Bluemercury

The employees could not be ruder or less helpful if they made an effort. The manager may have been the rudest of them all. Patronizing does not begin to describe them. I wasn’t given a gift receipt (during the holidays) and despite the fact that my gift was beautifully packaged in their box, it was (not so casually) suggested that I stole the items so that I could obtain a gift card. How odd. If I was a thief, I’m pretty sure I’d steal the items I actually want. In any case, corporate customer service responded to my complaint with a polite phone call, an offer to send a gift card, and a promise to receive a call from someone who would help me return my gift. I received neither the gift card nor the phone call. I’ll stick to spending my money at Sephora’s, Khiel’s, and any number of their competitors.

I had previously had great service at this location until today. I walked in to buy a product I normally buy but forgot to bring in the used tube so did not have the color on hand. I asked to see a sample to make sure that the color was the right shade however they had just ran out. When I asked if they could open another sample the man said no, we only get them from the vendor, our customers usually know what color they want.
How am I supposed to but make up without seeing the color of the product I am purchasing?
On top of it they were rude and did not offer any alternative solutions. No wonder why this location is always empty.

Lapin and I came in here for a present. A rep stood by but didn’t really offer any help. The store was very compact and filled with products. We got something but when we asked for a sample, they said «they don’t give samples». Meh. I rather go to Sephora, where they have more sales and promotions.

Nichelle is amazing! Go see her! I recently went into the Bluemercury Chelsea and received a facial from Nichelle. I was thoroughly impressed with her approach. She analyzed my dry skin and provided me with options without being pushy. I hate when I feel like someone is trying to sell me on a service. The facial was relaxing with the right amount of explanation but not too much talking. Her extractions were gentle and I loved the oxygen therapy at the end. She even customized the products she used by getting a moisturizer from retail she suggested I use at home. I will definitely be back!

Let me start out by saying I’ve had a ton of excellent facials in the city… Judy at Serenity is very good, I loved Julia at Mario Badescu (great vitamin c masque) before she retired and you can’t go wrong with the tried and true triple oxygen facial at any of the Bliss locations. I had a day off and wanted to try this new location and it’s near my house. First off the 3 sales associates were loud and obnoxious… I could hear them screaming laughing all the way back into the treatment rooms… and the actual «spa» and I use that term loosely resembled more of a messy back store room than a spa. Junk piled up everywhere. This was NOT my favorite facial. I had some woman who smelled faintly of cigarettes and she rushed her way thru. The facial was BARELY 40 minutes… hell no for $ 140.00. She barely used the oxygen. Barely did anything. The masque was on all of 2 minutes I kid you not! The kicker was she left the room forever to go and get yucky contaminated testers to use on my skin. Who knows who touched these or got their germs on them. YUCK! I looked at my face and it was caked with product when I left. Then I was waiting to pay and the associates were all on the floor talking to their friends and couldn’t be bothered to help me out… the aesthetician looked pained as I waited a good 5 – 10 mins to check out. Bottomline there’s lots of AMAZING places in NYC to get a facial. I’d think twice before booking. You’re not pampered at all.

This place is a gem! I can’t say enough about Jacob! I came here about 2 weeks ago and he gave me one of the best facials I’ve ever had. He was very professional, explained everything he was doing/​applying and was so nice. I will definitely be coming back for another facial with him!
The store was very clean and all the associates were very nice as well. Highly recommend this location.

Quite surprised that this Blue Mercury location doesn’t exist on Unilocal yet! It’s probably my favorite location in the city — I’ve been to the two UWS stores and I find this one significantly more pleasant. It must be relatively new.
I’ve been here four or five times at this point as I seem to only remember that I need to replenish my makeup/​hair product supplies while I’m at work. One day, just a month or two ago, I was strolling down 6^th ave during my lunch break and I stumbled upon this store. Blue Mercury carries almost all of the makeup I use, as well as my favorite candles and makeup — so coming here in a no-​brainer for me (unless I REALLY need something at Sephora… though no one really NEEDS makeup, I suppose).
What makes this store more enjoyable than most is the space itself and the fantastic sales associates. The space is big and inviting — it seems a lot more approachable than the UWS locations, which seem a bit cramped. There’s also far more natural light inside at this spot, which I’ve noticed makes the shopping experience at bit more cheery.
The sales associates are all awesome. I think I’ve been helped by three or four different people, and they’ve all been absolutely delightful. A lot of Blue Mercury employees have been accused of having «attitude» at other locations — here, there’s no pretentiousness to be found. These folks are down to earth and eager to help — it’s really a breath of fresh air (especially during a lunch break, when most people walking around are HANGRY… the worst combination). They’ve retrieved whatever I have asked for quickly and with a smile. You know you’ve lived in New York when you’re surprised that pleasantries are being exchanged among strangers.
Last note: props to this one chick in particular, who encouraged me to try a new eyeliner they had just gotten in stock. I was looking to replace my Bobbi Brown pencil, and added that it was the only eyeliner I had found that could reliably stay on my water line — most fail miserably at this. The associate directed me to a fairly new product which is designed for exactly this problem. Satisfaction level has been through the roof — could not be more impressed by this product.