Best Buy

Best Buy has some good prices for students i got 200 $ off on this laptop Dell 2000 i7 !!!
i bought this machine like 4 months ago and i am in love with it !!!

So even buying an unlocked phone takes 30+ mins. Instead of walking out with a paid for in full phone, they keep just 2 out of 3 check out counters full while moronic customers ask stupid questions there instead of around the demo tables as they should be promoter to do. Sales pitches at check out counters? No phones just ready to pick off the shelves. Can’t believe I once interviewed at this hell hope (rejected the sad offer too).

Worst service ever. No one here knows what they do or don’t have in stock, not to mention the time we had to wait for service.

Best buy has great prices on lower end computers. (Maybe others.) If you want to see and try something these days, there are not a lot of places to go. They are under pressure from Amazon and similar, and have to figure out a way to make money.
One way they do it is very annoying. If you buy a computer, they give you an anti-​virus that is good, but that has a button to get to the Geek Squad. Then, they tell you it is $ 200 to trade up. (I had adware or something that was hard to get rid of.) The whole computer cost 270, so they are crazy. I have never had a good experience with the Geek Squad actually doing work. They are either expensive or some other problem pops up.
I know enough to look on line and find posts that tell how to get rid of adware, etc. So, I did it myself at the cost of an hour or so of work. The Geek Squad makes their money off of less informed people.

If I could give it zero stars, I would.
I went here last night hoping to upgrade my phone. Thought the store will be empty (went an hour before it closed). Nope, it was pretty much 70% customers and 30% employees. I hear an employee telling another customer that their system screwed up their scheduling so they’re short on employees.
Fine, don’t mind waiting to get help from the mobile station. There’s one worker there helping a customer who literally asked questions and needed step-​by-​step assistance setting up his smartphone; he didn’t know what he was doing at all.
Line started to grow behind me and a woman behind me is throwing a tantrum how they’re short on employees during the holiday and she’s going to call HQ and complain like there’s no tomorrow.
By the time it was my turn to be helped, the worker was giving me an attitude and wanted more proof that I was part of my parents phone plan. Like how much proof does this doofus need? Does he want a picture of my parents? I mean obviously it takes time to set-​up a phone and it seemed like he didn’t want to help anyone else for the rest of the night.
Needless to say, not coming back here to get help from the mobile section

I am starting to hate Best Buy. It’s not just this location but many other ones (especially the Union Square location) Shopping at Best Buy is similar to walking into a foreign country. You don’t know where to find your item, you look for help but nobody seems to share a common language. Sometimes no one is on the floor but when they are, they’re chatting with co-​workers, playing around, ignoring customers. As a customer you HAVE to approach them and when you do, get ready for the sassy attitudes, eye rolling, etc.
I went downstairs for help and as I was approaching a representative she started talking to a coworker so I decided against it. I waited online at the geek squad location and there was only one person there and she was busy (which is ok. I’m supposed to wait) another employee walked behind the counter, looked at me and then left the station. Thankfully the girl noticed me and asked if I needed help and pointed me in the right direction. I went to the customer service section where there were at least six ladies there. Remind you they didn’t have any customers. Nobody greeted me or said «hey i can help you on his side» so I went to anyone and the associate (African American with an Afro) looked at me as though I shouldn’t be talking to her and told me «yeah…I THINK the lady over THERE could help you» and all of the coworkers started to laugh. then she pulled out her cellphone, proceeded to text and started talking about how she leaves in 10 minutes.
The girl who DID help me was a little better but cursed quite a few times while she had a side conversation with a co-​worker. Trust me, the bad reviews are VERY accurate. Save yourself the trip and go to Apple where there are more pleasant people willing to help you.

Everytime i walk in best buy i here another lie i have come in 6 time to buy prepaid phones.
I payed extra to get the protection plan and was informed that i was covered under all situations.
But when i came in the lady insured the wrong phone.
So i wasnt covered. The lady at the phone area crissy had a nice time giving some man her info and did even see me sitting for 15 mins. The manager whos name is miller took his time over riding info which had me sitting for hours. even though i had the protection plan to get a phone i still had to pay 40 dollars. And i had insurance. I hate best buy

The absolute worst best buy I have ever been to! The sales representatives were walking around, playing with each other, on their phones, just getting paid to do absolutely nothing. I waited for half an hour to buy an iPhone 6s plus because Sprint didn’t have it in stock so I was forced to come here. Long story short, the representative didn’t want to help me. She was very rude from the time I approached her so I left the store without my iPhone 6s. I will tell everyone I know to stay away from this best buy until they offer their staff a few classes in customer service !!!

Claudia from customer service knows the system well and will advocate for you. She also offers the best protection plans for your budget and goals. Very positive experience.

