Citipups

Horrible place! The workers in here were more concerned with their phones than the puppies. One guy named Marco picked up a Havanese and made the poor puppy scream.

We purchased an English Bulldog from Citipups in April of this year. We have always used pet stores to buy our dogs even though some people say not to. All of our dogs have been great, healthy, well adjusted puppies then dogs that have all lived long happy lives. When we got our puppy (Spencer) home and took him to the Vet for a simple wellness visit it turned out he was sick, very sick. The treatment was very expensive and the ordeal was nerve racking to say the least. The great news is Spencer is a fat and happy 5 month old bulldog today and is as healthy as a horse. The even better news is how Citipups handled this unfortunate situation, They were kind, responsive and very caring through this and yes they paid all the vert bills of which there we many. I wanted to write this review simply because I am in business as well and know and understand how difficult running a business is and keep everyone happy. Citipups had a choice; to do the right thing or not. They stood tall and did the right thing at great expense.
The plan fact is puppies wether from a pet store or breeder are fragile babies and things can happen. Their store is clean, the puppies are well cared for, they monitor how much they are handled but stuff happens beyond anyones control.
I commend Citipups for being a great business to deal with. We live in Massachusetts so we aren’t even close but that didn’t matter when this issue came up. We are seriously considering another bulldog puppy and if we decide to get another one we will do so with the kind folks at Citipups! Thanks we love our SPENCER!

I have nothing but good things to say about this store. We recently added a Shiba Inu to our family from Citipups and she is perfect. As first time dog owners we were unsure of what kind of puppy we wanted and after reading these reviews we were a bit skeptical of this store, but after at least 20 trips into this location I am happy its where we got our pup.
Matt is the #1 reason we bought from this store. He answered all of our questions every time we went in (once a week for 3 months)… He helped us picking out the right breed for what we were looking for and continued to show up puppys and let us play with them until we met our girl. Matt also made it a point to introduce us to 2 separate Shiba Inu owners who bought their puppy from Citipups so we could ask them questions, which was really helpful. I do not think that we would have ended up getting our dog from this store if it was not for Matt and how helpful and informative he was.
I also like this store because they are supportive once you get your dog. They have a 24 hour hotline that you can call if you think something is wrong and they even called to check in on us day 2! We take her to their daycare which is really well priced, esp for West Village. The puppy was expensive, but the service was worth it for us.

I bought my dog here, and it was great, so I trusted them to care for the dog on boarding while I was away from the city. When I took the dog back, I could barely recognize her. The coat was severely matted and her ears were red. On the way home, she vomited twice, and one more time while we were at the vet. The vet found she had developed a ear infection, and told me that her coat was so matted she needed to be shaved. I paid Citipups about $ 600 to take care of the dog, and I had to pay another $ 600 afterwards in vet expenses (visit, injection for the ear problem, etc.) and in grooming. The most frustrating part of all is that all they told me in response was that the dog’s coat was already matted before I took her there, OH REALLY??? And they also said they are not groomers. HOW COME THE DOG WAS SO WELL TAKEN CARE OF WHEN SHE WAS ON SALE THEN? DIFFERENT TREATMENT WHEN ON BOARDING?

Be careful buying a puppy here mine became sick with in the first 2 weeks and the owner refuses to pay for vet bills. Even when it is stated in there contract to do this. Owner will not call me back. Puppy is still sick after 4 weeks and vet bills over $ 600. Very unprofessional.

I recently bought a puppy here, and as a new pet owner, freak out every time he coughs and think there may be something wrong. I’m happy I purchased my puppy here, as their team really cares about the puppies they sell, and are always available to help, whether it be by answering my questions or watching him over night. Recently, I was suppose to bring him on vacation, but I was freaking out about his cold and his shaking, and didn’t know what to do. Tatyana was so nice, and a life saver– she watched him all weekend (at no cost to me) so I wouldn’t have to travel with a potentially sick dog, and made sure to observe any issues and keep me posted so i knew what to tell the vet. They are extremely helpful– especially for new pet owners like me! My little George loves them!

Well, since my last review was deleted I guess I will follow up with another.
My dog attended daycare here and contracted both Kennel Cough and a stomach parasite called Giardia. He never touched the ground, he never smelled another dog, other than at CitiPups. So, we know that it was their organization who got him sick. Now with $ 200+ in vet bills, we are stuck contacting the only office employee, and unfortunately she is the most useless human being I have ever been in contact with.
Yesterday I was informed that my vaccinated dog was placed in the room with the unvaccinated dogs. This is a huge risk for the unvaccinated puppies, and a clear explanation for how my poor dog got sick in the first place. When I called to ask them to move him to the room with the vaccinated dogs so that he would not get the babies sick, they moved him to dark and isolated hallway and kept him in a crate alone all day, looking at the other puppies playing. That is not what I asked, and although I clarified 5+ times on the phone with them what I was asking, they still managed to misunderstand and torture my dog for an entire day. I wish it were as simple as saying that the staff does not speak English, but they do. It’s purely a lack of caring. They just do not care about dogs, and are fine with puppies getting sick and being isolated when it was completely uncalled for.
I am having an impossible time getting information out of them for how to get a refund for my medical bills, and my dog will never be returning.
Unvaccinated puppies should not be trusted here.

