AT&T

i like to thank STELLA QUIROZ HICKS from at&t mobility on 31 east 17^th st ny for being so accommodating, attentive & gracious. i was at the store 06÷16÷16 and Stella assisted me in transferring all my data from my damaged iph6s plus to the new phone. she stayed with me until i was done. Stella always carries a smile & seems to like her job. i commend her for excellent customer service.
julieta R.

I received stellar customer service today from Carmen V.
Carmen displayed tremendous product knowledge, and was thorough and courteous. My visit to this location involved my problem being diagnosed, leaving my phone there for about an hour while it was hooked up to a machine to be serviced. She gave me her card, gave me a time line AND called my landline when my phone was ready, a half hour before she estimated. Carmen got my phone humming better than before and in record time. She clerk loves her job and is great at it. Thanks Carmen!

How can I give this zero stars? I’m a current AT&T customer who bought myself a new unlocked phone (not from AT&T) and went into the store to get a new SIM card and to transfer my phone number over. While there, I was told that there was a special promotion that made meant my account was eligible for a free tablet. I didn’t really need the tablet, so I made very sure it was free. No charges? None. Changes to my monthly bill? No. But it has data? Yes, from the same pool of data as your current family plan. But again, this is costing me nothing? Nothing.
A few weeks later, the bill comes: $ 45 activation charge, plus a $ 10/​mo charge for the new data line. I’ve been trying to get this resolved with AT&T customer care, but their suggestion is that I return the tablet under the «buyer’s remorse» policy. I might almost be okay with that, except that I’ve already ditched my old tablet in favor of this nice new one. Corporate says that only the store can fix it. I’ve called the store multiple times and no one ever answers the phone.
I’m still working on getting this resolved. If they fix it, this is a case of bad customer service. If they don’t, this is basically fraud.

This store has the absolute worst customer service I have experienced. I sat there for over an hour and a half to get my new phone working and got absolutely nothing accomplished. The worst person of all is their manager, Miguel Cotto. I was nothing but patient and cordial the entire time, until about 5 minutes at the end. I couldn’t wait any longer as I had an appointment to make, yet he continued to drag me along. He claimed that they made no mistake, though I had to deal with two different employees and explain my situation over and over again. The only explanation for it taking over an hour and a half is that there was an error made, which is fine, people make mistakes, but my frustration comes when I am lied to repeatedly and treated like an idiot. In the end he gave me my phone, so I left in a rush. Unfortunately for me, neither my new phone nor my old one works now.
Do NOT come to this store. You will receive horrible customer service and the manager is the worst one of them all.

Amazing place went there to upgrade my phone, was simple and fun got help from many reps they were all great

This store has horrible customer care. Don’t go there

I was recently eligible to upgrade my phone, as I do the leasing per month plan and was dreading the whole process. Getting a new phone is always simultaneously exciting and a pain. In the past, I have gone into the AT&T in Oklahoma when I am home for Christmas thinking that the wait would be less and the service more friendly than the big city. Jeffrey Gabriel was my retail consultant and he shattered my stereotype. Easily the most friendly and professional AT&T associate I have ever interacted with, I felt that he perfectly balanced my needs and talking to me about my plan with representing AT&T. He helped me understand my plan better and what I could be doing to optimize it I I will now specifically return to this AT&T store for any phone needs. It is easy to get to and with employees like Jeffrey, I wouldn’t be scared about dealing with phone issues and will keep me loyal to AT&T!!!

I worked with a rep named Jeffery which had the approach of a used car salesman. He used every tactic to convince me to use my phone credit for accessories which I didnt need and later ended up returning. He also tried hard to get me to sign a two year contract with a «free» tablet. «I don’t need that, I already have one.» He came back with «it would be stupid to refuse it’s free». He insulted my intelligence, had zero listening skills, and was hitting on my the whole time which was beyond unprofessional and distracting. I just needed a new phone and a better plan. He changed my service plan from 3G to 2G and acted like he was doing me a favor and was giving me a great deal but in truth, he cost me more money per month. And I’ve been getting worse reception then ever!!! Tons of dropped calls and «you’re breaking up» complaints. I called technical support and they tried to sell me a booster. No charge is straight forward with AT&T which I resent. Even though I’m a long time loyal customer from the beginning of AT&T mobility, I am switching to T Mobile which gives you way more for your money (more Gs) and less bullshit. People know when you’re bullshitting them and will take action.

If it weren’t close to my apartment… I wouldn’t set foot in this store. The customer service is beyond ridiculous. Like ridiculously BAD! We ordered an upgrade to be picked up and it took forever to get someone to even sign us up for the queue to be served. Then when someone asked if we were being helped– the manager rudely stuck his back to me as I was talking to the lady and said they are not next– that lady over there is. I said I know– she asked me if I’m on the queue. He totally ignored us. Hello we are customer too!
The when it was our turn, the guy walked around like a headless chicken trying to find our upgrade order.
With customer service like this… It encourages me to shop online more often and pay for shipping. Less stress.

I went in to purchase a phone and was impressed with how helpful they were. Stella, the person who assisted me, was even able to spot some savings I could make when she reviewed my bill. She was friendly, thorough and yet efficient. The manager, Miguel, was also courteous, knowledgeable and incredibly helpful. I left with a new phone and saved money in the process = great experience!!!

I was in AT&T st and teddy was very helpful and knowledge and very warm and inviting addition he went the extra mile to make sure my question was answer I am truly please and would visit again

Very disrespectful staff. Dragged me here because the site said a product was in stock. When I requested that product they insisted I buy a $ 500+ projector I didn’t want. So dumb. Avoid at all costs.

