American Academy of Pet Grooming

Let me start by saying that if you love your poodle, do not bring them to this butcher shop. When Lance was there, he took great care of my toy poodle. However, they never told us that Lance was no longer with the Academy. Prior to coming here, our poodle went to the NY School of Dog Grooming without any issues. My husband told them to leave his pom-​pom tail, ears very long, and top knot (essential for poodles) and they completely shaved everything!!! They never once gave the courtesy call to tell us that was their plan and get our consent to shave him, which we would have never given. They took a well-​bred poodle and turned him into a dog that did not even resemble a poodle. He is a tuxedo parti-​mix poodle and his beautiful blonde, café, grey, black in his ears and tail is completely gone. If you are going to do something other than what was requested and expected by your customer, a courtesy phone call should be made before making such horrible, drastic, and unrequested butchery to a dog. They said he was matted. Newsflash! If he was no matted, you would not need to bring him to a professional groomer. He is always matted when he went to NY School of Dog Grooming and they took their time and made him look amazing, thanks to Grace (if anyone knows where to find her, please let me know asap) and Lance always made sure he looked great at American Academy of Pet Grooming. My husband and I were horrified and never so upset as when we picked up our dog and saw what a butcher job they did on him and were not even apologetic. We would have gladly picked him up or paid extra for them to do a proper job of dematting him but were never even given that option. I will never ever recommend this place to anyone who loves their dog. They have zero respect and absolutely the worst customer service I have ever encountered. Our dog will take over a year or more to hopefully get back to the beautiful look he had.

This groomer was horrible. I say this for several reasons; they butchered my dogs’ haircut. He had over 10 gouges in his skin. He had many nicks and scabs. Uneven choppy hair requiring us to spend additional monies to fix the disastrous cut he received. When I picked him up, they delivered him to me downstairs and then dashed away as quickly as possible. It was a traumatizing experience for our dog. They didn’t even follow the instructions we gave them as to how he should be cut. I vehemently do not recommend this establishment for grooming of your dog. I would give them half a star, at most, if it were possible.

THEY CUT THE SKIN OF MY DOG INTO 5 – 6 HOLES and blamed my dog for jumping. My dog is 8 years old, 4 pounds, an omega dog/​easily handled, and has been getting groomed for 7 years without any injuries. They sent us to their designated vet (Dr. Suchanek at Midtown Animal Hospital), as they regularly injure pets according to the vet’s staff. A second trip to Blue Pearl was necessary and the ER doctor also noticed my pooch was dehydrated. Further detailed Unilocal and internet research, including «unrecommended Unilocal reviews» (simply due to Unilocal’s filtering software) discloses numerous pet injuries including a feline Death dating back to a few years. There is also a review from one of their former students exposing their Abusive methods towards animals they cannot seem to handle due to improper training and patience– by shaking and yelling at them. The grooming area is Hidden upstairs and human owners are not allowed to even take a look (I have asked before). Makes you wonder why… Because they are known for Caging animals during waiting periods (before and after grooming) without water. Hence my dog’s dehydration. Just filed a BBB Complaint, and all other owners, whom God forbid, receive back an injured furbaby should too! They are Not BBB Accredited. Our furbabies can’t speak and report back to us, but a picture speaks a thousand words and only us humans can protect them from these arrogant, incompetent, negligent groomers and students:

Our new dog desperately needed grooming. We had recently brought her home from the animal shelter, and she literally looked like a walking mop of hair. We initially considered going to Walter’s on a friend’s recommendation, but the receptionist there gave us an attitude when we asked her for a quote. Girl, please.
I found AAPG on Unilocal,gave them a call, and was immediately scheduled to bring our dog in for same-​day grooming. Although the dog wanted to bolt out the door the moment I brought her into the shop, the staff was able to easily make her feel like home (and a million bucks about 3 hours later with a blue bow on her ear).
Tips:
— Cash-​only, inexpensive for the area
— Super-​hairy dogs (like mine) might be charged an extra $ 10 for ‘dematting’
— Appointment-​only
— Two drop off times during the day — 9:00AM and 6:15PM (somebody back me up on this). Why? They groom dogs in groups.
— Will call you when dog’s ready (usually in 3h).

