AT&T

The sales guy, Nav, was amazing. I’ve been an AT&T person since the first iPhone. Nav provided the best experience I’ve ever had at an AT&T store. Rocked it.

I typically dread walking into an AT&T store for help since most often it’s busy and the representatives look bothered or inexperienced. However, this time around I my outlook was completely shaped differently by a gentleman by the name of Haisam Mehmood. He thoroughly helped recover my device and choose the right options for me. He was incredibly generous and was efficient with my account! I will be back!

Excellent customer focus and warm, efficient staff. All of my gripes with AT&T are in regard to their service, price, and horribly inept phone reps. If the whole company worked as well as this store, I’d stay with AT&T forever. These guys cleaned up a shitstorm of problems I had with AT&T — give them raises!

I’m so happy and grateful with my service. Haisam was so helpful, nice and generous. Samy friendly and kind. I mean best service ever!’ Will definitely go back. Thank you so much guys!

First time I went to this store, I was buying a new phone. My experience was fine.
Second time, which was last week, I was passed around by three different people. I understand phone calls come up but it was very frustrating. The first guy was very helpful, patient, and nice. Unfortunately the last one had a weird attitude and ended up cutting me off and just giving me the number to customer service. There’s a reason why I went to your store. Because I want to talk to people in person. He also gave me incorrect and inconsistent information with other stores. Or if it’s correct, please use your third party software and unlock my phone.
I’m also a bit wary of all these «BEST CUSTOMER SERVICE» comments. Make sure to read all three pages of reviews.

Best customer service I’ve experienced in a long time!
I needed a new phone and to transfer my number so a friend brought me in and introduced me to Nav. He immediately got me set up with the best plan and phone for my needs. When it came time to transfer my number there was a glitch but he got on the phone and made it all happen quickly! He really takes the time to make sure you have the best experience and wants the best for his customers. That is so rare! Sammy also helped with getting my phone info transferred and got my set up with the glass screen too.
Lucky for me this store is in my neighborhood so I know if I have any trouble I can stop in and get great service.

Best customer service in the area. I go out of my way to always come here. If you want honest, helpful, knowledgeable people, come here. Ask for Sam!

I’m glad I checked out this AT&T store. There was no line either time that I went in. They got me better deals than I expected and I got great customer service. Ask for Haisam.

I purchased a new phone with a new plan and it went very well. Sami took a lot of time to help me set up my phone.

AMAZING CUSTOMER SERVICE!!! Nav & Sam were extremely helpful from the moment I walked in the door. The best AT&T experience I’ve ever had and this will be my go to store for now on:)

this was def the best at&t i’ve ever been to in ny. i came in right before close, but Nav was happy to help me get all set up with a new iphone, offering good advice and even helping decide which color looked best in my hand. super quick and friendly.

Damian and the team helped me get a new phone at a competitive price. A+ experience, highly recommended!

Sammy & Nav are the 2 most helpful men in NYC! Go see them if you need your phone fixed quickly and efficiently! One Love

I stopped in to see about purchasing a new phone and was immediately greeted by the friendly sales people. It’s the first time I purchased an iPhone not from the Apple Store, so I was not sure what to expect service-​wise. Nav was incredibly helpful and patient! I had a lot of questions and he patiently answered them and helped me get the best plan and phone for my needs. I will definitely go back to Nav for all my future phone needs.

I’ve been buying phones from Nav for the past few years here and I have had nothing but amazing service and wonderful experiences! Nav knows his stuff and is always helpful and courteous to what I need. I highly recommend Nav and this store. Best ever!

Amazing customer service– I won’t bore you with the details but I spent about 3 hours on the phone with multiple Apple customer service representatives in order to get my new phone to sync. It was incredibly frustrating. I had just bought the phone before heading home thinking I could let the thing sync while I headed out for some food. Wrong! My computer didn’t even recognize the new phone. That was only the beginning of a quagmire I am still sorting out on my computer.
After getting nowhere with Apple, In desperation I called back the store where I bought my new iPhone (RIP my old 5s, cracked screen and all) even though it was almost closing time and Sammy told me he’d wait for me and help me transfer the data (after the store had closed!!) and sat there with me — transferred my files from my old phone to my new one in about 15 minutes. If only I had done it in store instead of thinking I could out wit «El Capitain» OS X.
Both Sammy and Damian (who originally helped me) were professional, incredibly knowledgable (especially about iPhones) and Sammy even had all the new software updates set up and downloaded on his computer in anticipation of the new OS software update to all iPhone 6s’s (don’t ask me why a new phone out of the box needs a software update to function — I guess the days of Elegant simplicity are gone at Apple)… Regardless he was helpful, professional, kind and went the extra mile after hours to get me sorted and now I’m happily home and not talking to another Apple «Genius».
6 stars for keeping a positive attitude while I ranted away. Thanks Sammy.

I had SUCH a good experience here. Came in with a broken phone and no idea how to arrange the insurance for the new phone and Nav was the best. He helped me sign into my account online and even talked to the rep on the phone until we figured out what it is I needed to do (mind you, this is not his job to do. This is supposed to be done online by customers themselves). After we figured everything out, he was out of loaner phones and looked around to lend me an old phone that would work so I would not be phone-​less for a week. He helped me for about an hour and I paid nothing and had the best customer service experience. Super recommended!

I came in to get a new iPhone and left a very happy customer. Overall just a great experience. The staff was very knowledgable and patient. Damian in particular was extremely accommodating. This will be my go-​to AT&T store from here on out.

As a student at The New School and being close to their store everyday, they are super helpful with whatever problem you might be having: iPhone upgrade, iPads and tablets, at&t deals, losing your phone and finding a replacement etc.
I’ve always been satisfied when I walked out of their store (up to four times this month) and there’s always someone willing to help you with a smile.

Nav and Sammy were seriously awesome! I came in sort of confused and annoyed that AT&T is forcing everyone into NEXT plans and they were very patient with me, really taking the time to explain how it works and reassure me that it would not cost more in the long run.
As a bonus, and perhaps because I’m a student and was reluctant to buy a glass protector, Nav generously threw it in for free, and Sammy put it on for me. Great customer service :)
They were also super friendly and made nice conversation while we waited for everything to transfer. I’ve had many negative experiences with AT&T, and am really grateful to have found a store that I would be glad to return to. The location on 17^th was NOT this friendly (and also out of rose gold phones and unable to tell me when they’d be back). Walk the extra few minutes and go to these guys instead.