I’ve visited this AT&T location on two different occasions:
–The fist visit was a few weeks ago, I had a wait of around 10 mins and the sales rep that assisted me was annoyed with me. I simply wanted to know the breakdown of what my bill would be if I signed a new contract. She was short with her answers and I eventually gave up and went to a different AT&T store for assistance.
–I went to the store again last night because my SIM card stopped working. Upon entering, a woman with an iPad greeted me and took my name. I was third on a list of 4 total customers. The store had about 8 customers (including the 4 of us on the wait). Three employees were helping customers-​one of them was flirting with a girl asking about her Instagram. The rest of the employees were chatting amongst themselves and walking in and out of back room.
The we all waited for 25 – 30 mins before a client approached the first person on the list. At around 30 mins the second person was approached. The woman previously located at the front was one of the employees that kept talking and going in the back room. Then the store got ROBBED. Two what I assume to be late teen/​early 20s men came in the store and ripped two iPhone 6 phones and two iPads right from the display and ran out the front door– they easily got away as no one was watching the front door and the majority of employees were goofing off. This was startling and could have been avoided if the employees were actually paying attention to customers.
Then I had to wait again for several more mins before I was finally approached by a sales associate. The associate that helped me was pleasant, but did not go above/​beyond.
Overall: visit the AT&T on 8^th & Broadway if you want assistance. The Union Square location is full of associates that are either untrained or incompetent on how to manage time/​provide average customer service.
*sorry for typos

You’d have better luck getting through to the White House than you do getting a person on the phone at this store.
My service there was okay. I’ve been waiting for three weeks now for my iPhone 6… ugh

A 25-​minute wait at 11am on a weekday is not acceptable. This wasn’t a one-​time thing, it’s every time. You’re getting a tremendous amount of your customers’ money. You can afford to staff appropriately and be respectful of your customers’ time.

I’m upset and this review is a bit emotional. It reflects a poor sales experience I had at this location. Yesterday I came here with my 57 yr old mother to discuss options and getting a new phone.
We both simply wanted to get a clear simple explanation of our options. It became overwhelmingly obvious the organization was more focused on selling their «NEXT» program than helping us understand the cost/​benefits of what we were looking to do.
We had every intention of ordering an iPhone 6, but after talking to a sales agent, who then directed us to his supervisor, who then after taking 15 minutes to explain our options (added in, after we inquired that’s the total. «well there’s a $ 296 that would need to be paid)
All and all without filling you in on the specifics, the store reeked of mis-​trust and lies. I’ve been in sales 4 – 5 years, and it’s organizations, clients and other sales reps who churn in and out of our offices that this store really reminded me of.
A great salesman has his customer’s interests at heart (he builds their trust and drives referrals and an abundance of business through doing this). A great salesman isn’t a trick/​sly person who can sneak in sales here and there through confusing a customer.
It’s unfortunate we had to experience this type of service, I’ve been a long time At&t customer and would expect an organization of this magnitude to have much stricter standards in terms of how they operate their public facing stores.
Please beware that this store is likely to employ staff who will try and overload you with information to confuse you in hopes they can sell you into a program that may or may not be in your best interest.
The real kicker is when I asked the «manager» why he didn’t mention the $ 296 fee until after a 15 minute explanation he said «well that only kicks in if you don’t upgrade again after this.» at that point I looked him in the eyes and it was clear the mode of which he was operating. We politely excused him and left the store with no intention of ever returning.

I went to the store yesterday after purchasing 2 I phone 6’s through a third seller for AT& T. The manager Mr. Nieves immediately got someone to help me,. David S and a blond woman (don’t know her name) spent an hour trying to figure out why my account wasn’t showing up. They finally figured it out unfortunately, I would have to go back to the reseller. Since my account was just opened the day before they let me get an LG tablet for free with an agreement of 10.00 per month. Which was perfect for reading my books and watching movies. The staff was friendly and extremely helpful, Dave answered all my questions and the manager went the extra mile. Blondie :) was awesome helped me with accessories and told me about the apps. I appreciate them and would definitely would have preferred to do business with them. Unfortunately, they don’t have an I-​phones in stock when we were looking.
Thanks Guys

Wow. The two women I had the misfortune of dealing with were the rudest, most unhelpful, clueless staff ever. I would avoid at all costs.

Go to a real AT&T store unless you’re buying an accessory… I had a question and was wondering if my phone had been bugged or hacked. The guy did not understand what that meant. I tried to explain it several times. Five minutes later he understood. Kind of.
I told him I heard from several people along with lots of people’s experiences online that you could go to the AT&T store and they could detect any program used to hack into your phone. He said he couldn’t do that and it wasn’t possible, that I had to go to a place for technical support. I asked him if I could go to the one on 42^nd street. He said there doesn’t exist one on 42^nd. There is. I’ve been there multiple times.
Five minutes later, he said I could go to the AT&T store on 14^th and 9^th but I had to set up an appointment with them. It took him three minutes to do a simple task like that. So… I CAN go to a store after all… Ok. Then it took him another 5 minutes to grab headphones for me. This should have taken 10 minutes and I was there a half hour.

Upon entering store #7919, I was promptly greeted which associates are able to hone their hospitality and customer service skills in the service industry… whoa! Without further ado, I was able to utilize the payment kiosk and attain the store’s business card added to my collection. This AT&T #7919 sits in Union Square adjacent mere distance from the 4, 5, 6, L, R trains.