Verizon Wireless

This is the worst Verizon store I’ve been to. The one by Union Square is so much better. I recently upgraded my phone and began having problems with the new phone almost immediately. I couldn’t make calls, music would play on speaker even with the headphones in and when I recorded videos, no sound would record. The employee who set up my new phone also managed to delete all my contacts and then suggested maybe I had always had 0 contacts and I was confused. I was able to restore from the cloud but it was extra work for me and very frustrating.
The lazy manager here was incredibly unhelpful and basically accused me of lying when I explained how the phone wasn’t working. Of course, the phone worked perfectly for him. I get nothing out of exchanging my phone, it was already brand new and who wants to spend hours at the Verizon store if they don’t have to?
Another employee suggested I just reboot my phone when it was acting up. I’m not going to reboot my 3 day old phone everyday for the next year and don’t see that as a viable solution. I went the Verizon store by Union Square and received great service. I will never come back to this location and would never recommend it.

Felt like I walked out of a used car lot, never again. Was forced into a package featuring services I didn’t want or need, and given all this «free» merchandise that I was then charged $ 200 for. Next time will go straight to the Apple Store and straight up just get what I asked for.
UPDATE, I spoke with Verizon and they are refunding me for the services I didn’t ask for, and apologized. If you’re told at this store you have to accept a tablet and jetpack, (with line fees), that is untrue. Gave me faith again in Verizon customer service.

This VZW is small and very close to the Union Square/​Broadway one, and made up some fake rule about a recent promo, so I see no reason to return given the better policies at their counterpart.

After I got out of the Loft store, I noticed that there was a Verizon store right across the street – I decided to go in just to look. I was still using the iPhone 4 and it was showing its age. I hadn’t been under contract for a couple of years so I was also looking at going to T-​Mobile. I was interested in getting the iPhone 6s in the rose gold color – how cute (I’m such a girl… lol). I wasn’t remotely interested in looking at another brand… team iPhone! I was greeted immediately by Lisa and asked if I needed help with anything, I said that I was just looking. Eventually, I asked about the iPhone 6s with 64G. She was not pushy; she gave me space to make up my mind because I am super-​duper indecisive. She also offered me bottled water. She had another colleague with her named Bibi who was okay but a tad too eager and pushy. I rather work with Lisa. Lisa did her best to find a discount with my employer what there was none (I told her that I didn’t think there was one). Lisa and Bibi also alerted me to the fact that my bill was going to increase at the start of the next billing cycle because I still had the unlimited data package and Verizon is trying to get people off of it. So, I knew I had to make a change whether I decided to get a new phone with Verizon or another carrier. I decided after a lot of hemming and hawing, I got the iPhone 6s in rose gold and I got a case for it but I might return it ($ 34 bucks for a case is a bit pricey for me). I really only got it because the phone is really slippery without it. Anyway, I had a pleasant experience working with Lisa and I’m happy with my purchase.

I had an unusually painless experience upgrading my phone here. Richard assisted me, and by assistance, I mean he:
— got me a discount on the new phone
— explained to me (a skeptic of installment plans) why the monthly payment system for the new phone would be highly advantageous over paying the cost upfront
— despite adding on $ 27 per month for the phone, somehow still lowered my monthly bill
— set up my phone quickly, installed the screen protector, and took my old phone in trade
— was extremely polite the whole time.
In short, spotless experience on my end. I went at an off time, so I’d imagine it’s a lot less pleasant when there’s a huge crowd, but as far as Verizon stores go, I’ll definitely come back.

Going to Verizon is like going to the dentist. Always a fight. They normally keep pushing something u don’t want. This visit was different, the customer service rep actually was very low key and resolved my issue easily. Amazing.

Came in here today with a simple question.
The woman who helped me was a total b***h. Her name started with an M, thats all I can remember.
I am in my early 20’s and she was incredibly condescending to me.
You work at a cell phone store. stop acting like its so hard for me to understand what you are saying.
Avoid due to terrible workers (from my experience at least)

I broke my phone over the weekend so I showed up right when they opened on Monday. Luckily I had an upgrade, but I unfortunately walked in without my ID (left it in a different purse). I figured I would still be ok, because I obviously knew all the information on my account. They would not help me! I could give them all of the information: SS #, login ID, passwords, everything! and they said I had to have a STATE ISSUED photo ID. This is a ridiculous policy, especially when you can buy a phone online EASILY with all of the information I mentioned above. Verizon needs to reevaluate this.

I came to this store after my old phone had stopped working. Being a college student, budget is important to me. Overall the workers were very friendly. In particular, I was helped out by Shay, who was incredibly patient with me while I asked about payment plans. She assisted me for about two hours and helped me get a great deal. Thanks so much!

Worst service ever, I just wanted iPhone charging cable and the person serving me spent all the time texting. I left in disgust!

Awful customer service. From everyone in the store. Dear god it is not that hard to be friendly to customers.

I had a very good experience with Verizon Wireless thanks to ScottG, Solutions Specialist. I had a complicated case in transferring from Sprint to Verizon, but Scott kept at it. Also, thanks to his Manager, Junior, who also helped to find a solution for me. VERY HAPPY with my new iPhone and my $ 150 credit for transfer from Sprint.

