Gramercy Smiles Dental

I followed my Dentist (Dr. Sonya Krasilnikov) to Gramercy Smiles about two years ago. The office itself is very nice, bright and has a friendly atmosphere. Office staff is knowledgable and cordial. Dr. Sonya definitely has the magic touch when it comes to making her patients feel comfortable in the chair. She took her time to explain the procedures which put me (dentist phobic) at ease. I am petrified of needles and the drill, yet Dr. Sonya’s gentle touch and patience makes it ok. Also, they give you sunglasses to block out the light, I pop my headphones in and it is always a good experience (I guess as good as a visit to the dentist could be).

Your office’s response to my previous review is not professional.
I advise that you amend your response as it is unethical and it is a HIPAA violation to publicly discuss a patient’s medical records.
If your intention was to change my mind, it would have been better to take this discussion offline, rather than defensively argue point for point on a public forum.
Instead you decided to attack a clearly beloved dentist (your professional colleague) and discuss the specifics of my personal medical record, including details of my dental X-​rays. On a public forum.
A patient’s medical record is not discussed on a public forum. This is unethical. It is a HIPAA violation. It is against patient-​doctor confidentiality.
This is not indicative of an office that exercises medical professionalism or basic empathy or cares to listen to their patients.
I wish your office the best.

I chipped my wisdom tooth one early morning and I was desperate to find a dentist close to me. The minute I entered Gramercy Smiles I knew this was an excellent establishment. Something about the vibe, it was just extremely positive. Perhaps it was the very attentive girls who immediately acknowledged me when I entered their office, maybe it was how clean everything was or maybe a combination of everything working in beautiful unison. I, like others, have had my share of terrible experiences and I was absolutely terrified of what came next. They did an amazing job of calming me and assuring the anxiety/​pain issues would be addressed. I’ve heard all this before which is why I have trust issues but after my experience with Gramercy Smiles I have learned to trust again.
The Doctors were warm and patient. Everyone was really really REALLY friendly, almost like this place was something out of a Romantic Comedy. I expected someone to propose to someone else in the middle of my procedure and… I ‘d be ok with that. Billing was never an issue, I knew going in it would cost me and I was prepared for that. In fact I preferred the extra cost since I considered this luxury service and frankly I’d rather pay more for top service than go into some butcher shop and get butchered by a butcher.
I can’t remember the Doctors name who worked on me but he was amazing, totally listened when I said I had pain and adjusted the drugs accordingly, the dude even gave me his personal cell phone if there were any problems. Service like that is just… beyond anything I’ve ever experienced. I will go back to get some other work done, these guys are the best of the best of the best. Thank you Gramercy Smiles.

I love this place. Everyone is very friendly and the staff is super, super helpful (especially when it comes to insurance issues). The office is clean and modern and they give great goodie bags, too!

So I got a new job in October and needed to go for my bi-​annual cleaning. I chose Gramercy Smiles for three reasons:
1) They accept my insurance (Delta Dental)
2) They’re close to my office
3) I see their office from the gym across the street every time I’m there
Anyway, I made an appointment on Zoc Doc, but since it was for a cleaning, I met with a hygienist instead. She was very nice, and it was actually the most thorough cleaning I’ve ever had. I’ll spare you the details, but my teeth came out feeling sparkly clean.
Everything is modern and they seem to really care about their patients. They have computers with your records in every room, on which they can also show your X-​rays. They provide you with sunglasses so you’re not blinded by the dentist light. They give you a nice care pack when you leave. The receptionists know you by name. They have coffee and Chewy bars in the lobby free for the taking.
It was so good, I had to go back the next week. Actually, I needed to get a filling replaced and to get a mold for a mouthguard. Again, it was painless in all ways (not just because of the local anesthesia). Walk in, wait 5 minutes, and go in to see the dentist. Super efficient.
Came back again to pick up my mouthguard. Quick in and out.
I have no frame of reference for their service prices, but it seemed more expensive than the dentists I’ve been to in the past. But definitely ask them what your insurance covers and they’ll be happy to look it up for you. Then you can decide if you want to proceed.