I took my dog here for a grooming because my usual place was all booked up. It was also much cheaper, which was an added bonus.
The staff is very friendly and warm. They took my dog upstairs for grooming, which I felt a little uneasy with because I hadn’t seen the actual grooming area. But because I had to run to work I didn’t have the chance to be picky.
It took them 7 hours to cut my dogs hair! I didn’t make an appointment and I am sure they had a high volume of dogs to cut, but that seemed like way too long. I assume they kept her in a cage the whole time… and when I picked her up she immediately had to use the bathroom, so I assume she didn’t get walked at all.
I told them all of the things that my dog needs because she has specific sensitivities. My usual groomers pays close attention and makes sure to avoid the things I tell them to. When I get my dog back from AAPG she is in a fine mood and has an ok cut, but they plucked the hair from her ears and must not have used a sensitive skin shampoo (since she has been itching like crazy). Since my dog is prone to ear infections, I make it a point of telling all groomers not to pluck the hair. Because it will cause he discomfort and me a large vet bill. But the groomer at AAPG pulled the hair and now she is scratching a lot.
I wish I could say better things about this place because they were so nice and accommodating, but the errors they made were rather large. I want to say I would go back because they were so cheap and conveniently located, but I think I will have to suck it up and pay the extra to see my regular groomer.
Sorry AAPG. Make sure to listen to the needs of your clientele!

I brought my little man here after a lady at my dog park suggested it. Eli did a fantastic job! He definitely had his work cut out for him, as the place I had taken Gizmo before had completely messed his coat up. He fixed everything beautifully and I will be coming back.
Cash only!

I’m a student but I will always be a customer. The instructors were knowledgable and really cared about the end result. It was time well spent.

So glad to have returned to AAPG! I used to bring my dog here before they switched ownership a couple of years back, and I was hesitant to return without knowing the new management. Then, our last grooming spot, the also-discounted-because-it’s-a-school NY School of Pet Grooming, closed last month. After hearing some glowing recommendations about the new AAPG from neighbors, I decided to give it a go, and they were fantastic.
The AAPG staff was attentive and friendly, listening to everything I wanted in his cut and following through. My dog looks great, and he also appeared much happier with the AAPG staff more than at any other groomer we’ve been to (which is to say nothing about any of the groomers — he just really, really hates getting groomed). All for $ 40 (charge for dogs under 20 lbs — check their website for your dog’s specific pricing)!

My 1^st visit to AAPG for my furry friend, so this was my 1^st impression visit.
Place was nice but small in entry way.(no biggie to me).
Everyone there was very pleasant and they came down and sat with me and my dog. Kind of like a mini grooming consultation. My dog was very matted (my fault) and they took that into consideration.
The grooming was done on time and my dog looked fresh and super clean!
I will be using this place for my grooming and will recommend to my friends and family, (my sister has 2 dogs and on a limited income).

I took my Yorkie for wash and hair cut — was very pleased — service was great, he came out looking nice and clean and the hair cut is so cute on him. The staff was friendly and kind, Eddie was very patient and also very punctual — i dropped my Yorkie at 9 AM and he was ready for pick up, as I was told, by 2 PM. Would use again.

This is a great place to take your dog if all you need is a decent hair cut and a bath. I’ve taken my dog here several times and have had no issues. The groomers there are very friendly. The older lady, who I think may be the owner, handles all the appointments is not rude but just direct and matter of fact. It’s not the best grooming job I’ve ever seen but for $ 40, I’m getting what I wanted which is a bath and a hair cut for my dog so you can’t get a better deal than that.

My 4 month old puppy was looking quite a mess and needed some grooming attention. I knew I would only be getting a standard puppy cut sort of look, nothing stylized so I didnt really feel like paying $ 100! I found this place, was charged $ 35 for an awesome cut! My dog came back looking happy and healthy!
The place was clean, I met with the owner, saw the facilities, etc. The groomers did the puppy cut as I liked but also did a great job of keeping her breed style somewhat as well. I will def. be going back.