Verizon Wireless

Fraudulent representations. Sold us a refurbished I phone in May, 2015 that now does not work properly. As you can see, this is less than 1 year folks, and you cannot even reach them via phone. They lied about pricing (the phone wound up costing $ 450) and sold a product that was below par. With the many great stores available in the city, I would caution (urge) you to look elsewhere for reliable and lasting equipment!

David and Sara have been amazing, every time I need something. They are both very helpful and extremely knowledgeable. I’ve had the most positive outcome at this location as opposed to the other Verizon stores, over the years. These are my go to guys. David runs the show and has a great staff!

When I had my phone stolen out of my hand less than a month after moving to New York, David at the Verizon store was so wonderfully accommodating – a rarity in the cell phone business, it seems. He knew my urgency and went about getting me a new phone in a quick, kind, and no-​nonsense manner. I’m not usually one to «Yelp» a cell phone store, but this one deserves a special shout-​out. My experience at Verizon stores had been neutral at best – downright traumatizing at best – before coming here. But this place rocks.

Honestly, best customer service around. Extremely helpful and attentive. I wouldn’t go to any other verizon store in the city. Ask for David when you arrive and he will help you out!

Right when I walked in this store I know he guys could help me out! They dealt with my stern mother on how she believed apple was better than Verizon but David told Cheryl how Verizon is the way to go. We now purchased a new iPhone6s and can’t wait to do service with this store and wonderful people again.

Great service! David helped me fix my broken screen in less than half an hour, and found me a screen protector so i won’t crack it yet again. And it’s open Labor Day!

I’ve been coming here for four years for phones and help. David has always been very patient with me and extremely helpful. i tend to ask alot of silly questions, because i’m not much into all the tech stuff and don’t know how to use Icloud and can barely operate a computer (hey this is Gumby remember?). Last time I came, he and Sara hooked me up with my new Iphone and did the transfer. I have too many photos and videos and they kept my phone in the store for hours just because i asked if we could put everything onto the new phone. They could have simply sent me on my way and told me it’s not their problem, but they helped me out and for that, I’m a grateful customer.

My iphone was stolen and I was afraid I wasn’t going to be able to afford a new one. I went to this Verizon store and David completely put me at ease. He came up with a solution so that I could get a new iphone at a reasonable price — AND he gave me a free case! I was so nervous about going to the Verizon store (I’ve had bad experiences in the past) and I walked out of there feeling so happy and grateful for David!!!

Hands down the best service. Came in (very frantically) on a Monday in need of major assistance. Tal and his staff were beyond helpful. Seamless and great experience!

TERRIBLE EXPERIENCE. First, they treated me to a bait and switch. Then they failed to transfer everything I asked them to from my old phone to the new one, but I was in a rush and didn’t notice the failure until the next day. They also neglected to ask me whether I wanted my Gallery saved. Went back; they couldn’t reinstall my work email and had wiped the Gallery off my old phone; asked me to leave it with them and come back in an hour. Came back; still no work email – and they were too busy to spend more time on it. They also gave me incorrect instructions for using Location settings. TOTAL DISASTER. STAY AWAY, especially if you are – like me – not tech savvy. Also charged me more for the phone and accessories than if I had gone online.

My iPhone 5 would turn off unexpectedly with full charge and it was no longer possible for me to use it for music, internet, or photos without it dying. After going to Apple and getting the «you’re battery is worn» talk, I decided to check in to see if I was due for an upgrade. I happened to be walking past this Verizon location and decided to stop in before a lunch date to see what my upgrade options were. I was greeted by David who could not have been more welcoming and helped me out. He walked me through all the options about which phones I could upgrade to, their prices, storage etc. and even let me play with his iPhone 6 to see if I liked the feel.
He recommended that I try the Edge deal (a deal I was eligible for) because it would reduce the cost but still get me maximum storage capacity. At this point I was getting close to being late for my lunch plans, so David synced up my number with a lender phone (so I could get in touch with the friend I was meeting with) while he transferred all my numbers, photos etc, to my new phone there in store. He also helped me get maximum cash back for my used phone and applied that money to the screen cover he applied while I was out.
My visit was so easy, pleasant and effortless and I could not recommend David more. He was kind and very clear, explaining all the details so I felt safe paying the money I was paying. He was great at multitasking when other customers came in with smaller problems, fixing them while he continued explaining things to me, and the fact that I was able to go on my lunch date and come back to a completely upgraded working phone was AMAZING!
If David is working, definitely check out this store!

Stay away from this vastly overpriced location.

A great Verizon Wireless store!
I had a problem charging my iPhone 5, which was just over a year old. I went to another Verizon Wireless store in Manhattan. The attendant checked my phone and sold me a new wire. He also tried to sell me a new cube. I bought the wire for close to $ 28.00. When I got home, I realized that the phone still was not charging properly– the connection to the electrical outlet kept being lost. A few days later, I went to this store. They immediately diagnosed that it was the phone– I was eligible for an upgrade and in two days, as promised, I received my iPhone 6. All data, phonebook, etc. was efficiently transferred from my old phone to the new one. They were so nice, smart and accommodating. Btw, I went back to the other shop and after insistence, got credit on my credit card for the wire, which I returned.
I enthusiastically recommend this Verizon Wireless store!!!

This place was super helpful and David was very friendly. Not at all pushy. Went in and ordered my iPhone6 and that took all of five minutes. They called me a week later when it came in. Went in today and David set up my phone and put it in the case and everything for me. Super fast and easy interactions. Recommend this place for sure.

I visited this Verizon Wireless because I was due for an upgrade and I received great service. David not only bought back my own phone, but he got me the best buyback value he could (far more than I was expecting). He ordered my new phone exactly as I wanted within a week. He completely set up my new iPhone and was very patient while he downloaded all of my old apps and contacts. I was very pleased by his service and kindness. I would definitely recommend David and his store.

I went into this Verizon store to check on my account and see if I could update from my slower Android phone to an iPhone (after the 6 came out – ended up getting a 5S). Didn’t have any problems transferring my contacts, etc. and they even put the glass screen protector onto my phone for me (which is helpful since I would have messed it up). Not too many complaints from me! Only criticism might be that they didn’t have many color options for the 5S at the time.

Not a real verizon store.
You have to call verizon and ask them to verify that the store you are going to is an «authentic» Verizon. I went here with a cracked screen because my phone is insured and he did not even explain to me that this was not a real Verizon store before he tried to quote me a ridiculous price to fix it. Go to a REAL verizon store. They will give great options.

Agree with everyone. Terrible service. Not honest. We were there for almost 3 hours trying to get our phones and once we were both exhausted and desperate to get out of there, they start telling us about all of these fees and that «oh, your trade in is actually worth ($ 100 less) than we thought».
Really frustrated by the whole experience. I do not recommend you go there.

FRAUDULENT. I had the same experience that other people noted — manager lied to my face and over charged me for products that are $ 15 cheaper on verizon wireless website. DO NOT SHOP HERE.

Recently made the switch from atnt to verizon for my iphone. The customer service was horrid from the beginning. They couldnt just port my number like they easily do at the Apple store with your social and phone number. They needed my atnt account number. After finally getting that info from one of their iPads, it was another half an hour wait.
On top of it all I was asked twice if I wanted insurance. I clearly said NO but they tacked on a TEC Assurion Plan for 9.99 a month. When you sign the electronic screen you dont see the entire 5 page agreement, but when you go online and look at the pdf versions, sure enough it was listed there. It was also a pain getting it removed through verizon customer service. Liars, cheats and they obviously don’t care that much about converting new clients to their service.