Chelsea Dermatology

Dr. Hatcher is always acting like he’s in such a rush. He hardly takes time to listen to your concerns.
He’s not personable. I went there for years. Every visit, I received a «you’re new here, yes?»…take two seconds to look at my file at the least before asking that.
It’s impossible to get ANYTHING done via phone through his office. The last time I bothered with them, I needed a new prescription, which could be done over the phone. I called this office EVERY DAY for THREE WEEKS before they could figure things out in their end.
A number of other administrative dumbassery as well. Not worth it.

Do not go to Chelsea Dermatology. I wish I could give this office fewer than 1 star.
I was charged twice for a visit (in Sept 2013) and have been calling the billing department and Dr. Hatcher’s for the past 4 months trying to get the reimbursement processed.
Dr. Hatcher’s office contracts with MTBC as a billing company. Both are negligent.
Save yourself time and the annoyance of following up with the office/​billing department. Find another dermatologist.

I was recommended to Dr. Hatcher by my primary physician when my old Dermatologist decided to retire. I was very pleased by Dr. Hatcher; he knows what he’s talking about, is very cool and everything that he suggested worked like a charm. I would definitely suggest going to him if you are looking for a very good dermatologist. The downside as everybody else here seems to agree is the wait time. I always tend to come early to all of my appointments just in case I have to fill out any extra paperwork or in the event that there is a last minute cancellation and I can zoom right in. It seems that no matter what time my appointment is scheduled for, I’m always waiting a million and one years to be seen, and I’m always filling out paperwork! Even when you’re in the room being seen and he pops out for a sec, that wait seems to be forever. If you can get past that (which certainly can be annoying at times, especially when you want to get in and out) then you’ll be OK. If you’re a stickler for time and hate the wait then this might not be the place for you. Great doc overall though.

I agree with the other reviews that while Dr. Hatcher is great, there is always a wait — good thing they have a lot of magazines in the waiting room!
He also has an onsite aesthetician, Violetta, whom I see more regularly than Dr. Hatcher. I go to Violetta about once a month for a facial. I’ve gone to many spas around NYC and have permanently switched to Violetta’s care. Even though she is based in a doctor’s office, once I close my eyes it does feel spa-​like — her voice is calming and she puts on music. Plus, 1) they have very good package deals, 2) they have a line of products on hand that I use and 3) you have the benefit of a dermatologist a door away if there are any pressing concerns.
Violetta is so sweet, I highly recommend seeing her!

I picked this place because it was near my office. Overall it’s fine — the staff is nice, I think the doctor did a decent job. My main complaint is its just so disorganized. I have to explain my insurance to the receptionist everyone I come in, and I always wait at least 45 minutes — even when I book an 8:15 am appointment! It’s very frustrating, and I feel like I always have to explain what I’m going in for every time I go in.
If its a convenient location for you, id give it a try. Just bring a book. Or a novel.

Simply amazing… Made me very very comfortable and was able to explain things my primary doctor couldn’t but I guess that’s why my doctor referred me to him. A keeper…

Dr. Hatcher has an endearing way about him. He’s a very knowledgable dermatologist and doesn’t talk down to you when explaining things.
Only drawback is that things never seem to be running on time. Plan to wait. Other than that, I like him. Great neighborhood dermatologist.