Clarks

I am extremely disappointed with my experience at Clarks. I came in extremely positive looking to buy black booties — seems like an easy find right? Wrong. The service was worse than any other store I have ever been at. I come in with a friend and it takes us 20 min to find someone to talk to. The whole store is full of signs that say «100 dollars for 2 shoes, 130 for 2 shoes». Great! I couldn’t wait. Except, I’m briefly told that I have to find what shoes have a sale sticker at the bottom. The whole store is so disorganized that I only find two pairs of shoes on this sale. For each style on display, there is only one shoe (no pairs) and one size so therefore I can’t try anything on and need assistance. My friend and I sit down for 20+ min until three separate workers run around us and bring us shoes. I specifically ask for any booties that are my size, in black, and on sale. I get 10+ boxes of shoes and only 1 pair that fit those requirements. When I ask for wide shoes, that another Clarks store in NJ had, the worker tells me that they only have wide «grandma» shoes and laughs at me. I’m 21 and have tried on cute wide Clarks shoes before so I’m SO confused and a little offended. My friend and I wait cause we aren’t sure if the 3 people are done bringing us shoes. Instead another worker comes to us. This person tells us to clean up our mess because we have so many shoes and it’s messy. I was baffled because I wasn’t the one picking these shoes, most of them were not even my size! So, we spend over an hour in a store just wanting to buy black size 7 booties. And leave without buying anything and with a rude staff making us feel very uncomfortable. I’m extremely annoyed.

I visited this store yesterday and ended up not finding anything I wanted to buy, but it was still a positive experience. The interior is attractive, a young female sales associate greeted me and asked if I needed any help, and her colleague was a friendly young guy.

When I entered the store, it was extremely busy with customers. I found a few pairs of shoes to try on and gave them to a sale associate. After a few minutes of waiting, he returned to tell me they only had one of the four pairs I requested. Unfortunately, the pair didn’t fit. Off to the next shop!

Some of their customer service was terrible. I requested for help, but a guy just ignored me. Later, I came across another person and asked for a specific flats, and took ten mins to get me a box of wrong pair of flats! Additionally, the pair of flats that I wanted was out of stock. Ridiculous

This store located at SoHo… Nice service!!! People who works are are nice too!!! Nice place!!! Love it!!! So far nothing to complain!!! :) I love those shoes they are nice and comfortable… :)