Aveda

No one helps you when you walk in. The lady at the desk was so rude in answering my questions I walked out without booking or buying anything

Are you kidding me, my husband gave me two 50 min massages from groupon and I recently used my first one for stress fix massage. Amateur massage therapist, I dont even think she was a massage therapist she was a young girl they hired to give massages and beat people up! Horrible she did not know what she was doing worst massage I have had. Needless to say I am bruised and my back is in knots, wont be recommending or coming to Aveda again.

Went there recently had a horrible experience the hairstylist was unprofessional and and left the hair dye for 20 minutes extra. While he had a social conversation with another stylist. When I brought it to his attention he did not even apologize the manager was also rude and unapologetic

I got a Brazilian wax with Elena. She was fantastic. They use strip wax and I had always though hard wax was better, but she explained it all to me before starting which I appreciated. She was quick (10 min max), and comparably painless. She’s been in the business for 27 years and is definitely a pro.

The stylist are great at cutting and styling, but what impresses me the most is that even the assistants are amazing at washing your hair and giving scalp massages.
I got my haircut here a few weeks ago and Mark, the assistant, gave me an amazing scalp massage, and his hand massages are magical. I wish I could take him home with me just so he can keep on massaging my arms all day. I love how relaxed I feel after getting my hair done here.
I would definitely ask for Mark to be your assistant. He has amazing hands!!!

Great service and amazing products. Try invati and rosemary mint hair care. They open 7 days a week and open late and weekends. Ask for Mark to be your assistant… He gives a thorough hair wash and a scalp and hand massage to die for!

Lovely setting, kind staff and very thorough massage. I purchased a groupon for a Stress Fix massage and it really helped, my back has never felt better. I had Veronica and she was so sweet and wanted to make my experience the best. The salon is gorgeous and actually very big which is surprising for Manhattan. The massage rooms are decent sized but more on the small size. The massage itself was very good, I’ve had many at different places because I haven’t found the perfect place but I think I did now! Definitely going back and definitely a good value. If there’s ever a groupon you should buy it, hands down.

Amazing staff. Love this place. I called at 6:15 on a Saturday night in desperate need for a blow out and was accommodated with a 6:30pm appointment. On the phone I was told that only a senior stylist was available and the blowout would be $ 75, which I actually really appreciated. This is a little pricey compared to the norms I am used to but I was desperate and they had availability so I took the appointment.
When I arrived at the salon I was greeted by a friendly staff and was brought upstairs to meet Alex. He sat me down and asked me how I wanted my hair and then immediately asked me if I had time for a head neck and shoulder massage (yes please!!). I was given a choice of a few scented oils and after picking one Alex told me to close my eyes and just relax. He was amazing. I don’t know how long the massage lasted but I was definitely ready for a nap after, it felt that good! After the massage I was brought to the shampoo station and sat down for an equally relaxing shampoo & condition.
After I sat down with Alex we immediately hit it off and had a conversation from start to finish. He is really an amazing person as well as hair dresser. He took his time and blew out my extra curly hair to perfection, in just about 45minutes! I was going to dinner with friends that night and got so many compliments on how great my hair looked. I was so excited I found such a great hair dresser. After leaving the salon with the great conversation and blow out I felt like a new woman, what a fabulous experience. Since I was going out he even applied a gorgeous wine colored lip gloss. I was all set to go out.
I live on the UES but will definitely be returning to this Aveda salon to visit Alex again for hair cuts and blow outs! I’m sold!

This place is great. I bought a $ 39 living social deal on Wednesday for a wash, cut, botanical treatment & a $ 10 credit and was pleasantly surprised to be able to get an appointment right away on Friday when I was worried they would be totally booked. When I got there, it was RIGHT around the corner from the Broadway Lafayette station which was a plus. The salon is pretty and the staff is so nice. I had to wait a little but it’s a Friday and it was busy so totally understandable.
My hair dresser, Payton, was fabulous. He was extremely personable and I didn’t have to sit there quietly while having to be patient for my hair to be done. We had a great conversation and he was pleasantly quick, but not in the rushed I-​want-​to-​get-​out-​of-​here way. He paid close attention to my hair and it looks amazing. I will definitely come back to him again. I also bought the damage control leave in from them, which smells and works amazing.
I recommend this place!
Hair type: long, smooth, thick, wavy

I am here to talk about the star of Aveda in SoHo: Jenny. Not only is she a wonderful person to talk to, but she is the QUEEN of color. I am a natural brunette who went red a little over a year ago. Jenny is such an amazing colorist that people are convinced I am a natural red-​head! I recently visited California and received FOUR different compliments in the span of 3 days about my hair. I’m not kidding, random strangers literally approached me to tell me how much they loved my hair color. The same goes for here in NY, most recently in a job interview!
If you are someone who is hesitant about dying their hair, PLEASE go talk to Jenny. She will make you feel so comfortable and confident, you won’t regret it. Or if you are on the hunt for a new colorist, I tell you 100% Jenny is your girl.