LOVEEEEEEEEEEEE!!! I have seen two of the dentists and BOTH are incredible. I had to have a couple cavities taken care of and the process was fast and painless (of course there was some discomfort). All members of the staff are pleasant and friendly. The facilities are clean, modern and up to date.

My dentist is awesome. I followed her from another practice because I have no stress with her working on me, and I can say her work is excellent. She is a real perfectionist.
Costs can get out of hand depending on procedure, but I think that is probably anywhere and you should probably get an estimate or check with insurance first for a big job.
I had a root canal and a crown and I did have to pay out of pocket, but I knew that was more because of my health plan than the doc office.

Let me preface this by saying I dread going to the dentist. However, my first appointment at Gramercy Smiles this morning was as wonderful an experience as going to the dentist can be. Everyone is SO friendly, and I felt at ease throughout the entire process. The front desk called my insurance before I even came in to make sure everything was covered. Both my hygienist and doctor were super nice and they were gentle, which I appreciate since I’m terrified even of routine cleanings. I’m definitely making this my permanent dentist.

Gramercy Smiles is fantastic. So much so that during my root canal this afternoon, I was thinking of what to write on Unilocal.Oh did I mention, I actually nodded off during the procedure. Yes, Dr. Mats is that good. No to mention that the Novocain injections were a breeze. Seriously, I loathe going the dentist but this place makes it bearable. Dr. Mats is warm, down-​to-​earth and listens to your concerns. Every member of the Gramercy Smiles team has been professional and made me feel at ease. Additionally, Shirley, the Office Manager, is always on top of her game. She is a wonderful patient advocate and representative of the company.
Top notch!

Went for my first appt yesterday — a check up and cleaning. Was a good experience overall. Appt started on time, I loved the hygenist, the dentist actually met with me for like 30 minutes, answered all of my questions and concerns. The front desk staff is also super helpful — they called my insurance before I came in to ensure I wouldn’t be charged at all. Overall, a great dentist experience.

I’m a former patient of Gramercy Smiles (2011 – 2012) primarily because I never could get straight answers on their billing policies. My main issues are with their billing practices, and not the actual work. I strongly urge patients to find out charges in advance; don’t wait until your appointment begins, or you could be in for a very unpleasant surprise.
I had insurance, and despite this, I ended up with an $ 800 tab to pay out of pocket over the course of one calendar year. Even cleanings cost me extra over what my insurance covered because they blew through my allotted annual coverage. This wasn’t deductibles, it was charges that came in higher than my insurance authorized.
I also felt pressured to replace my old mercury fillings. Don’t get me wrong; I’m glad I got them fixed. But that said, it should have been brought to my attention that the charges were going to go over my annual limit (before I’d even had my second cleaning); they should have explained this to me before I had the work done and I could have done two one year, and two the following. I realize it’s somewhat up in the air when you go to a private company, but it was a very nasty shock.
Lastly, I was flummoxed when Gramercy Smiles would not give me my x-​ray files when I switched to another practice. I went by to pick them up, and they refused to give the original digital files, (even though I’m certain they’re required to if a patience requests them), but would only give me useless print-​out copies that my new dentist couldn’t use; luckily the place I switched to had such rocking customer service, they took x-​rays free of charge on my first visit.
Update: After being reached out to by phone by Gramercy Smiles after posting this review, I want to make it clear that I do not take giving one-​star reviews lightly (out of over 250, I’ve only given 20 1-​star reviews). I pushed for more answers at the time, but ultimately didn’t get what I needed from them, so I moved on to another practice.
Update #2: As for why I posted this review a couple years after the fact; I have received incessant phone calls reminding me to schedule a cleaning every six months since leaving Gramercy Smiles. That they did not remove me from their list like I requested on multiple occasions is actually what reminded me I never left them a review. Since posting it, I have been phoned by Alla, and I had a message sent to me twice from Dr. Matis. As for character, I can only ask whether a person who rates their own business 5 stars, not once, but three times (see hidden reviews) has the right to judge anyone else.

