Cosmetic Dentistry

This was the worst experience even before I got to the place! I had to reschedule my appointment twice which I did with advance notice. The day of my rescheduled appointment I called to confirm that my initial consultation was at 4:30PM. I was informed that she did not see me on the schedule and that I was on a waitlist because I had rescheduled my other appointments. I asked if someone was going to call and tell me this information and she stated no. She said that if I wanted to I could come in at 5PM and see if I might be able to see the dentist. The front desk person was completely rude and would not let me speak, when I requested to say something she stated that they would not being seeing me and hung up on me. The worst of the worst as far as front desk operations

Terrible experience. Cleaning was scheduled for 12:30, I waited until 1:05 pm and was still not seen… I ended up having to leave because the receptionist told me it would be at least another 15 min but she doesn’t know.
The office is dirty, smelly. I walked out to find one of the hygienists smoking a cigarette on the corner, yet they were too busy to take me.

NOTE: I’ve never even seen any of these dentists.
I called to make an appointment with «Cosmetic Dentistry of New York» (original name BTW) since they accepted my new insurance and I was told the first available appointment was ONE MONTH away. I explained that I had a cracked tooth that was hurting me and was told that this was the soonest they could possibly squeeze me in. Gee, thanks.
So a week before my appointment the receptionist notified me that my dentist had an «emergency» the following week, and I would have to reschedule for the end of the next week, which turned into another 2 week wait. Hmm, I didn’t understand how you can have an emergency a week in advance, yet I did reschedule since I already had been waiting a month for this appointment which was completely ridiculous since this dentist has zero reviews and isn’t even profiled on the Cosmetic Dentistry website.
Finally, six weeks after my initial request for an appointment, and the night before my first visit, I get another call informing me of another «emergency» and telling me that I need to reschedule yet again!
No way! This place was a waste of time and completely overbooked. And they have way too many «emergencies.»