DataVision

Bought a Keuric 550 coffee maker for a friend as a gift through
. My friend tried many times to make the coffee only to have the unit spill hot water and coffee grounds all over the counter and the floor. He never was able to get it to make a cup of coffee.
My friend called customer service and was told they would send him a «replacement part» (for the NEW coffee maker?!?) in 2 – 3 weeks, which would have made it past the return policy end-​date (30 days), so I told my friend to return the coffee maker.
I had to pay $ 30 to ship it back. They made me wait over 3 weeks to «process» the refund, and then only refunded 85% of my purchase price. They took 15% for a «re-​stocking fee». Seriously? I have to pay a re-​stocking fee for a defective item? All together, I spent $ 209 and I got back $ 152.
Essentially, I am out $ 57 dollars to be treated badly by this organization’s terrible customer service department and be embarrassed that I sent my friend a piece of JUNK for a gift!
DO NOT BUY ANYTHING FROM THESE GUYS — THEY ARE RIP-​OFF ARTISTS!

I purchased a SONY bluetooth speaker from DataVision Computer Video. the item arrived in a box that was not sealed and the speaker was dead. the company does not even pay for the return label. this was my first and last purchase with them.

I ordered an iMac from them and it arrived very fast and was exactly what I ordered! I highly recommend this company!

the only place i was able to find a usb c cable in the area when i was in a pinch a few weeks ago

worst custoer service ever!!!
they don’t deserve even one star.
their return policy is horrible!!!
I could not return what I purchased there eventhough the item was defected. what made me so upset was the attitude of the sales person. very rude!

I brought in an Asus Laptop under manufacturer’s warranty for a screen/​gpu/​ribbon repair here and they did a good job. The turn around was about 2 weeks, but that’s reasonable since they needed to obtain the necessary replacement parts and since Asus notebooks are kind of a pain to take apart, well, for me anyways.
The repair didn’t cost me anything since they are an authorized Asus Walk-​in repair center.

Worst company ever. Their Customer service is absolutely atrocious. I waited on the phone to contact their customer service representative for over 2+ hours and still waited until I hung up and went in person. Had to wait maybe an hour because the person that he was waiting for is on lunch break… only to say that they don’t have that specific laptop that I ordered in stock and yet they ship me some garbage laptop that is about $ 200 less than the one I ordered.
I advise EVERYONE if it is shipped and sold by DataVision don’t even waste your time looking at the laptop. Just look at a different one…

Scam artists. Bought a printer from these guys via Amazon. It never worked and they refused to help troubleshoot. Sent me to the manufacturer who told me the item was discontinued and they wouldn’t support it. Sent it back at my expense and then learned I would not get a full purchase refund — they charged a restocking fee. Not sure why, but when I was preparing the return shipment they warned if they could get it to work on their end I wouldn’t get a full refund. Never got an explanation, just a $ 20 refund on an item that costs me nearly $ 100 to purchase and return. Stay far, far away.

BEWARE: Took my Asus laptop in for repair. Took them 3 weeks to replace the hard drive. Not less than a week, the perfectly working display turns into what looks like a static screen. Within a day of that, the original problem presents itself AGAIN. During that 3 weeks, my warrantee expired. Now I have to pay someone to fix the problem they said they fixed. Not happy at all. No one looks happy to work there, and if they’re not happy, they don’t care about results. Get some real professionals in there, DataVision, or find out why your people don’t care.

FAIR WARNING!
Professionalism and competency are absolutely non existent in this store. I’ve bought a few small items here and was satisfied, although on some of the same exact items the prices were different. I was buying a phone case, I saw two of the same exact models, same model number but different color, and they had a $ 5-​$ 10 difference which I pointed out and they were reluctant to give me the cheaper price. Nevertheless they came through.
This morning I brought in my MacBook 2009 to buy a trackpad and keyboard, which is faulty, the technician was trying to figure out the model number, and in doing so, started pulling and ripping off the back silicon cover. I turned away for a second and noticed him exerting a lot of pressure and force and when I turned to face him, he stops. I asked what he did that for and his rely was «I’m looking for a model number». Why not try turning it on? Anyhow, when I first came in, I was quoted a price of $ 120 for the parts, and labor would be additional $ 75, which is fine, but when I came in today the price change to $ 200, NOT including labor! But then I asked about him damaging my laptop to which his reply was a lame ss «sorry». Sorry doesn’t fix my laptop, and the manager looked like he couldn’t care less about what had just happened. I have never in my life seen this kind of lack of professionalism in the workplace. Save yourself the headache and trouble and DO NOT visit this store. Now I’m sitting here with a laptop whose cover was ripped off the back, and there is no way to put it back except to change it entirely. I have no idea how they are still open and operating and ripping people off.