I feel like a masochist, rating my wisdom teeth extraction five stars, but the overall experience was really as pleasant as possible. Certainly better than expected.
Dr. Linsky is an excellent oral surgeon.
If you have extra teeth and are in NYC, I highly recommend him.
(+) He is very patient with absurd questions such as:
«Are you really going to put that shoehorn in my mouth?»
«Local anesthesia – so I will be awake to hear all the crunchy noises?» (There will be no crunching involved)
«What is the meltaway suture thread made of?» (He told me but I have no idea)
«How long will it take for the stitches to dissolve?» (About 7 days)
«My heartrate feels… funny…» (That’s normal with the anesthetic)
«What are the benefits v. risks of leaving vs. extracting my bottom teeth, are they too close to the nerve?»
(+) Very reassuring and non-​creepy. Great bedside manner, unlike some healthcare providers who seem more interested in getting in bed with you than staying bedside.
(+) He lets you know what to expect every step of the procedure.
(+) The topical anesthetic tasted like piña colada. Starting the weekend early, alright!
(-) The local anesthetic was less tasty.
(-) The gauze makes it feel like I have tampons in my mouth. Ending my weekend before it starts. Cry.
(+) They provided all the aftercare info and supplies (like painkillers, instructions, gauze, instant ice pack) in a handy kit.
(+) The entire consultation + procedure (bony extraction for two completely impacted wisdom teeth) was done in under an hour.
Regarding the rest of the practice:
(+) the waiting room has complimentary freshly brewed Peet’s Coffee
(+) good clean magazine selection, and hand sanitizer if you feel like it’s not clean enough
(+) they are on ZocDoc and easy to book
(-) I filled out intake information online, then had to do it all again on paper when I arrived
(+) staff is very communicative, friendly, and efficient.
(+) staff contacts you by phone, text, and email.
(+) very thorough and informative (and quick!) about insurance coverage – they made all the calls and gave me numbers before I agreed to go ahead with the procedure so that there were no billing surprises
Really, the best customer service, most comprehensive dental care suite, and most nicely furnished office. Of the four different dental practices I’ve been to in NYC. This one’s a winner. Will be back for more pain.

So far I am quite impressed with Gramercy Smiles. I have only been twice, once for a cleaning, and now for a crown. I am giving them 4 stars for now, just because I don’t have a lot of experience with them yet.
The office is very clean, pleasant and up-​to-​date. I saw Dr. Koster, who is very nice and very thorough. She explains everything before and during the procedure, so that there will be no surprises. I recently moved to NYC, and was somewhat nervous about changing dentists after many years, but I feel complete trust in her.
The office called me several times before the procedure to let me know how the insurance worked, so there were no surprises with that either.

I don’t have enough good things to say about my first visit to Gramercy Smiles last week. This team is top notch.
From the girls at the front desk who checked me in and were very friendly and helpful answering questions I had on the new patient paperwork I was asked to complete to the great hygienist, Yelena, who did my cleaning (which was not nearly as painful as previous cleanings I’ve had) and took my X-​rays to the brief consult I had with Dr. Adrianne Koster, my experience was top notch. Dr. Koster was friendly, professional and had a great bedside manner.
I was also very impressed with the cleanliness of their offices which were also very modern (didn’t feel at all like a ‘traditional’ dentist offices and there was no crappy elevator music playing throughout which I usually dread at dentist offices).
Their technology was also very hi-​tech, something that I actually look for in the doctors I deal with. My X-​rays were all done digitally which the Dr. mentioned was great for patients because it exposes them to much less actual radiation than traditional x-​rays. Plus, I could see each X-​ray taken literally seconds after the camera snapped.
There was a question about whether something discussed was covered by my insurance and after just a few minutes, one of the front desk staff showed up with answers. I was in and out of their in less than 40 minutes start to finish and will absolutely be back. If you’re looking for a good dentist in the Gramercy area, I’d definitely recommend checking out Gramercy Smiles.