Dominique is amazing.
My hair has never been healthier (listen to whatever she tells you to do). The color is gorgeous, I have never gotten more compliments before. My cut is just awesome, after 3 cuts with her she said i needed a cut to match my personality. She nailed it! Its modern, styled and laid back all at the same time.
I found Dominique by complimenting a coworker on her hair, absolutely the best referral i have gotten. Plus she is a genuinely kind person.
The girl at the receptionist desk was very helpful with the makeup also!

I have to say I’ve had this Unilocal account a while,. I“m not the best at writing reviews. BUT I got the best haircut ever. And really felt compelled to write about it.
However, I waited a full 10 days to make sure it was in fact, the best hair cut ever. I mean this is June in NYC, so a truly great haircut needs to stand up to June’s fickle weather. Since my most amazing haircut, we’ve had sweltering heat, humidity, hail, cold misty mornings, and at least 3 thunder/​lightening storms with torrential rain. And well — It’s still the most amazing cut ever!
Jenny has great a style, and listened to what I wanted. I’m really not the best at describing what type of cut I wanted, I just wanted it awesome. She knew the right questions to ask, and figure out what I looking for. She truly understands the term «trim», my hair has NEVER been as long as it is today.
I should probably add my hair is impossible, it’s baby fine, some is curly, some is wavy, the rest is dealers choice — depends on the weather. Left to nature, it looks like an Olgevy Home Perm gone wrong. Jenny tamed the beast, and my hair looks so healthy, full, bouncy, long — even when it was hot and humid. and I’ve been able to style it myself every morning — and it lasts all day.
I am a little worried after posting this, in a few months it’s going to be impossible to get an appointment with Jenny. But good for her, she’s great.

The continual pursuit of the ideal stylist is exhausting in NYC. It is so hard to find someone to trust. I have finally found mine. Jenny. I am really happy with my haircut. She really understood what I was looking for and exceeded it. I enjoyed our conversation not to mention the relaxing scalp massage! I am looking forward to my next haircut.

I do not appreciate the dismissive way the manager at this Aveda store treated me when I went in to exchange two products I had ordered from
. She was extremely snooty as she called «Corporate» and confirmed that I needed to send back the two products. I had a receipt and it would be too costly to return by mail for what the stuff was worth. Instead of arguing with her, since by the time she told me that she wasn’t going to return the merchandise for me, she was on to another call, I simply took the products to another Aveda a few blocks away where they happily exchanged the products for me and where I spent more money. They should understand that time is money, and if a customer is at the store, it is an opportunity to make more sales. This is not the way to win customers and I will certainly never go back.
See my review for Aveda Institute for more details.

Most disappointing color ever!
I have been a customer of Amanda for over a year. I had never colored my blond hair before and went to her, someone I trusted, for my 1^st color. She gave me very little advice, which was unsettling, but we picked a light strawberry blond and got to work. When she rinsed off the color, it was more than 2 shades darker than what we had picked. I was almost in tears. She told me that was b/​c the swatches were on different colored hair than mine, as if I were to know this and factor it into my decision. She tried to tell me that it would be much lighter when she dried it. I let her dry it, then told her that it was completely orange and she needed to fix it. She bleached my hair, turning it lighter tangerine orange. Then she told me to be patient b/​c it would fade over the next several weeks. In addition, the chemicals were so harsh, I needed to get 3 inches cut off of my long, previously healthy hair. The worst thing was she looked me in the eye, me with the pink Irish complexion, and told me my orange hair looked nice. THEN she not only charged me for the color, but EXTRA for the bleach she used to try to fix her mistake.
I went back the next day, and the nice guy at the desk told me he could see why I was so upset, acknowledged that she had clearly made a mistake, and gave me a FULL REFUND.
I will never be back. I would have been better of getting a box of color from Duane Reade. Arrojo studios fixed me up with a great new look!