Ordered a camcorder from them through Amazon and I was sent a defective item. The box that the camera came in was opened and the camera makes a rattling noise when I shook it. I returned the camera 2 days after receiving it and DataVision charged me a restocking fee. Luckily, I took pictures and videos of the issue and Amazon was kind enough to refund me the restocking fee.
The customer service at DataVision is almost non-​existent. I corresponded with 2 – 3 different guys and all gave me 1 sentence responses. Their return policy is outdated and faulty. It doesn’t matter if you, the customer, finds a flaw with the product; DataVision’s inept technicians will always deem their product «working» and you will get charged a restocking fee. There’s a reason why they get terrible reviews on Unilocal and Google.

Not too crowded. Not too crazy. Had a good selection. I came here for the headphones. The $ 5 discount for checking in at the store came in handy. Was greeted but not harassed. They had a good selection of headphones, though I wish that some of the ones on display were headphones you could listen to. They looked really cool but I wondered how good the sound was. Regardless, I got what I came for and the price was reasonable.

Having read the reviews, I did my research and knew exactly what I wanted. I went to the store in the middle of a winter storm to save the $ 12 delivery fee in Manhattan. The color I wanted was «at the warehouse. Come back tomorrow and we’ll have it for you.» I took an item that was in stock, my second choice. Personnel were curt, but professional. Item was as advertised, and I didn’t have to pay delivery fee.

I ordered a $ 1000 computer online this afternoon. After they took my credit card information and confirmed my order, my computer screen quickly went to another screen informing me that the order could only be shipped to my billing address. I work and am not home to receive an expensive item delivered to my apartment during the day. Therefore I gave them my work address. I called customer service a few times before someone picked up. No satisfactory explanation as to why they ask for a shipping address if it can’t be used. If I had known that at the start, I wouldn’t have wasted my time placing the order. I was told that the department needing to cancel the order would be informed. I hope that that indeed happens.
I mistakenly did not get a cancellation confirmation number. I called back to get one and have been on hold for — no joke — over an hour now. The number rings and then goes to music over and over again.
The upside? I spent my time waiting for them to (not) answer the phone (still ringing as I type) to order the same exact computer for $ 50 less from B&H, and will receive free 2 day shipping rather then the 7 – 10 days from DataVision.
This was my first and, unfortunately, last visit to this store. I wish I had read the comments here before placing an online order.

I had a really good experience with the tech support team. We were in frequent communication and they were willing to answer all my questions.

I went to the store opening and was very impressed with the new location and smaller size of the store. Everything is easy to find and well organized. Rohan Marley himself the owner of Marley headphones a huge exhibit displayed on the wall; was at the grand opening.
Brand new polished store! I
never had the opportunity to purchase anything or deal with the service but from what I could see they have very competitive pricing and a wide variety of products and a very nice looking contemporary store in the heart of an excellent location.

For 10 years I went to that store for my emergency needs and every time I just helped myself because I’m an engineer, thank god! Floor support lacks tech know how and not very impressed when they do try and answer questions. Anyway, I’ve stopped doing business as of today with them for my emergency needs because their «Policies» are just plain dumb. No other store I deal with has this much hurdles. Before you buy anything make sure you read the store policy FIRST! If you know what your looking for then this is the place to go, if you don’t know what your looking for then I recommend any other store cause your odds are much better.

Very horrible costumer service. If you ask something about their product They don’t know nothing. I’ll never come back.

I have never experienced such incompetent customer service. They were unable to, and flat out refused to change a shipping address, or let me come pick up the item I ordered. Beyond their moronic policies, they are rude when enforcing them.

After having a not so perfect phone conversation with one of their technicians, Seth, the business owner reached out to me to make things better. Everything that happened afterwards was very pleasant.
I wanted to upgrade my MacBooks memory, everything went smooth with Robert, the sales manager, arranging an appointment with me and making sure that whenever I come to the store I would be taken care of.
Since I don’t know much about the technical stuff, Robert and his colleague took his time to explain everything to me and fixed the problem while I waited.
I can recommend this place for any upgrades on your MacBook and will go there again!