This is by far the best dental experience I’ve ever had. Thorough cleanings. If your insurance doesn’t cover a procedure, they explain the situation and recommend options to make it cost less. They show you your x-​rays as they are taken, and describe in English what you are looking at and what they’re going to do. Zero — minimal waiting. Clean, professional environment. Helpful and responsive front desk. Tea, coffee and granola bars in the waiting room. And I’m pretty sure it’s all women working there. They’re all very human and kind. They even respond to emails! Plus the goody-​bags are great.

Fantastic customer service, and I’m not even a patient.
I called to schedule an appointment at Gramercy Smiles, but wasn’t sure what my insurance would cover. Ina answered the phone and handled everything, including calling my insurance provider for me. Unfortunately my insurance is out of network, but Ina still called and explained to me exactly what to do in order to find myself another in-​network dentist.
Seriously wish I had this level of service and help everywhere, it was incredibly above and beyond.

Besides a slight billing/​insurance confusion, which was resolved very quickly and professionally on their end, I will definitely go back to Gramercy Smiles. It is clear they are committed to customer service, friendly demeanor and great dentistry.
I went for a regular dental cleaning/​check-​up earlier this year after finding them on ZocDoc, and had a great experience. The ladies at the front desk are extremely kind and professional, and I felt very welcome.
I was called to the back room less than 10 minutes after I arrived, and was greeted by a very nice hygienist. She did a good cleaning, although not as thorough as I have had before, and then lead me through the x-​ray and bite-​wing process.
When the dentist came in she immediately found a teeny tiny cavity on the inside of a tooth, explained where and how to see it, the process for getting it fixed, etc. Great bedside manner, and very helpful. She wasn’t pushy at all, but I immediately scheduled a visit for two days later to have it fixed.
I had never had a cavity before, so when I went in to get it filled I was a little nervous. However, the dentist and her assistant were very patient answering my hundreds of questions, and took the time to show me all the tools, what they were going to do, etc. Even during the procedure the dentist stopped to show me the progress and what she was doing. She always made sure I was comfortable and constantly checked to see if I was okay.
The only minor issue I had with this office had to do with billing — I was NOT overcharged, but how the bill was submitted to my insurance was very confusing and it looked like my insurance was charging me about $ 1,000 for something I didn’t ask for (the x-​ray and bite-​wings). When I called the office to complain and figure out what was going on, the front desk was very polite and calm. They ensured that they would take a closer look at the situation and call me back.
After a couple minutes they called me back and explained what had happened; that I was not being charged, but rather the insurance was just showing what Gramercy Smiles had submitted to them to cover. I’ve never seen insurance billing done like this, but there’s always a first time for everything!
Overall, great place!

As Good As Any
Always little to no wait. Dr. Mats is very skilled with a needle. So much so, my son doesn’t even realize he’s had them. This review site should be so good. Now they will filter me because I said that. Anyway, I recommend Dr. Mats. My only criticism is, and I imagine this to be true with most dentists (read businesses), they are very much on point about revenue-​driving. Replacement fillings, fluoride sealing, etc.

Came on a friend’s very high recommendation for Dr. Kosta… and was seen by Elena the hygienist and Dr. Mats instead. Lucky me! Elena was patient, gentle, friendly, and informative. She lectured me minimally on flossing and was thorough on the cleaning without incurring a ton of pain. Then Dr. Mats came in and reviewed my x-​rays with me through each slide noting where appropriate areas of concern. She then checked Elena’s work and removed a pesky spot of tartar way in the back. Now I know their website includes profiles of each dentist and speaks broadly about personalization of their visits and such, but GS really gives it because I felt it. Can’t wait to go back and have already made the recommendation to several colleagues.

Although I am a relatively new patient at Gramercy Smiles, I came to the practice by following Dr. Adrianne Koster there from her previous practice. I did so because not only is she an incredibly skilled dentist and a caring and compassionate human being, but she also is deeply dedicated to dentistry and to providing the absolute best dental care to all her patients.
The fact that the office is well-​run and that everyone from the receptionist to the insurance specialist to the hygienist is an outstanding professional is a welcome bonus. Needless to say, I have referred numerous friends and colleagues to the practice and everyone has been thrilled with Dr. Koster and the wonderful experience they’ve had at Gramercy Smiles.