CrownedByMonet

This review is not about the salon however it’s about the hair that Ms. Monet sells and my request to get a refund for hair that I purchased.
I Hello,
I made a purchase of the Brazilian Glam Closure
I had the Brazilian Glam installed; I follow the the maintenance instructions as you recommend on the caring for the hair, however the hair continued to shed. It has come to the point where the hair has shed so much there are patches all over in the closure. The amount of hair shedding is overwhelming astounding.
I am aware of your no return policy however due to the amount of shedding on the closure i would like to know how to get a new closure sent to me.
Please contact me so that I will be able to provide photo of of the closure, once viewed I feel you will agree this is not the type of product you want to sell and have your customers wearing.
Regards,

This was my first appointment and first time In this salon. Let me start with I love my hair… I purchase the Crown by Monet closure it laid flat and came already lightly bleached. Her braider at the salon was soooo nice and professional. She made sure everything was sanitized after each client. She made the best mimosa :) Tiarra was on time and quick. She made sure I left with my hair LAID… This was the best salon experience I’ve ever had. I’d highly recommend her to anyone that would like to try a closure for the first time.

I have read all of the reviews and I did not have the same experience as some of the other Unilocalers. I had an appointment for 7 a.m. and received a text from Tiarra letting me know she would be 10 minutes late (which I appreciated). She did arrive and was very apologetic. When I arrived I was seated right away and her assistant Chloe started braiding my hair right away. Throughout the whole process she was very delicate with braiding my hair which I appreciated. Once finished, Tiarra started on my hair immediately and she was very nice and respectful and kept asking if I was okay. She was super quick with my sew in. I have never had anyone do a sewin that quick. I loved how she took her time with shaping the hair to my face. I will indeed return to her as a client.

I am finally working up the nerve to review my weave installation with a closure that I had installed right before my vacation.
I booked an appt with Tiarra because she was a popular hair guru on Youtube. I must say at the time I didnt inquire about any hair licenses or certificates that she might have had. I am fully natural with thick hair that falls above my bra strap. At the time I honestly knew nothing about closures but it seemed like the perfect, stress free hairstyle for my Caribbean getaway. I provided my own hair and closure which I dyed at home before my appt.
Cons:
–Communicating with Tiarra after you make a deposit for your appt is almost impossible. (no calls or texts about what to bring or what the stylist already has in her possession is sent out)
–I asked for a net to be used and she instantly became irritated. Then began to go on a long rant how «black women have the misconception that a net actually protects their hair»
–her assistant braider kept asking me why i wanted a weave «your hair is long. you dont need weave.» She was too busy talking she wasnt paying attention to the tension she was placing on my head
–Tiarra seemed like wanted to just get the appt over with. With several other appts after me, I just felt like my whole appt was rushed
–the most annoying part of the experience: her constant bragging about her lifetsyle. (we get it. you are young and accomplished. but have some humility while doing a clients hair and talk about your personal life when my appt is over.
–the actual weave was so tight. i removed it immediately after I arrived from my vacation. Only to see that the left side of my edges had thinned drastically!!! $ 275 + plus $ 10 tip down the drain
–Pros
–the weave last throughout my vacation. that is it!
The health of my REAL hair is way more important than any «hair hat.» I was using the weave as a protective style for my vacation but it ended up doing more harm and I had to baby the damaged area for about two months every single day for the hair to grow back. The installation was not cheap and I expected a lil more professionalism. But I am partly to blame for jumping on the wave of unlicensed Youtube stylists. Wont be booking with this stylist again. Lesson learned!

I had thee WORST experience with Ms. Tiarramonet. She was Unprofessional, had the audacity to order and eat take out In the middle of doing my hair, and had a nasty attitude when I made a suggestion or asked any questions. She became extremely frustrated when I asked her to use a net I purchased for protection. She went on and on about «black people» and their stereotypes about weave installations. After I asked about the net, her attitude changed completely. She was very rough and sucked her teeth every other minute. For a client that was paying 675 for hair and installation, there’s should be some level of respect!
So as mentioned, I purchased the crowned collection hair. Her «assistant» brought 3 bundles of hair from the back of no where, that were unpackaged, and unlabeled. Therefore, I didn’t know if it was the correct length or type of hair I paid so much for. The hair was brown! I would expect a stylist to inform her clients that it is best to dye the hair black before installations. Being that you don’t get your purchased hair until the day of the installation, you are forced to pay extra to be colored (A lot extra) or deal with wearing brown hair when yours is black. Also, the request must be done in advanced, so that wasn’t an option for me.
Results: the closure and hair looked horrible. She installed it, and asked if I wanted to leave it as is. Like women, I paid you 6 hundred plus dollars, why would I leave this shop looking like medusa???
She commenced to «layering» it when I didn’t ask her to. When I told her I didn’t want it layered, she insisted that it was the best thing to do. She cut sooooo much of the hair in awkward spots, it looked terrible. It was even difficult for my friend to reinstall it. When I left the closure was clearly lifted. It wasn’t as «flat» as she said it would be. My hair looked terrible the entire trip, and I had to explain why I paid so much for a shabby dog hair style.
I kept that installation in for 5 days. Yes, only five days. By the fifth day, I had to wear a hat as the hair was so lifted it looked like a toupee. (No I did not submerge my hair in any water) it lifted on its own.
I’m sorry I waisted my time, money, and energy on this stylist. Your are paying for the «YouTube brand» she’s created.
I respect her a an African American women making money, however, she should take more time learning to please her clients. Here’s a tip Ms. T, you should have a place where you have your lunch. It is unprofessional to eat a order of food in front of your clients. Also put that dog away. All people don’t like being around animals. I don’t care how cute you think he is.

