AT&T

Let’s talk about some really shady practices that go on in this store.
Let’s not even talk about the super rude behaviour in the store or the pure laziness… let’s just talk about the shade.
I went in to switch out my phone-​I knew I was going to have to pay some extra fees and pay for my iphone and go to a new samsung phone-​What I was not prepared for was all the extra fees for the NEW and FREE tablet I was going to get.
I blankly asked the sales person what would be the extra charge for the tablet (I really did not want the tablet) he said there would just be a 10 $ monthly fee for the additional line– ok 10 $ I can totally do. Well I received my bill and a nasty surprise…
The FREE tablet was an extra 70 $ per a month on a tablet I really didn’t want-​What? So I called AT&T directly explained my situation ad the supervisor was able to take away the 70 $ charge and also delete the line with no charge to me. (That is why they got the 2^nd star) —
If you do sign up from this store watch your bill like a hawk after you pay for everything… because you could be getting screwed.
Go visit another store or better yet maybe a better company…

It was a small store. We stopped in to look at the phones and ask a few questions. The person helping us didn’t know some of the basic answers (which phones have wifi calling), but she was friendly. I feel like many of these stores are obsolete because the information is online, or requires an online chat only.

AT&T is average service. The only reason I am still with them is the unlimited data plan I am grandfathered into. Price going up 5 dollars a month, but will still stay with them to keep unlimited data.

I went into this store some time ago to add a line to my account. Apparently the rep, probably because they have incentives to add accounts, added another account to my bill rather than another line. Needless to say, I paid hundreds of dollars in extra fees and they refuse to try to help. Stay away from these people and AT&T in general if you can because their customer service is horrible.

Best AT&T hands down. Kazeem & Philippe were so helpful in getting my new phone so quickly and efficiently! Great experience!

Everyone and anyone who works at this location is always more than happy to help with anything that you possibly need.
I went in last night and needed help with setting up/​activating my new iPhone 6s and returning my iPhone 5 with the AT&T Next program. Everyone really took their time ti make sure my needs were met to the highest standards as well as also offering me new offers that I may not have heard of.
This is the ONLY AT&T store I ever go to in all of Manhattan. The service is perfect. :o)

Wait a minute! In the middle of my turn he had to leave because he was called to help someone behind the doors for Samsung problem? How about sticking around instead of hurrying me up.
I am going to buy an $ 120 package for international package!
That’s not big enough business?

To all the guys and gals working at the Empire State Building AT&T store Thank You! Thanking for being so sweet and kind. My husband and I were trying to navigate the subway system when our phone maps died, we stumbled upon the AT&T store in the Empire State Building and they totally helped us and got us all set up in such a kind professional way. Also, love the portable phone charger!
Thanks again,
Sandra and Jeff

The absolute worst… Employees either don’t know what they’re doing… Or worse, try to tell you they have to cancel your online order and redo it at the store (probably to get commission)… This location needs to be completely restaffed… Avoid this place at all costs

My husband just had the worst experience from the shop. The employee (Mr. Mohammed) was so rude and unhelpful. Will never deal with him again.

— Employees either don’t know what they are talking about or straight up lying
About a month ago added insurance to my plan in this store. Sales rep said that only $ 9.99 insurance plan will have deductible that goes down every 6 months, so I took it.
Came in today to do something else and found out that any insurance plan (even cheaper one) will have that feature. The only difference is tech support for my phone — something I never needed, and something that was never explained to me but what I was overpaying for. I know its just $ 30 a year, but I was misinformed and manipulated to spend more.
In addition, when I asked to change to a $ 6.99 insurance, sales rep asked me to login into att app on his iPad with my personal account and remove that insurance.
Then, he added $ 6.99 again through the system they have. He says its the only way. I say — he wanted commission as if he signed me up on that insurance so he asked me to remove it personally first. Again, nothing much, but its shady and non professional.
Don’t trust what sales reps tell you. Double check with the website. And most of the things, just do them online.

non-​existent service. Walk in and wait in line to give name. Then wait to speak to manager to see if they have product I want. Ask how long the wait will be to actually pay for the phone. Then manager snaps back that he cannot tell me how long it will take to talk to an employee and that I have only been here for two minutes (I’ve been here for 27 minutes). Wait 45 minutes for someone to get the phone for me… still no employee available and no estimated wait time provided.

AT&T do not hold a photo session during peak hours (5 – 6). This past Friday, I came to this location to pay my bill, but the automated machine was not working properly and I decided to seek an employee for help, BIG MISTAKE.
When I walked in I noticed many employees taking group pictures I guess for advertising or whatever purpose. So as I am standing there waiting, the three employees or so out on the floor are not veen paying me any attention and I know two of them saw me standing there.
Corporate should do a better job of not organizing a damn photo shoot at such a busy time of the day and now they will just jhave to wait unti I feel like going to another location to the pay the bill, this was ridiculous and very poor customer service!

Was having trouble with my i-​phone walked over to at&t, waited a couple minutes before being helped
«IIenis M» retail consultant was great took her time & made sure i was satisfied with with my new device «HTC cell-​phone»
helped me set it up, transferred my contacts.
i was very pleased with her work ethic, she also said text or call her if i had any questions

I must say this is great store, for once I was help well. The guy (I forgot his name) was fast and change my plan quickly. I actually recommend this store.

In a word, awful. Never going back here again. The people that work in this store should have customer service training classes /​workshops before dealing with customers.

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

This location is perhaps the BEST AT&T customer service I’ve had since I first became an AT&T user.
I came here a few days AFTER filing a claim with the MTA on a lost phone and IPod…
And the store wasn’t the busiest to boot on a weekday.
That only means one thing, MORE INDIVIDUAL CUSTOMER SERVICE.
I reactivated my phone account with my friend’s phone that she lent me until I can retrieve my lost/​stolen phone and it couldn’t be simpler.
One thing I learned is that the SIM card is a one time use and you are NOT allowed to keep the chip even after deactivating it.
Some KEY NOTES that I found out after the whole ordeal of having a lost/​stolen phone.
1) AT&T does let you know if your IMEI # has been used with another account most likely by the person who found/​took your phone OR sold it to an unknowing person.
2) They LEGALLY have to take the stolen phone device and contact the previous owner once said device is in the possession of AT&T.
Or at least that is what they told me to kept me from being even more invasive with my inquiries.
3) You should file a police report even though chances are slim that you retrieve your phone by that method.
If you need something done at AT&T come here.
I would go straight to the guy associates as they tend to be more detailed in this store.
The 2 times I’ve been here, the female associates has been less than ideal in their service.

Great service. I was in and out in under 20 minutes with a brand new phone that the employee set up for me. I’ve been to other locations and this one is definitely better than the others. They also seem to keep more models in stock. I had no problem walking in and getting the exact model I wanted.
Thanks for the speedy service!

I’ve been here twice and both visits were pleasant.
First visit:
–two different employees came up to ask if we needed assistance
–they didn’t rush and took their time to chat but also gave us personal space when we needed without us asking
Second visit:
–Again, employee was very friendly and helpful.
–I bought the white Samsung Galaxy Note 2 and the check out was smooth. Took less than 10 minutes for the phone setup to payment. The phone was working immediately
Of the four AT&T stores that I went to visit, this was the only store that had the Galaxy Note 2 (both colors) in stock.