Blue Hills Bank

Sadly, I will never bank here again. After providing all the correct and necessary information for a loan, they made an avoidable mistake. Instead of calling me as they said they would, I contacted them so the issue would receive attention. After listening to their excuses, they did not rectify the problem to my benefit. This is not the way to treat clients. Terrible customer service. I’ll go to another bank who will take the time to listen and advise correctly.

I definitely would not recommend MORTGAGE dept of Blue Hills at NORWOOD.
If you have problem with a loan officer, don’t bother to bring it up to the Manager Robert Driscoll. He is the least helpful person and has unprofessional way of speaking.
I tried to get a consumer loan from this bank. After weeks from submitting all the necessary documents and signing permission for them to seek additional information, they would make you believe as if it is almost done in several days while they make no progress. Their trick is to get people first and delayed the process for weeks. It took another several weeks after I was told that it would be done less than a week. Then they made last minute contact to my mortgage company to get the doc faxed to them. Of course they charged $ 25 fee for FAX to me at the time of closing. Of course, i never signed an agreement to pay for that express service they chose to use. When I complained this to the loan dept manager Bob, he was talking so unprofessionally. He insisted that whatever the cost of securing the loan, it was my responsibility to pay. He apparently thinks he can get away with passing expenses to consumers and ignoring any rules of lending. The fact is that the fax fee was avoidable if they requested ahead of time to be mailed to them and i never signed an agreement to pay for make up for their last minute convenience. Instead of believing or planning based on what they say, you will also have to be on top of things by leaving tons of messages and emails to get any response out of them. They are supposed to provide you with disclosure of fees in written form, but you will have to ask for it.
For another mortgage loan, I pulled out in time since they collected fees before the disclosure of fees. Unlike the other reviewer, I got the fee for appraisal and credit report back. Although it was before they did appraisal and credit report, they were reluctant to return money.

It took over a month to get a pre-​approval letter so we had to go with someone else who got us one in 48 hrs. Chris never tried to explain anything to us & did not seem to care if we used Blue Hills Bank or not. Terrible customer service, definitely would not recommend them for mortgages.

I have had accounts at this Norwood branch of Blue Hills Bank (Hyde Park Savings) for years and have been completely satisfied as a customer. The staff there always make me feel welcome with a friendly smile. Courteous and professional, great combo! Kudos out to my fav rep there, Pat Bruno, who has been nothing short of a blessing to me, as far as help, superb!

I tried to get a mortgage at this bank because they were about to close on another property in my building two days after my scheduled closing date. Granted I had a rush, only contacted them three weeks prior. However, everything was set, and done on time. They decided to drop me at 2 hours before closing due to a building issue that they claimed they could not underwrite. The other unit in the building was also dropped 2 days before their scheduled closing.
How do you run business like that? How do you promise a customer that they are clear to close on a house that they are about to move into from across the country and then decide to pull the rug out from under their feet two hours before closing?
Oh, did I mention that they kept my $ 535 payment for the appraisal and are refusing to give it back?
Beware!