These people don’t treat the customer with respect. I went in to buy an iPhone 6 and wanted to test the 2 sizes out for the size of my hand and see how typing would go and if I could reach across the screen with one hand, etc. They would not unlock the sample off the ridiculously big security cable. And acted like no one who comes in can be trusted. It was insulting and when I said I couldn’t decide without testing the size out, the salesman shrugged and walked away. Wow. Really?!

As a longstanding Verizon customer, I swear by the location on W.80^th & Broadway– they have always done right by me.
This location, and Lashawnda, in particular, is right up there.
I felt totally taken care of and was thrilled with my purchases.
#MONEYANDTIMEWELLSPENT

Bad service despite long and loyal verizon customer. I spend over $ 300 per month with Verizon Wireless with a 5 line plan. I am only 2 weeks short of an upgrade for a new iphone. I really need a new phone as my screen broke this week. I was told by a friend that Verizon is letting people upgrade early and was told by the store that offer ended last month. I explained my situation to the sales person who spoke with the manager who confirmed he could not help me.
Lesson learned — have all my phones roll off at once so I can switch to another provider easily.

Never would I ever even consider writing a review for customer service at a Verizon store, but my experience was truly out of this world, and they deserve the boost.
I had cracked my phone a few days prior to coming in and was looking to upgrade, but I still had quite a long time left on my contract. I called Verizon Customer Service more times than I could count and went to the store on 5^th Ave, all of it to no avail. But within 10 minutes of stepping foot in this store and speaking to the lovely Krystal, I finally saw light at the end of the tunnel. Not only was she able to find a way so that I can upgrade my phone early, she did it in the kindest and most patient way. I have been a Verizon customer for almost 10 years, and while their customer service is stellar 95% of the time, the level of service here has exceeded expectations beyond imaginable.
I would definitely recommend coming to this particular Verizon store.
Thank you, Krystal!

Had a great experience here when upgrading my dinosaur iPhone 4 to a 5 during my lunch break. Lashawnda was my wonderful sales associate — she was cool, calm, professional, and had me upgraded and ready to go within 20 minutes. The only thing that’s a bummer here is that ironically there is no WiFi or cell signal: ah, the irony.

No service and no WiFi in a cellphone store?! Are you serious? Apparently the worker has to walk to the corner of the block to get a signal.
Don’t waste your time.

Hey, it’s a Verizon store. We all know the game they play here with all the fees and exorbitant monthly charges on their phones. It’s like being shaken down by gangsters each month to get their cut. Yet, I still keep going back to them as I do like their phones choices and honestly have been satisfied with their customer service. Plus, I travel a lot for biz and I still feel they offer the best signal reach over any of the others out there that I have had in the past (TMobile, AT&T, etc), especially out on the eastern end of LI where we have family.
That being said I was due for a new phone anyway as mine was about three years old and was pretty beaten up cracked screen and all. I received an email for my upgrade offer and headed over here after work. Armed with my recent tax refund I decided to splurge on a new droid phone. The sales rep was great and set everything up for me, even though it was almost closing time. He stayed late and made sure all was working correctly and also transferred over all my saved media and phone contacts. Love my new phone!
Still, I feel like they try to push a million things on you when making a sale here. They come out with a bunch of accessories they try to sell you which I declined. I can get that stuff cheaper at many of the stands you find on the street corners which I did the next day. It’s such a scam that these cell phone companies have going on.
As far as this location goes it’s a typical Verizon store that carries all the normal products and services. The rep who worked with me was very good. The other two employees who were there were having a pissy-​fit argument right in front of me as I was waiting for my phone. Fun times!

Let me break this down.
The bro who helped me, Rick, was awesome. Very friendly and attentive. Listened to me complain about all the fees and was able to get the manager to give me a bit of a break. He was 4.5 to 5 stars on his own. He’s good, but I think he’s moving to the store by Union Square so check for him there.
Verizon in general… they fee you to death and that pisses me off because I’ve had my cell phone with them since 1998. 15 years, I’ve had 8 or 9 phones and I still get charged a $ 35 upgrade fee when my phone is two years old? After you’ve soaked me for how many thousands of dollars over the past 15 years? Come on.
Service by the rest of the staff was a big fat one star, though. I was there on a Thursday after work. It wasn’t that crowded. My man Rick was setting me up with a new phone and there were about five employees standing behind the counter just shooting the breeze. A woman walked in and came up to the counter. not a single employee (as I said, there were about five of them) acknowledged her. Finally, a dude who was trying to sell Fios who was standing off to the side asked if she needed help and she said she did and he then re-​directed her to the counter where someone finally asked what they can do.
Retail people of the world, listen to me: When someone walks in, acknowledge them. The customer is how you stay in business. Talking to your co-​workers about what you did last weekend or what a freak some chick is does not pay the bills. Talk to your customers. Is that so hard?
Anyway, this customer turned out to be totally annoying and did that horrible «vocal fry» type of talk which made me want to stuff a tube sock down her throat so she would shut up and stop hurting my ears. They couldn’t help her anyway (or at least they told her they couldn’t, I am not sure if what they were telling her is true) but she left upset. Then they laughed at her when she left. Really cool guys. You’re all awesome professionals! I’m just glad Rick is getting out of that toxic environment.