Citibank

I went to this location the other week because I had issues with my bank accounts. I needed to open up a new business account and I have to say Tony Ly was such a great banker to deal with. He was son friendly, apologized for the delay and helped me with all my banking needs. He also looked at my account and suggested a few things that will make my life easier. I would really recommend him for any business matters. He is very tentative, and all about customer service. He also called me the other day and wanted to make sure everything is working fine and if I am satisfied. I love that there are still bankers out there that care about the customer. Thank you Tony Ly.
Best,
Nicole

It’s a citibank, the ATM machines worked, the lobby was clean, nuff said.

Please avoid doing any business with Personal Banker, Jennifer Tang. She sells you a service in person and then when you follow up with her through email she is very rude. I rather deal with someone who has the ability to provide customer service during and after. Please keep this mind when entering this bank!

In advance, I called Citibank and discovered what it would take to open an account. I brought everything to this branch and spoke to Michelle Harry. She wasn’t that nice and kept asking for more things. Fortunately, I was able to tether my laptop and get her what she wanted. However, it felt like I was being singled out and that she really wasn’t that nice.
Harry wanted a copy of a phone bill, so I had to jump through some hoops to get one for her. The representative on the phone never mentioned the need for one.
I wouldn’t have worried too much about those hassles, but Harry did something else the next day that was diabolical. While talking to a Citibank rep. on the phone, she said Harry actually went into the system and activated the permanent card they sent me in the mail! She did this before I received it in the mail. When she did this, it rendered my temporary card useless. I was in an airport at the time and this caused me to have to take a bus to a local branch to remedy the problem.
If you want a Citibank account, I would either avoid this branch or avoid Michelle Harry.

Recently upgraded ATM machines in their in-​door lobby which is open ²⁴⁄₇. This location is frequently busy as it is near Club Row where youngsters and late night part-​goers fill their wallet before hitting night clubs for the night.
The line for teller service is somewhat efficient as well as their service.