Did purchase a dog here, but walked past this store the other day and watched some of the cute puppies playing in the store front. My friends and I remarked about how sad they looked, but then we noticed a wasp flying around in their kennel. One of the dogs actually saw it and started chasing it and trying to actively bite it. I rushed into the store to alert one of the workers, but was brushed off and told that it would fly away and its ok. Not sure how it was going to fly away when there was no other hole or window in the kennel. Also pretty sure that it could very well endanger the pup!
That very action left a pretty bad impression on me. Honestly was thinking of coming back and taking a friend here who has been looking for a pet, but actually, may be better to go to a shelter.

BEWARE! Unpleasant customer service and UNHEALTHY dogs.
Visited Citipups in hope of adopting a new family member. I couldn’t decide on what kind of breed I wanted so I asked for a mini aussie to play with. Unfortunately, the mini aussie had no interest in me so one of the workers took him away. As I was looking for another breed, I saw a teddybear jumping around so I asked to play with that one. The man wouldn’t let me making me feel like I wasn’t there to purchase anything. He asked me questions like
«Are your intentions to buy a dog?»
«An mini aussie and a teddybear are two different types of breed»
«I need to know what you have in mind»
«I cant just keep on taking dogs out for you»
He made me feel super uncomfortable like I was doing something wrong so I opted to not purchase from such a unpleasant place. Other than the service, the dogs are NOT HEALTHY! Walking out, I saw one of the english pitbull eating its own feces which is not normal behavior. This usually only happens when they are deficit in nutrition.

My experience has only been positive at this Citi Pup location. Our lab Barkley was purchased at Citi Pups 15 months ago. He attends daycare a minimum of 5 days per week. Staff is friendly and anticipate customer needs in advance. They also closely monitor his wellness schedule and give friendly reminders when it is time for immunizations etc. Based on my personal experience, I do not hesitate recommending this store /​daycare.

Citipups called us today to refund us the remainder of the cost of our vet bills. They apologized for their poor communication and expressed that they try their best to run an honest and humane business. The gentleman I spoke to was very nice, though his demeanor and candor did not mirror that of our experience with everyone else that works there.
While I appreciated their acknowledgement I wish it hadn’t taken 3 months and a bad Unilocal review to finally be addressed.
I still recommend working through a shelter or breeder first, however I can’t ignore the joy that a new pet brings to a family. We love our dog and she is healthy, very happy, and well behaved — for that alone I feel grateful to them.

Yeah, I don’t understand why my review was removed, but as it was reported to me via a «no-​reply» email, I will repost this because I feel that it is primarily relevant to a consumer experience. I WENT to the store and THIS is what I experienced as a consumer. You can remove this review, but it doesn’t change the fact that the pups are in a very sorry state.
I went recently and the dogs all looked unhappy/​sick – I even saw a puppy eating its own feces – which is NOT normal, healthy dog behavior. Buyers beware – and heed those numerous reviews where previous buyers HAVE picked up a sick dog.
The owners are also extremely unprofessional – I stumbled upon this extremely unprofessional response from the owner on the Google reviews:
«Hello, I think it’s very funny that your profile has no picture or any other information… the only activity in your account is this fake bad review… You are irrelevant! CITIPUPS»
(Edit: Proof – see business owner’s immature response to this review… and others)! Wowza, a real winner ;-)

Don’t get me wrong– the pups were soooooooo cute. Such good breeds and lovely natures. I would have every single one of them if I could.
I did find the shop assistant with not such a lovely nature. Wasn’t helped, greeted or spoken too when I was generally interested in the dogs. When I asked a question I got a blunt answer and no eye contact. No customer service what so ever. I was in the store for a good 15 minutes and I wasn’t anything but a ghost in the store.

This is one of the best pet stores in the city. The dogs are very well taken care of, and they host adoption events at their Chelsea location to help animals in need find their forever home. All of the products they sell are great quality and reasonably priced. Holly, the owner, really cares about the animals and loves to get updates on the two dog’s we got from her. Every time we bring them in, she greats them with a huge hug and yummy snacks.
Citipups also offers some of the most affordable doggie-​day-​care and boarding for dogs, but this service is only available for dogs bought from them (to my knowledge). I personally know 5 different people who have gotten dogs from this location upon my recommendation, and all of them have happy, healthy dogs and experienced the same high level of care and support from Holly and her staff.

I adore my little 4 lb Maltese that I purchased from Citipups. She is perfect. AND, I felt like I saved her. She was born in April of 2012… and, I purchased her in late September. A PERFECT 4 pound Maltese. I was told that people weren’t interested in her because she was shy.
I have no idea what would happen to dogs who sit in a store for almost 6 months. I needed to purchase my little «red light special».
She is gorgeous and healthy. Shouldn’t we be attacking the puppy mills, instead of the stores that give them lives???
The war should begin before these precious babies are born. I don’t believe that the war begins at the store… it begins at the puppy mill… but, there are still precious babies being born and who need loving families.
Attack the puppy mills. Even though I bought a dog from Citipups, I know I saved a dog.

