Cassa Hotel Times Square

Cross Streets: 9^th and 39^th street. This Hotel has the NICEST people working here. EVERYONE especially FELIX, DIANA, JENNY as extremely helpful. They are the type of people who will put you to good mood. I asked a whole lot of questions and they calmly responded with a genuine smile. It is also across from Subway and a $ 1 New York Pizza which was ABSOLUTELY delicious. It is about 7 minute walk to Times Square so my friend and I had an easy access when visiting the Times Square at nighttime. It is also only 2 – 3 minutes away from a major subway station called Port Authority Bus Terminal, which also has a subway station (42^nd station) underground. The hotel also offered a complimentary breakfast and a cheese/​cracker time for dinner. THe elevators were a bit too dark and was carpeted. The room was very comfortable, but the shower room was a tiny bit dirty so I suggest you bring a pair of rubber slippers/​sandals. They had a nicely wide and big flatscreen TV.

Jonathan at the front desk was a dream. The whole front desk team is wonderful. Modern, super clean, perfectly located. I didn’t feel shoe horned into the room. Plus — Alex Guarnaschelli’s Butter is right in the hotel! I had a reasonably priced, very memorable meal.

Front desk manager (female) was obviously not trained in customer service. It’s understandable that not every request can be granted but her delivery of a «no» was about as obnoxious as it gets. Not worth having to deal with people like this. I hope she doesn’t become your problem if you’re visiting NYC.

Amazing, fantastic as well as an extremely kind staff! The rooms are generous in size, very clean and quiet. The beds are super comfortable. The staff is amazing! My daughter ended up getting ill during our stay and the manager was so helpful. They truly cared about her and made our stay as comfortable as possible. There’s nothing superficial about this hotel! Thank you so much! We’ll be back!

Pretty good hotel. My friend stayed here on her first visit. Customer service is good.

Stayed 1 night on a layover in NYC. Needed a hotel in a good area and fairly cheap. My buddy used the app hotel tonight and we found this for around $ 89 for a Sunday night. It was alot cheaper then other options and the location was pretty solid. The hotel is pretty nice, clean, and modern. Great value!!! Book on Hotel Tonight or somewhere other then this hotels website and you will save alot of money!

March 2016
So friendly personnel, felt like you own family. Clean and tidy hotel.
Will surely come back again.

Great check in area. Luxury rooms at decent prices for the area. Mounted full HD TV. Very plush bedding.
Shower and bathroom amenities are top notch.

Very friendly staff. 4.5 out of 5. Apples in the lobby are great as you head out to explore. Rooms are are small but not too small. Fairly quiet for being on a busy street. Watch Trivago. Very worth the discounted price.

I thought this hotel was fabulous. Would give it 4.5 stars because of a couple of little things but I was left with such a great feeling and it added to my trip.
The staff were very friendly and approachable. The rooms were quite big for New York. I booked through
and it all went through smoothly. The beds were super king size which was amazing.
They have a rooftop hot tub and whilst they don’t have a bar up there yet, you can bring your own drink. So it really added to my holiday having Prosecco on a rooftop in New York with views of the city all around.
The gym is big enough too for the size of the hotel with everything you need.
It is close to everywhere too with lots of restaurants around Hell’s Kitchen and 5 mins from Times Square.
The only thing was they forgot some bath items a couple of times but it’s not a major annoying thing as it’s resolved within seconds.
Will definitely return.

I stayed here on a whim using the HotelTonight app. Happy to say that it was an exceptional experience!
Each room has a personalized tablet with the weather and other info. This sounds cliché but it’s cool to walk in and see «Hello NAME.»
The room itself was modern but not try-​hard. So many hotels try to overcompensate with modern, eclectic design and usually miss the mark. Cassa did a great job of balancing that so it felt unique.
The front desk was very welcoming as well.
WiFi was free but not exceptionally fast.
There’s apparently a hot tub on the roof but I didn’t check it out.
Only negative thing was my only wash cloth had a stain on it that resembled something unfortunate.
Highly recommend if you are looking for a great hotel in a great location!

Got the room for $ 92 on HT app.
Small room, but clean and well kept.
Staff was competent and helpful. I asked for a small fridge in two separate stays, both time got one within 20 minutes. During one of the stays, I was able to check in around 11am, which was a rare treat!
On site gym was a big bonus for me. Not all the machines work, so try to get there early (like 5 am)
The only slight negative that I can think of was that watching video on my handheld was very choppy.
Other than that, I had very pleasant stays.

I found Cassa Times Square on the HotelTonight app! The rate was awesome and the pictures and reviews looked good so I gave it a try. I’m so happy I did! I stayed 2 days and really got a feel for it. I got to the hotel early on check-​in day and got a room no problem. What’s with this new phenom where some hotels are trying to charge for an early check-​in? The front desk girls are cool & funny. The made check-​in a breeze and it was a great 1^st impression. The maids are super nice & helpful. I always need extra towels and washcloths, and the maids went over and above. The room was gorgeous, modern, sparse, with a silver ceiling. Cool! The bed is comfy but they did miss a 2^nd sheet. They do that thing where in lieu of a duvet cover they put the comforter between 2 flat sheets. I loved the subtle lighting and the black out windows. The clock is an iPad with your name in the welcome greeting. The bathroom is stunning, better than my own, modern and über clean. The shower is great (love the tile) and the hotel has really good water pressure. Loved the shower. I had just come from staying at The Paramount which has seen better days and the bathroom there is the worst. Awful water pressure too. I loved the doorman in his too big uniform, always smiling. In New York a smile goes a long way. The Cassa’s location in Hell’s Kitchen is perfectly central withOUT being too close to Times Square but still close enough to walk there and to Chelsea. And since the hotel is right by the Lincoln Tunnel it’s perfect for a quick exit to the airport. This is my new fave NY hotel. You can use my referral code: MREYNOLDS21 on HotelTonight app to get a good last minute rate! Tell them @MarqueeMarc sent you! :)

