price for the shoes but the socks were $ 15, as I just wanted to to get out of the noise I paid and left, the checkout girl yelled «final sale» to me as I did.
To be fair the loud music is an issue I have with many SOHO stores on that stretch of Broadway, I don’t know if they are trying to out-​noise each other of if it’s some kind of marketing scheme If I wasn’t annoyed by the music I might have stayed awhile, tried on more shoes — bought more, or found a better fit for the shoes & socks I did end up buying. It’s annoying and it makes it difficult to communicate with the employees.
The next day I went to the Sock Man on St Marks and got the same brand of sock in my size, maybe David Z was sold out of my size — the socks to come in a range of sizes. The sock brand is Stance, and I like them when they fit. At the Sock Man on St Marks the price was closer to $ 10 and I didn’t feel like I was doing damage to my ears by shopping there. I also didn’t get any more blisters when I had the proper sock fit, even after washing the $ 15 socks I got at David Z are too loose and scrunch up around my toes when I wear them with shoes.
3 stars is for the selection and price — they do have great shoes at great prices but next time I’ll wear earplugs and use a notepad to communicate with employees.

I came in here because I was really pulled in by the display of unique shoes. I had been looking for this specific style of Dr. Martens, which never seemed to be available in stores. I didn’t want to purchase it online because I didn’t want to risk having to send it back if I didn’t like it in person. Luckily, it was right there in the front! The store is also filled with many unique brands of shoes, from Jeffery Campbell to Minnetonka. But what I like about the store is that not only does it carry several labels, it also carries a wide range of styles from the labels, many of which you will only find online.
I went in on a weekday, so I was pleasantly surprised to see that there were at least 5 – 7 salesmen working in the store. They stand by at all times to make sure you are being served, and most of them are quite friendly and helpful. They don’t look unhappy when you ask them to bring up several sizes and styles to try on from their underground storage… Which was great because I tried on at least 10 pairs of shoes. The manager was very nice, almost to the point of being too friendly/​pushy, but he was genuinely helpful. When they told me that they did not have my size, he offered to bring a pair from the warehouse across town, free of charge and on the same day. I declined, because I had found another pair anyways.
In terms of price, it seems like they have the same price on shoes as any other department, which was a disappointment because at least in department stores, you are able to find a lot of coupons or discounts through promotions or sales.
Overall, I liked the store, and if I’m ever looking for unique shoes again, I might come back… But many of their other labels (like Converse or Vans) are ones I could just find at the mall for a similar price.

This place pushed me to take the time to write my first bad review.
I am a person who usually brushes most things off but the customers service in this STORE WAS SO DISRESPECTFUL.
I saw at least 8 employees standing around talking while I was looking for help. Every time I approached someone, they kept talking as if they didn’t see me.
Finally I handed an employee 4 pairs of shoes, I tell him I need a 9 ½. He takes the shoes from me and communicates not one word that he hears me, walks over to the selves and puts all the shoes back. Then I watch him walk slowly around the store, has a couple of quick laughs with two more employees and makes his way downstairs. He comes back up, messes around a little more, finally makes his way over to me and says «We don’t got any of those sizes» then proceeds to walk away before I can reply. I turn around looking for another employee, Three are standing behind me bullshitting and I ask a young man, «Sir, I’m sorry but I gave another employee 4 pairs of shoes and he tells me that they don’t have my size.» He says «and». I say «Well, is that normal, does any of the shoes come in a 9 or 10, perhaps some where in the ballpark?» With a smug tone replies «if thats what the man said then thats it.» he turns to the other employees and start mumbling under his breath. All I can make out is «…dumb ass n*ggas…»
I was automatically upset and I quickly turn to leave and then the brave punk to my back says «have a nice day.»
I’m mad at myself for waiting until now to make a complaint and on Unilocal but I wish that I went straight to the manager and request he be fired. I don’t ever want anyone to lose their job but this guy was a miserable, disrespectful delinquent. I have 14 years experience in customer service and this guy blew my mind along with his buddy co workers.
Maybe this was an off day but its no excuse to treat a customer that way or anyone for that matter.
And to the rude employee, I’m sorry that you were having such a bad day but it was not my fault nor my problem. Grow up or go find another job.
Steve Maiden a couple of doors down took care of me in thirty mins and made a $ 400 sale.

