AT&T

My iphone 5s had developed dead pixels where my screen was completely unusable. I was terrified that there would be nothing I could do but shout out to sales associate Jonathan who was AMAZING!!! He was able to walk me through my options and help me switch my phone over to my friend’s Verizon phone at no additional charge. Not to mention he’s a gorgeous guy ;) This is the best AT&T store and I’ll definitely be back.

BEST AT&T Store ever! They were very friendly, helpful and professional. Literally could not have asked for a better experience.

While I wouldn’t normally review behemoths like AT&T stores, I have to give the Madison Avenue location a special shout out and major thank you for their incredible customer service.
After spending 40 minutes in the Times Square location trying to exchange my broken lightening cable, I was told that since they don’t have the same blue one, I wouldn’t be able to replace with them and that I should call the Madison store to confirm that they actually have the 10 that shows in their system. Makes sense? Not exactly.
Walked over to Madison where Troy and Michael took care my non-​situation that Times Square seems to have taken so seriously immediately and I was out of there in 5 minutes with a brand new cable. While noted that they’re not exactly supposed to replace with different color, they’d make the exception so I’m not a crazy person running around Manhattan looking for a $ 10 cable. Oh and they offered me a beverage. You guys rock and certainly know how to run your business and keep customers happy. Excellent.

One word to describe this place… Shady! I had a problem with a replacement phone that was sent to me from Asurion so I went to AT&T to have them fix it. I waited for an hour and a half just to find out that they couldn’t fix my phone and I had to send it back. One of the employees told me he would give me a credit of $ 100 because of the inconvenience and said that it would appear on my next billing cycle… a month later I receive my bill and I don’t see the credit… I went back to the store trying to get an answer as to why I didn’t receive the credit and no one seemed to know what I was talking about. Even the manager who I had spoken to the first few times I had been there acted like he had never seen me before which was really weird. If employees are not allowed to offer credits to customers than they probably shouldn’t be making promises they can’t keep. I will not be going to this location again.

This store manipulated me into a ‘free’ iPad with my new iPhone. Then charged me $ 200 + monthly fees for it. I returned it to them, they took it back and never took off the fees. They essentially stole the iPad back from me. The staffer who did this no longer works there. Although, the current staff won’t attend to my issue, or retrieve the video data or compensate me. Therefore this store is on the theft list. DO NOT SHOP HERE!

Shout out to Troy and Rami who helped me upgrade my iPhone for work.
I came in, was greeted promptly (but not pounced on, something I appreciate). They told me how long the wait would be, and kept me updated. Once I got served, the process was fast and painless.
I know that retail jobs can be tough, so I appreciate folks who genuinely make the effort and bring a positive attitude. It is noticed and appreciated.

I had an awesome experience at the AT&T store location. Veronica, the young woman that assisted me, was friendly and knowledgeable. She respected my time by being efficient, but still providing outstanding customer service. AT&T, or its affiliates, need to ensure that they have more «Veronica’s» working for them! Veronica, thank you!

Awesome Sevice and staffs
Love this store!!!
The Maniger and staffs here r very very nice and very helpful. I went to many At and T store and seem like the staff hate their job and not good service at all. However, this store they know what to do and care about their customer. If u don’t want to be upset and want to get thing done go to this store location.

Like other AT&T stores in the area, this store is crowded and has far too few employees (read: prepare to sign up and wait at least an hour to merely make a return). I went to the store three days in a row before I finally talked to an employee. The only thing saving this AT&T store from the 1-​star fate of the store nearby on Park Ave is the manager Ekin, who has some humanity and compassion for the customer waiting hours on end for some customer service.

I had the worst customer service experience ever! Even the 3 managers on duty were rude! Employees didn’t want to be bothered… I have been an ATT customer for a long time but will definitely look to change.
Find another store if you can. Avoid this location.

… dedicated to shouting people out for their awesome work
in addition to my previous comment, i finally found the card of Sean Collins, who was the rotating manager at the time of my visit. He was super friendly, timely, and knowledgable. This team was steller.

Customer service was non-​existent. Walked in with my parents to buy 2 iPhones and 2 iPads on a Wednesday afternoon at 3pm. Waited 15 minutes and no one approached us. Finally a young lady from behind the counter yells out to the manager that all these people need to be put onto the sign up list. When I looked up to see who she was referring to, there were at least 7 other people waiting to be serviced. We walked out and headed to the union square location which serviced us right at the front door. Skip this location and go to the downtown location instead.