I am very very very very disappointed in my experience of even TRYING to get my hair done at CrownedByMonet. I have been calling for MONTHS and got a hold of the infamous «assistant» once. She told me to send an email. I sent SEVERAL and no replies. I stopped trying after 4 months — no hair is worth this much stress.
I am sure if you ever get a hold of her she would be great. Good luck!

In price comparing today, I happen to come across this page and the reviews. I personally have gone to Tiarra for an install at the end of 2013 and am appaled at some of the bad reviews I have read so far.
I have to say that she and her assistant were two of the friendliest people I ever met. They were very mindful to include the clients in their chair in conversation to make them feel comfortable and served mimosas during the session.
I happened to use «store hair» during my session and was under the impression that it would be frowned upon, but no no Tiarra treated it like any other hair and my hair came out laid for the gawds! Anyone who saw me after I was done loved my hair and so did i. Her assistant has magical hands and did the most painless braids in my hair I have ever experienced.
I am not sure what happened to the others who «claim» to have experienced bad service but you have to remember there is only one stylist with one pair of hands who cant answer and tend to so many client at once, after all she is human too.
I will say that the prices have gone up with Tiarra’s ascension into more of the spotlight. Hopefully, I can afford to come back one day!

I recently went to Tiarra for a closure. She did an amazing job but it was not worth every penny. I was a little hesitant to go to her at first after reading some of the reviews on here, but I didn’t experience any of the negative things people experienced with her during my appointment. Her and her assistant were polite. She answered any questions I had and she finished my hair in a timely manner despite my personal preferences. I recommend you try Tiarra for yourself. I’ve learned that your experience may not be what others experience. The cons I would say is that the explanation of the styles and prices are confusing and could be spelled out better. Also, if something happens to your wig she doesn’t work with you to fix it, instead you have to buy a whole new one. Hope this helps!

I would never go to Crowned By Monet again! She and her assistant are totally unprofessional and rude. I made a last minute appointment for my mother which she agreed to take. Then on the day of her appointment, Tiarra and her «assistant» Lavanda turned her away. They wouldn’t even let her get to the door. Lavanda met her at the elevator like she was a common criminal and told her that your daughter never paid the deposit. First off, I had just seen them 2 days before that and I asked whether or not I should pay for my mom then and they responded that I could just pay on that day. So I was quite surprised that she turned her away. I called her and no one picked up. When I finally spoke to Lavanda she was rude. She claimed she was too busy working on another client. She asked me to send proof that the appointment was confirmed. So I sent her a copy of the email between us showing that I did respond to every question and the email I got stating that her appointment was confirmed. When I spoke to her again, she claimed she didn’t get it. Then I emailed it and she didn’t even comment on the proof I sent her. Her only response was that she said she sent me another email stating that I had to pay a deposit which I never received.
She refused to apologize for the inconvenience she caused to my mother who took the day off just to do her hair. She stated that «we were both» in the wrong and that she would call me back to reschedule. I asked to speak with Tiarra thinking that Tiarra would be more reasonable. However, she was just as rude as Lavanda. She claimed she was looking at the email that was sent to me which she says I never responded to. I told her that I never got the email. The email I did get said that my mother’s appointment was confirmed. She said that their policy requires a deposit which I already asked her about 2 days prior at my own appointment with her. Before I left my appointment I asked her if I should pay for my mother’s hair at that time and she said no. She even asked me when my mother’s appointment was and acted like everything was cool. If there was an issue with that appointment she had the opportunity to tell me at that time.
After they rudely turned my mother away, all her responses were centered on my having the fault. She said she didn’t take cash only credit. But I had both cash and a credit card. She stated that because I didn’t confirm my appointment and did not pay a deposit, she booked another appointment during my mother’s appointment time. I believe she did this because most likely the client she booked in my mother’s place was paying for Tiarra’s hair and installation. My mother had her own hair and was just paying for installation.
To summarize, Tiarra is a tax evading, money grubbing, self-​proclaimed youtube queen who treats her clients like cattle. She behaves as if the customers are providing her with a service instead of the other way around. She treated us like we were replaceable and not important. Do not give this ingrate and her lackey your hard earned money. She is the replaceable one and she is certainly not the only game in town.