Love my frenchie. Really nice service, attention to detail and very patient and knowledgeable staff. So happy with my new french bulldog. Great daycare too. They also called me a few days later to see how my frenchie was doing. All instructions on how to take care of my baby frenchie were packaged nicely including how many times to feed him and the referral free vet appointment (they were great too). Thank you Citipups.

Had no intention of purchasing a $ 2,000 dog when my friend suggested we stop and look at some cute puppies after brunch. Welp… probably about 14 minutes after entering the shop, I had dropped $ 2.4K on my now BFF Huxley, and a bunch of puppy «necessities» that as it turned out are not really necessities. They get you at your most vulnerable state… you aren’t really sure why you’re buying a puppy, but you know you can’t turn back now because you already told the puppy he is coming home with you and clearly they will be very upset if you put him back… and that’s when they sell you the $ 100 crate, $ 150 gate, overpriced leashes & collars, a gerbil water bottle (not kidding.) You catch my drift.
Anywho, after a few days of worrying about the whole puppy shop horror stories and freaking out about actually owning a living creature, turns out Hux is the best thing that ever happened to our family. He’s so freakin cute and sweet and I just love him to pieces. He did develop an Upper Respiratory Infection within days of being home, but Citi Pups paid for his vet visits and prescriptions, as promised when we bought him. It took about 14 days for him to be fully cured, but he’s healthy as an Ox now. We moved to upstate NY where he has a ton of fields to run around in and friends to play with.
All in all, besides the whole $ 2.4K thing and the fact that there are a million homeless dogs out there that I should have rescued instead, I am very VERY happy with my purchase and wouldn’t change it for the world. I accidentally fell in love with his cute puppy eyes and couldn’t turn back. The people at the shop were definitely a bit frantic in the way all NY shop owners are, but they were reassuring and seemingly kind to all the pups. They were helpful when I called for guidance on his infection and must have treated Hux well while he was there because loves attention from anyone and everyone.
TIPS:
–Negotiate
–Know what you actually need and figure out if you can get it from Amazon for cheaper first!
–Enjoy the best gift you’ll ever give yourself!

I called at 11am when they opened and asked when I could bring my 2 small dogs in for a grooming. I expressly told them that I wanted to wait for them and did not want to leave them for a long time. I was very clear.
The guy told me to come at 2pm. I showed up at 1:55 and was told that I had to leave them and they wouldn’t be ready until 5:30.
Thanks for wasting my time. So unprofessional. I knew after that I wouldn’t trust my dogs with them.

My girlfriend and I walked into Citipups back in December with only the intension of browsing. We spoke about adopting a few years down the road, but instantly fell in love with this timid «toy» Aussie. An hour later we walked out with our best investment ever.
The guy working at the time was super informative and treated the pups with extreme care. Price was negotiable as we talked him down around ¹⁄₃^rd the asking price. Our main concern was the health of the puppy; we did find out she had worms. But after a few days of prescription pills they were gone. Other than that, she had a clean bill of health.
Only complaints is that I know she most likely came from a puppy mill which I don’t like to support (but you can’t blame her for that ha). #2 they try to pressure you into buying everything else under the sun (crate, playpen, particular food, special treats, pads, special leash, etc) which are a bit over priced and can be purchased elsewhere. And #3 it was a bit chaotic, but then again it is NYC.
Fair place, good service, ultimate purchase!

After hearing the horror stories of getting puppy mill dogs from many places in the city, I was hesitant at the time that what we were purchasing was a legitimate bred puppy.
We bought a french bulldog from Citipups in April ’14. While I found the furball the cutest thing I could lay my eyes on, I had lingering thoughts in the back of my mind about whether or not he would fall into the category of puppies with health problems later down the line.
I will tell this, the comments on here can be quite ignorant. Our frenchie came with AKC registration papers. I thought to myself, «well big whoop, these could be fake.»
I was scared to think that my frenchie may have been a puppymill dog or some fake import. Which if you quickly search online is quite common.
We got our frenchie checked by the vet who said he was healthy, and then the vet at the humane society even checked him out and verified his health. Common problems such as hip dysplasia were not found on our frenchie. Thank God.
Aside from the health of our dog, we met several other frenchie owners who said they too got their frenchie from Citipups who were also healthy. Apparently they said they have a good record for healthy frenchies.
When I finally got around to registering our frenchie with the AKC, I found he met the standards from the breeder to be registered as a french bulldog. As soon as I turned in the registration numbers, the information popped up on who is parents were and the breeder’s own information. Suffice it to say, our frenchie is legit and purebred according to AKC.
I am no pro when it comes to this stuff. Getting a puppy is a large investment, so I encourage potential owners to ask the right questions and do a lot of research. Don’t just get the first dog you see in some shop’s window. Citipups was friendly and courteous enough to help us with all the questions me and my wife had. They even called us a week later to check up on us. They also provided us a 24 hour puppy hotline for emergency situations and expert consultation. I would definitely recommend them. We had a lot of help from Juan who was very friendly as well. A special thank you to him!