Very friendly and attentive staff. Lots of staff for the size of location really. The manager and I spoke for quite awhile while another staff member was looking for my size and different color options. I snagged a great pair of Jeffrey Campbells on clearance at half off. During crazy holiday week, they managed to make my experience pleasurable. That says it all.

This store is in close proximity to my workplace I’m there often. I go there just to purchase my Uggs. They have styles and colors that I haven’t seen in other stores, and they always have my size (10)! The sales people are pretty attentive and are eager to help you find what your looking for…

Went here for the first time. I visited their soho location and must say they had a lot of shoes I liked and in my size which was a first! I wished the shoes were a little cheaper but overall I loved the 3 pairs that I bought.
My only true regret about buying from here is the service. They have sooo many workers all yelling at each other across the store which is annoying and unprofessional. Also, my sales guy was ridiculous! I asked to try on one pair of shoes and found a few others and he gave me attitude about having to go back in the warehouse to get them. He rushed me when I was trying on all of the shoes too! I don’t know why because he was not helping any other customer. I did not appreciate how he would yell out my size and throw the shoebox down in front of me. Really? Is that how you treat your customer? You do want a sale right?
Lucky for him I’m patient and didn’t give him attitude back and I also liked the shoes (all 3) enough to purchase them (bc I don’t tolerate poor customer service) and give him the sale. Don’t know if I’ll ever come back to this store but maybe their other locations will be better.

What exactly are all the sales associates doing as they stand on the floor, not helping customers? That is the question I asked myself as I walked in circles looking for the shoes I was hoping to buy as an xmas gift. Yes, it was hella crazy in the store as everyone and their granny’s aunt were out shopping. But still, the sales associates didn’t seem to give a dang-​it since they were all just chillin’, maxin’ and relaxin’, and NOT providing service. Ridonculous… I took my $$ and walked up the street to Journey’s where the service was just as impressive as the selection.

This store used to be the ish back in 2000 – 2003.
Alot of the old school cats that used to work there, are no longer there.
Prices were always FLEXIBLE, and still is somewhat negotiable.

Let it be known that I don’t take care of my dogs that well. I don’t wear shoes with any support, I barely know about Dr. Scholl’s products, and I’m pretty sure my left foot is growing a fierce bunion.
This is all because I don’t even really like shoes. I grew up in the backwoods of Appalachia and that’s how I’d prefer to live my life: barefoot and gross.
Unfortunately, I live in a place where the sidewalks are already gross so I need some sort of layering. One such option is the classic Converse shoe. They’re like wearing paper towels because they don’t keep out any of the elements, but I’ve been sporting them since high school and it’s hard for me to let go.
I stopped into David Z because I was already in the ~shop-​ping~ mood having been at Uniqlo. I walked in, saw the Converse I wanted, and did that passive-​aggressive thing where I stare at a shoe for a long time hoping an employee will come up to me.
Then I realized that I not only looked crazy, but it wasn’t getting anyone’s attention. I went to an employee and showed him the shoe and told him my size. Now – as a testament to how lame I am – I was already wearing white converse, but this time I was being ADVENTUROUS and wanted off-​white. The employee looked at the shoe I brought him, and then at me, and said, «Like the ones you’re wearing? Okay» and dashed off to get them.
I was worried we had suffered a misunderstanding, but he ended up bringing the right ones up. Luckily, having worn Converse for nine years, I knew the size would fit, so I purchased them and promptly left.
It’s a crowded shoe store in SoHo, so you can’t expect much. But if you know what you’re looking for and get in and get out, it’s relatively painless.