«Does ANYBODY work here!!!»
I came here buy a pair of wireless headphones for a TV. With all of the space at this location has, there does not seem to be any Bestbuy employees on the floor. This absence was quite annoying because I was looking for a specific item. Yet it has 80 million (ok, a bit of an exaggeration) sales reps for phones and beats by Dre merchandise who can’t help you with anything else. Of course I bought the wrong headphones and now I have to go back to the dumb store to return the item. Perhaps, I will return them to the UES location.
Only come to this location if you do not have any questions about the products or need assistance with anything.
The only nice thing that I can say is that it is very spacious (probably because there aren’t any workers) and clean.

Not sure why this store has such low stars and ratings, I was very satisfied with great knowledgable and helpful staff. It’s very difficult to find great service in stores like this these days, so when I find it, I have to say something. Two people here today were great.

Excellent customer service @ the Mobil phone section.
They went all the way to solve issues.

I went there a few days ago to change the bios batery of my notebook –before this I asked in the best buy of union square and they told me that the price of this was 50 $- and here they told me that it was 80! and gave me no explanation for the diference of course in a bad manner.
I have had really bad experiences with best buy employees in general with reaaaaally rare exeptions.
i wouldn’t recomend any best buy store.

I hate to write bad reviews, but this one is well deserved. Avoid this location at all costs. I understand that it’s New York and stores get busy but, this store is just slacking.
First, you walk in and you have two options, upstairs or down stairs. Downstairs houses the TV’s computers etc, while the upstairs has the returns and phones. It doesn’t matter which way you choose though because the customer service is miserable. It will take you forever to find anyone willing to help you. They have workers everywhere but you have to beg to get anyones attention.
Second, I really needed a TV when I first moved to New York. I went here, as it’s the only place next to me. I ended up buying a $ 800 Samsung TV. It took about an hour longer than it needed (see above). Second, when I got home and plugged it in, it was broken. I had to cab it back down to the store and exchange it. They didn’t have another one! I then had to walk down 10 blocks to the next store in Union Square.
So that was my experience with this store. I now avoid Best Buys at all cost. They should work on getting this fixed ASAP.

I was surprised how bad can the costumer service of a big store be.
Bought a humidifier that quit working after 3 weeks last winter. It had no damage or anything, it just died.
The representative refused to exchange it with a working one, let alone to give me a refund for the purchase, because more then 15 days have passed! The manager repeated the same thing exactly. I was floored!
She said I should have expected normal wear and tear after 2 weeks, as «this happens sometimes», and there is nothing they can do.
That is a good business plan — to sell bad products and screw your costumers…
I should have gone to Bad Bath and Beyond down the street to begin with — I had no issues with similar problem of a malfunctioning vacuum.
$ 45 down the drain.

They had nothing I was looking for in stock. When I asked the group of 8 employees standing around doing nothing, they looked at me as though I was hugely inconveniencing them and proceeded to send me to another worker for what I needed.
One product I was interested in was the fitbit charge HR, which they didn’t have but they also didn’t even have a wristband so I can try on for size.
All and all for a place to go to spend a lot of money I would say the service is terrible. Order online.

This place is simply not worth going to. Whatever you’re looking to buy here, you might as well order it online, or go to the direct retailer.
The selection in my point of view was less than average. I went to buy a wireless computer mouse specifically and they only carry one brand, logitech. Meanwhile there’s like a million other brands they could sell.
Can someone help me please? The associates were all busy with someone else and I walked around the store searching for the computer mice. That being said, the store layout sucks. I think I walked the whole store before finding the simple computer accessory I was looking for. Thee aren’t many signs to point you where you need to go.
Overall Ill never go back unless it is to buy something really simple that I know they have to carry in the store, like a usb cable or something.

Can someone help me? Anybody? Anyone? Bueller? Beuller?
OK — I’ll admit is was not as bad as many here are saying. Other than the lack of customer service on the floor and the escalators being broken my shopping experience was not too life threateneing.
It’s pretty clean, bright, and organized with decent signage to locate product categories. I needed a new wireless router for my apartment and easily found shelves full of them in the computer accessories area. Problem was I had to wait awhile for anyone to come by and help with a few questions. Once I got the attention of a staff member he was very polite and knowledgeable. Offered good advice and I got the product I needed.
Before I headed here I actually looked it up on the website, compared products, and read the reviews so I knew what I wanted anyway. I just wanted to see what the staff would say in the store. They did pretty well so this one gets a passing grade by me.

In the world of insults in Black Friday Best Buy takes the cake. We were about 20^th in line on Thanksgiving Day to get a tv they had advertised in their Black Friday sale. An hour after they originally said they would come out to distribute tickets for the tv they came out and handed out 10 tickets!!! It was insulting that all these people had lined up on Thanksgiving Day in hopes of a tv and they can’t even have an amount to satisfy more than 10 customers. Unbelievable!

Odd that NYC’s flagship location lacks in the area of display items.
Stopped by to try out various two-​in-​one laptops strongly recommended by my sis in her California exploration. Was surprised to discover that not only was the computer not displayed, there were certainly empty slots in the Lenovo/​Dell showcase that nobody seemed in any hurry to fill.
Perhaps by design, cell signal/​WiFi struggles in the basement, preventing the necessary showrooming (given the lack of merchandise on hand).