When I was growing up, I wanted to be like the Charlie’s Angel Kelly Garrett, aka Jaclyn Smith, with shiny, bouncy, brunette hair. In real life, my hair is uncooperative on the best days and will frizz out at the first drop of moisture in the air. But after a visit to this Aveda salon, I will have the modern day equivalent of my childhood dream hair.
I’ve been going to the same stylist for several years now and he understands how to handle thick, curly/​wavy hair. I’ve sent several friends to him and they’ve all been very happy with the results and are now regular clients. He is also fantastic with subtle, realistic, your-mother-won’t-even-be-able-to-tell highlights.
On top of the great haircuts, I also love the extra perks you get from this Aveda salon: water or tea to sip, a relaxing scalp and neck massage with scented oils before your haircut, and a hand massage while your hair is being highlighted or blown out.

I had a truly amazing experience at this salon. I went based on a friend’s recommendation for a hair cut. I wear my hair natural, there are different textures going on, and I need a good stylist that knows how to cut my hair but isn’t charging an arm and a leg. Other «curly hair» salons are charging $ 200-​$ 400 to cut hair, which is such a rip off. I have been to Curlisto before, and dropped a decent chunk of change there for a ‘do that wasn’t worth writing home about. Any ways, I am relieved to know that I have found my new salon!
I had an appointment with Brent, and he is awesome. Before he started he asked me the basic questions (what products do I use? what look was I going for?), and then gave me some awesome styling tips that I had never tried before. Diana shampooed/​conditioned my hair, and was also super nice and knowledgeable. The hair cut included a head, neck, shoulder, and hand massage (score!). Brent talked me through his cut, and gave me some awesome layers that work with curly or straight styles. He also gave me a handy checklist of aveda products that he used, so I would know what to buy. Everyone I dealt with at the salon was extremely pleasant. I paid $ 140+tip, and since I don’t have to return for 6 months, that is a great deal!

I’ve had some really, really bad haircuts before (think mullet), so I’m always wary. Here, though, 100% trust my stylist. He’s done the consultation every time I’ve come in, so he gets an updated idea of what I want and how I’ve liked my hairin the interim since the last cut. I usually schedule one of the last appointments of the day, but I’ve never felt rushed. always a lovely mini-​spa treatment. My only, teeny complaint is that I wish my stylist would do the shampoo because sometimes I feel like the shampoo girls don’t really massage my head as well as he would. but really, if that’s my biggest compaint, that’s pretty good :)
Ah, also, bring cash for a tip. no tipping on cards!

What is this?
I went to college in MN, where Aveda originated and where Aveda salons abound. I never had a bad experience and have been using Aveda products for 15 years now.
This store and salon in NY is beyond below par. I’ve had color and cuts done there on multiple occasions by both senior and junior stylists. None have been great. Some have been awful. All have been overpriced.
But the WORST bit is the store. I went in to purchase new make-​up. The store was empty. Nobody greeted me when I walked in. A pimply-​faced young man was standing in the corner. I went up to him to ask him for assistance with picking out colors, which products he might suggest, etc. He just pointed in the direction of the make-​up bar and told me to «just try some stuff on to see what I like»…It was the most bizarre thing ever. I’ve never been to an Aveda store that has such poor customer service.
Also — who has a salesperson with severe acne trying to sell facial products. Gross.
I’ve gone back to buying all of my Aveda products when I’m in MN and won’t go near this store any longer.

Some of aveda products, I can not live without. I shop at this location since the service is quite comforting. The other one I shop sometimes is at 19 or 20 th st. & broadway, the sales reps are a bit pushy. so i prefer this one.
I am addicted to regular shampure and conditioner combo, and the clove shampoo. Smells amazing and a lot of ppl just stop me for smell of my hair? when you get 36 oz size with pump, they last pretty long so I don’t feel pricey at all. And self control hair wax. my must for the day. I have curly hair and it gives the shine, control for the frizziness and holds curls in place. Not to mention how easy to apply. after shampooing, and pet dry and some silicone serum, I finish with self control. and I am done walking out the door.
One other thing I love is the Aveda tea, it is a bit pricey but so good and last. I gave it out to ppl as gifts many times and everyone loved.
All products in aveda are organic and even the containers are made of recycled materials so you feel about saving the planet (?) a bit. They have this pure priviledge program that you get points for your spending at Aveda salons (not for online purchases) to redeem for services and products. They send you regular new products postcards that you can bring to the locations for free samples and usually they are very generious with samples — I love that.