Poor service, do not have covers for the phones they sell. Since we only got in looking for a cover, they did not even wanted to bother with us.

WORST STORE EVER. I was ‘assisted’ by Starlin Morel — a fat bald dude trying to get super personal while helping. I was in the store trying to get a 4s 32 GB which got stolen. They gave me a 4s 16GB which I failde to check at the time. When I went back the next day, they told me the device was discontinued — which is a lie — you can get it at
. So I was forced to get the iphone 5. Then the guy failed to mention the $ 35 restocking fee in case I returned it. THEN he tells me if I enrolled my iPad in a 2 year contract with
, they could give me $ 100. AGAIN, failed to mention a $ 36 activation fee for enrolling the ipad in contract. Finally, they told me I was eligible for a free upgrade but charged me $ 36 to upgrade my phone. Horrible experience — When I talked to the guy after going over my bill, he said he forgot to mention couple things, but he was sure he mentioned the upgrade fee. I called ATT and they called the store, and the manager, Keona or some crap like that, said he explained everything. She wasn’t even standing right there!!! DO NOT go here. Awful experience. And creepy sales assistants.

Oliver is the man here. Make sure you ask him for anything you need.

Worst customer service I’ve ever experienced.
So, I wanted to trade in a single smart phone as part of a $ 100 trade in promotion. Keonda Clark, the assistant store manager, immediately came over to «assist» me by telling me that I could not trade it in if I wasn’t using it towards a device upgrade or new purchase, and then, only if I was an AT&T customer. As I wanted to use the credit for accessories, I complained. Keonda held her ground, so I called customer service to verify the T&C of the promotion. Turns out the customer service rep I spoke to confirmed what Keonda had told me.
And that’s where the trouble began. After hearing me talk to the customer service rep, Keonda let out a loud «Hmph!», and then started laughing at me. When I became angry at her reaction, she only laughed more and then started joking with the employees behind the counter at my expense. I immediately demanded to speak to someone higher than Keonda, which did not seem to phase her one bit as she continued with her jokes. I voiced my complaints to the Retail Store Manager, Regina, who was very apologetic, but ultimately ineffective at dealing with Keonda’s attitude.
If all of AT&T’s managers are trained to behave like Keonda, I fear for the future of AT&T’s retail business.
My advice, avoid this branch like the plague. Go to the 5^th Ave. or Lexington Ave. locations instead.
EDIT: Was contacted by AT&T’s «Office of the President» regarding the above. They profusely apologized on Keonda’s behalf and promised to reach out to the branch managers for proper training and protocol. Even though this doesn’t reflect this specific branch, I’ll add one star to my review (originally just a single star).

I went to this store the day following the launch of the iPhone 5 since it was the only AT&T store in my neighborhood that still had a supply of new 5’s in stock. The salesperson greeted me at the door and promptly upgraded my old iPhone 4 to a 5. She also quickly helped apply a $ 25 AT&T gift card I received for completing an online survey (which is what prompted me to start shopping for a 5 so soon after the launch). The entire purchase and new phone setup process only took a record-​breaking 20 minutes, including extending my AT&T contract for another 2 years. Curiously — and probably because this store on Madison and 47^th is in a largely business area — there were only 2 other customers in the store on a Saturday afternoon. This is a fairly large square-​foot store with a good assortment of merchandise and plenty of helpful, knowledgeable and service-​oriented staff. I recommend this AT&T store in Midtown for your next iPhone purchase. I’ll be returning soon to upgrade my wife’s iPhone 4.

If you are thinking about getting the Iphone, and you live or work in Midtown/​NYC in general, DO NOT get AT&T. Their 3G and voice completely craps out in midtown, and that is a well known fact. However the store person reassures you that you will get data and voice and that is simply not the case. I work in middle of Midtown and gets no data or voice from 9 to 6pm. Its useless.

My review at this store in heart of times square is a mix of good and bad service. I have been to this a couple of times since it is very close to my work place.
There have been instances when I was given really good service and staff was vert attentive. But on the other hand I received pretty bad service by the store representatives. Many a times the representative tends to talk to other customers and attend the in store calls also which according to me very rude. One should focus on one customer at a time.
Be prepared to wait for before you get to talk to the in store represenative, some times the wait can be very long.

Though I have issues with the network itself for numerous drop calls, the staff were very friendly & helpful. I got my new iPhone all setup at this location, so no complaints.