Great location, accommodating staff, and big modern rooms! I stayed at The Cassa Hotel with my boyfriend and puppy & we already can’t wait to go back! The location was perfect, we walked around Times Square during the day and caught the Knicks game at night (Go Celtics!) We aren’t used to the hustle and bustle of the big city so after wandering around all day it felt really good to come back to our quiet hotel room. I also have to mention the girls working the front desk, they are the sweetest ever. Anything we needed, they made it happen! Really enjoyed our trip and highly recommend Cassa to all the Unilocalers out there!

«Winter storm: This weekend’s snow in D.C. could be one ‘for the record books’» —
” Driving conditions are likely to be treacherous during the storm from northern Delaware to New York City, and speed restrictions — if not outright closures — are likely along the New Jersey Turnpike.” -
«A potentially crippling winter storm is anticipated for portions of the mid-​Atlantic Friday into early Saturday. Snowfall may approach two feet for some locations, including the Baltimore and Washington, DC, metro areas. Farther north, there is uncertainty in snowfall for the New York City-​to-​Boston corridor.» — National Weather Service
I booked a non-​refundable room through
for my elderly parents to stay at Cassa Hotel. Given the weather conditions (unknown when I booked the non-​refundable room), I called
at 9:45am today (Wednesday) to ask if any exception to the «non-​refundable» policy could be considered given the weather conditions. I was it was the hotel’s discretion, but they would call on my behalf. Around 1:15pm, we were told we’d have an answer by 3:00pm from the hotel Manager. As of 6:00pm, we had received no response, so I called the hotel directly to speak with the manager. I was told by staff, Jay, that she would inform the manager of my request and call me back. Half an hour later, Jay called me back to tell me that the manager would need my request in writing, but that he would likely not reply until Thursday (the day my parents were to travel to NY). I asked if instead of canceling, he consider making an exception and allowing me to pick a later date to stay in the hotel. I received a response from the Manager, Fred, saying no because my booking was non-​refundable.
Fred’s phone numbers were listed in the email signature, so I called him directly to see if he would be willing to reconsider. Based on my interaction with him, I will absolutely NEVER stay in this hotel or recommend it to anyone. He kept saying he «empathized» with me, but made also absolutely no effort to accommodate a simple request. He spoke over me, he interrupted me, he told me he didn’t want to deal with this while he was home and that he should only have to deal with this type of stuff during 9:00am — 5:00pm. I shared that in my job, I have to make exceptions on a daily basis because its the right thing to do, and he insulted me and said «you have no idea how operations work in a business». When I realized I was dealing with someone completely unprofessional, I told him I appreciated his time and that I would be happy to leave a review of my experience. At first, he didn’t seem concerned that my «one review» would make much of a difference, and so when I confirmed that I would in fact leave a review, he then raised his voice and claimed I was «threatening» him. If this is customer service, this hotel is unfortunately going to have a lot of very unhappy customers. The fact that this gentleman put the profit above the safety of a person is a disgrace.
Think twice before booking here!

My new favorite Manhattan hotel. Location could not be better and the hotel is impeccably maintained. The best part is the helpful and friendly staff. Cannot wait to return to Cassa Times Square!

My friend and I got a last minute Groupon deal for a decent price. It’s a nice location, clean, roomy etc. The downside is that there is no breakfast which would be nice if it was there.
Shampoo/​conditioner/​cream etc. are all available. Scale/​hair dryer are too! All in all, nice place to come to!

Thank you to the staff at Cassa for a great night. Very welcoming staff. Hotel and room was clean and spacious. We had the suite with 1 ½ bathroom. All amenities are top notch. Roof top terrace with hot tub. Beautiful view of city. Close to all tourists spots and transportation. Shopping, shows and food walking distance. Hotel parking and refreshments and fruits out all day for your pleasure. Thank you Fred for a great stay. Highly recommend this hotel to anyone wanting a prime location to all that the big apple has to offer.

This place is amazing!
My company booked rooms for 12 days while we were working fashion week.
Not only is the location close to both port authority and penn station, the doorman will gladly get you a cab. There is a great wing place (atomic wings) across the street and an amazing pizza place on that same corner. Theres a laundromat and bodega with an amazing sandwich selection half a block away on 9^th.
The hotel always had hot cocoa, breakfast and complimentary water bottles. They were extremely accommodating of our crazy schedules.
The rooms were nice and clean with HUGE bathrooms! We had tons of extra pillows and blankets. The rooftop hot tub was cool to have although i personally did not use it.
The staff is super friendly an accommodating and the manager is very hands on!
I would definitely stay again.

So far pretty good. Bathroom could be a bit cleaner considering how new it is. Will update as the days go by.