Sprint Store By IMobile

This place sucks. Surly staff, terrible customer service. Wouldn’t let me exchange an android charger I had purchased there for the same product (same price, same manufacturer) for iPhone. Brand new, still in the original packaging. Worse, the manager clearly couldn’t care less that I was a very unsatisfied customer. Purchased my new iPhone 6s there a few weeks prior, and that clearly didn’t matter at all. Never going back! I’d give this place zero stars if possible.

Beware, this isn’t a Sprint corporate store.
I work on the same block that this store is located and because of that I have been in a couple of times.
1. Everything is over priced
2. They don’t keep many things in stock
3. Today I went in because I had to make a payment and they charged me $ 3 just to take my payment. I was truly floored!
I LOVE Sprint and recommend them to people all the time but I won’t ever go back to this franchise store ever.
I would definitely take the extra time to go to the stores by flat iron or Bryant park.
Love Sprint but this place is a joke.

I waited for 45 min before finally getting «helped» by the slowest most incompetent person ever. After a painfully getting halfway through setting up a new account he noticed that my phone didn’t have a sim and said that I have to get a sim from another store!!! A cellphone store should have SIM cards and be able to set up new accounts in less than an hour! How do places like this stay in business in Manhattan?

First let me just add that this is not a Sprint corporate store, it’s one of those Retailers that are allowed to cell sprint. Ok… to sum up I went there cause I lost my phone and I was frantic, the salesman Jamahl first lied to me and told be my insurance didn’t cover lost phones, only repairs and me being a bit hysterical I believed him, then suckered me into putting that line on restricted (which is only seasonal thing for 6 months, and NOT for the full two year contract which he didn’t mention), leading me to believe I only have to pay $ 9 a month until the contract is over, which it won’t it just gets pushed back. Then he tells me to get a new line with a new number just so I can get a new phone for cheaper under a new contract.
When I called Sprint just to see if I can get my old number switch with the new one, they told me that the «restricted» policy isn’t a countdown in just pushing back the plan. So I got pissed, went back to the retailer and bitched. They gave me a full refund and just offered not to charge me a restocking fee.
So I head over a an actual Sprint store and they not only tell be that I always had the lost insurance but that I can get my phone the next day I just have to file a claim (which they let me do over the phone). So now I have my old phone number back and I’ll have my same phone (I just had to pay $ 100 deductable fee) and I’ll be as good as gold.
Please, stay away from this retailer and especially from the salesman Jamahl who must obviously be working on commission.

I purchased a phone here and paid with cash. When I returned it they did not return cash to me but said I would be sent an American Express gift card. Since this was my cash I don’t understand how they can call it a gift. Also, the saleswoman, Stephanie, who was helping the salesman process my order was rude with a major attitude.
They offered to waive the restocking fee of $ 35 if I spent over $ 70 on accessories.

The salesman was rude and misinformed. He told me that my nexus 5 would not work on sprint. Ive been using it with sprint for a year.

BEWARE. This is NOT a Sprint corporate store but rather an authorized Sprint retailer store. They tried to lie and scam me into buying a phone at the wrong price.
Quite possibly the most incompetent phone store employees ever. They were rude, lethargic and lacked any knowledge of store products or contracts. Couldn’t get anywhere with them and decided to leave after 15 minutes of bewilderment. God help us all.