I think that it is interesting that positive reviews were recently posted all around the same time and all have similar writing style and tone echoing the sentiment that Lavanda is a great assistant, prompt e-​mail responses etc. I could not find a review on Tiarra’s «business» to save my life about a year ago so I find it quite interesting all these great reviews have popped up which I’m sure are in leu of the negative yet very accurate & similar reviews I’ve experienced. Another Unilocaler implies that this «business» is attentive… This couldn’t be further from the truth. Lavanda is terrible and actually quite unprofessional. The jig is up & personally I think these positive reviews are fake!!! Tiarra & her staff are obviously trying to do damage control but the fact still remains this «business» lacks customer service & are unprofessional in their interactions. Tiarra and her assistant Lavanda could certainly benefit from some sort of business guidance. It is a bit unbelievable what I went through just to get a response from Tiarra or any of her staff. My personal experience with this «business» was absolutely horrific. The process of booking and paying is quite cumbersome and does not flow well at all especially with the lack of communication and responses you get. I did not feel valued as a customer, hell not even as a person. Trust me when I say… CrownedbyMonet is NOT where you want to get your hair done based off of customer service. It is not worth your time nor effort to try and book with this «business». There are much better stylists who are much more accommodating & just as if not more skilled in the NYC area.

I have always been terrified of the entire notion of getting a weave. Not only did I take the plunge and do the weave, I went with a full closure. First off, let me assure you that no matter how many questions you have, they are sure to answer. I wrestled for TWO months, and countless of emails. I do not exaggerate when I say I must have written at least 6 emails full of questions. And she answered every single one. I made my appointment, the invoice was sent promptly. To make it even better, they send you a reminder the day before your appointment.
When I walked in, both Lavanda and Tiarra were incredibly nice (at 8:30 am lol).
I have a very sensitive scalp («tender headed») and I barely felt Lavanda braiding my hair. She takes her time braiding and is meticulous. Tiarra is a consummate perfectionist. She also explains what she is doing and why with every step. After she is done, she makes sure that you understand how to take care and maintain your hair.
The end result is that my hair is absolutely fabulous. I made a new appointment right on the spot. The weave truly looks… real. I can’t wait to see how it stands up to my lifestyle. I will update you in 4 weeks :-)
As for now– I would recommend Crowned by Monet 10 times over.

I don’t normally feel so inclined to write reviews… in fact this is my first review I’ve ever written. But the DISGUSTING customer service I received by Tiarra and Lavanda at Crowned By Monet was seriously upsetting I felt I should share my experience.
Firstly I found out about Tiarra through YouTube. I loved her tutorials on closures, installs, wigs etc. and I was super excited to find out that she was located in the NYC area and that she took on clients.
I booked an appointment to get a Basic Sew-​In with a closure and this being my first time in a long time doing a full weave with a closure…(which I’ve never done) I had several questions regarding hair, pricing, etc. I’m a «Natural» so I wanted to purchase my own hair (a yaki texture… not as silky) but that was all pending Tiarra and her team getting back to me and answering my questions.
I emailed the company (Tiarra) with all of my questions to the email address that was on my confirmation, which was
. My email went UNANSWERED for an entire week. During this time I did called the number provided several times in which there wasn’t any answer. I finally got a hold of Lavanda in which she assured me that my email would be answered and again it never was. Finally after another 10 calls I was able to speak with Lavanda again she mentioned that
was not a working email and that I needed to send my questions/​inquiries to
which was NEVER posted anywhere on my confirmation email.
As a result of Crowned By Monet… this so called «Business» providing the incorrect email address and my initial email going unanswered for a week I postponed purchasing my own hair, as I was waiting on a reply from them. When I finally got a response and found out how much she charged for hair I decided I wanted to purchase my own hair but because I had waited so long my hair was on back order and would not be delivered in time for my appointment, which at this point was a week away.
I sent an email to Tiarra this time to the «correct» address stating that and asking them if they I could either (A) move my appointment to the following week to ensure I had my hair or (B) If she could price match the hair she provided to the hair I would have purchased which would only be a $ 60 dollar difference.
They flat out said «NO»… No meeting me in the middle at all and no sign of them trying to be accommodating to me especially since it was their fuck up.
So after all of that I still decided to go through with my appointment and reached out to Lavanda in which I asked her what were the next steps I needed to take to put a deposit down. She then quoted me a different price (which was more money) then what was listed in one of our email exchanges… WTF!!!
I then responded with the least they could do was honor the price they originally quoted… to which they replied…“Unfortunately, we are unable to accommodate you at this time. We wish you the best of luck with finding another stylist. Have a great day!”… Absolutely disgusting! Needless to say I did not get my hair done there and I’m absolutely happy that I didn’t.
I have never had to deal with soooooo much unprofessionalism. The customer service, or lack there of, at Crowned By Monet is unprofessional, ridiculous and disgusting and that is a DIRECT reflection of the business owner… For someone who prides herself on being a «boss» and a «business woman» she really needs to get her stuff together because «Crowned By Monet» is NOT a business.
The whole process was extremely frustrating, unprofessional and a waste of time. It’s not worth it. As a client I deserve to get treated with respect. I don’t wish this experience on anyone…
Please also scroll to the bottom of the page and look for «1 other review that is not currently recommended» this reviewer had basically the same sentiments as me! Not sure why it’s not prominently listed though.