T-Mobile

I was not told to bring my last month bill into them to get the credit for switching, now I’m in collections with Verizon where I had great credit and now I am still battling with getting the funds from this location to pay off my bill. Make sure you get ALL details before getting excited.

5 stars for Darion! Now I have 2 tmobile stores I like depending on location and hours.
Last December I was rushing from work to pick up my mom and take her to upgrade her phone. I called this store and a very rude girl literally tried to deter me from going! I would get there 30 minutes before they close so she talked about how long upgrading could take and the attitude in her voice… I was pissed. My mom was so excited because it would be her first smartphone so I went anyway.
As soon as I walked in I saw her. Caucasian female with blonde hair (didn’t care to learn her name). Then there was Darion. He was so incredibly sweet, patient, and professional. Working with him feels like working with someone who enjoys their job. He didn’t rush us but we knew what we wanted and how to do it since I had upgraded my phone recently so we were done by closing time. That rude girl who had me mad before I even walked in? She got stuck having to help someone who sounded like they’d be a while lol!
I went in again today, 4 months later, and while I didn’t get Darion, there he was piping in to offer suggestions and answer questions when his co-​worker needed him. Again so pleasant… If I need help, I want to only go in on the days he works. Btw, get a Samsung phone and the Samsung Galaxy Tablet S2 is 50% off!!! Limited time offer;).

BEST STORE! My husband and I went in just «asking» and «browsing «for pricing to move from our Sprint contract and we left with our new Galaxy S7 Edge phones and better pricing than Sprint!
I can not thank Juliana and Anthony enough for their expertise and knowledge to help us out! They truly were the MOST friendly and patient team! We went into T-​mobile being skeptical but left with a whole other thought.
Anthony knows his stuff and was super helpful when transferring over our items, even if it took forever with my dumb phone. Lol Juliana was great a manager as well overseeing and helping to get the best deal.
Thank you both for your help. We were truly satisfied! We’ll definitely recommend to friends and family!

I switched from Verizon primarily because their customer service has treated a loyal customer like myself with a lackluster attitude for several months. As such, I visited this T-​Mobile location to switch and was greeted by Karen & Anthony.
Karen & Anthony were very through when explaining my options in a clear, concise, & genial manner. I was in and out in about 30 minutes and left with a great experience unlike Verizon’s treatment has given me. Thanks again!

My boyfriend and I went in to get a new iPhone at the #536 T-​Mobile store. We were immediately greeted by the very friendly staff, and were helped right away. We had many questions about the different plans, prices, etc., and Karen was so helpful in answering all of our questions all while making us laugh and making our time there very enjoyable! The staff was awesome, the store was very clean, and we will definitely be coming back in the near future. All around the best T-​Mobile store I have been to thus far. Thanks again Karen! :)

So Karen and Sherria did a fantastic job helping me out I give them five stars they help me out like an hour and a half for a couple problems and couldn’t find nicer people and the store so clean I could eat off the floor

The people who work at T-​mobile store #536 are the best! Darion, Ganisha, Sherria, and Karen were super helpful in trying to troubleshoot my phone. They tried everything, called customer support and finally Darion fixed it by thinking outside the box! Thanks again!

Karen is mvp. She has a great attitude, she is very helpful. She made my T-​Mobile experience a smooth trip. Karen if you’re reading this, thank you so much again :)

I have been wanting to update my phone for a while so I’m really glad I walked into this T-​mobile spot on my way to L & L! I walked into the store and after looking around for a bit I was greeted by Karen who asked if I needed any help. After explaining my concern’s to her of how I was unsure if the upgrade from the iPhone 5s to the 6s was worth it, Karen started to explain the spec’s of both phones and how I would notice the improved spec’s on the iPhone 6s model right away, should I upgrade. She was a big help as she also went over the questions I had about other phone models and the pricing options. I left knowing exactly what phone I will be upgrading too in the near future.
Thanks Karen!

Jonathan was amazing when we went in to see if we could switch our carrier from Sprint to Tmobile instead! He was patient and funny the whole time and so was the rest of the staff. Hands down this is the best store to go to when you have an issue with your phone or need to switch carriers as well. And no contracts when you switch from one company to another! We got the S6 all around for low cost and the bill is STILL cheaper than my old one. Seriously if Jonathan is helping ypu, you’ll be in the best hands because he goes the extra mile to make sure you’re happy with your service and decision.

Chris really made the transition from one carrier to another very easy. Gaave the whole family a great deal, and anytime we go in for questions their staff takes very good care of us. Thanks for your awesome service joe!

I LOVE T MOBILE! Thank you for getting me out of contract/​prison hell with SPRINT! I now have an awesome plan, great phone and free of contracts! Waaaay better coverage than using Sprint towers. I’ve had the service for almost 6 months now, and NO dropped calls or scanty coverage while talking. And the best thing is the savings! I only pay $ 40.00/mo for unlimited calls and text and never even come close to using all of my data allowance for the month. The customer service in the store is great too. The only think I can say I don’t care for is being piped into another country if you call customer service. But that is just about all of the cell companies nowadays.

This is the best T-​mobile store in the Northridge area strictly because of Will R. who provides excellent customer service and goes above and beyond every time I see him. When I’m waiting, I can see he does the same with all of the customers there as well. He is patient, courteous and answered all of my questions.
Also this location is generally not as busy as other locations because it is tucked away near the back of the strip mall. Although parking is a bit of a pain in the evenings because of the busy 24 hour fitness.
This will be the T-​mobile store of my choice going forward and hopefully Will R. will be there to help.

Insane pressure to buy high-​priced smartphones and 2-​year contracts. Possible misrepresentation of no-​contract carriers and plans as being worse than they actually are in terms of coverage, in order to get you to buy fancy T-​Mobile contract offerings.
Employees do their jobs and are helpful but company bias is thick and heavy. As are most cell phone stores.
Great place to quickly pay your bill. Usually not crowded.