Verizon – A Wireless Premium Retailer

I would give this store a 0 if I could. Daniel Jaime is a SHADY salesman. He insisted that my mother and I take a jet pack device for free. When told that we didn’t want it, he said that if we didn’t take it for free he would have to charge us more. I finally took it telling him I was not going to use it. Well, it is not free!!! It is $ 10 and tax extra a month. When I called him to complain, he said well you were paying $ 40 for 2 GB before now you are paying $ 40 for 1 GB… it is the same price. Actually, I could have saved $ 10 a month for something I didn’t want or need. He must get commission because he told me to send in the rebate right away as he didn’t want me to return it. I complained to Verizon and they said that this location is not a corporate store and they should not have sold me something I did not want. It took 4 hours for me to upgrade my phone in addition to being ripped off. He kept saying the manager will be right here with your phone. My elderly mother had to leave after that time and he told us to come back the next day at 11 a.m. and he would finish the transaction that we already paid for. When we arrived at 11. He was not there and the person on duty said they could not complete the transaction. Only Daniel could do it. We could not come back for a third time so after I insisted, we finally got the phone we paid for 1.5 hrs. later! Stay away from this store!!! They say something is free and it is not. They should be shut down by Verizon. They give Verizon a bad name. I now have to spend $ 240 extra on my bill since I cannot cancel the jet pack for two years!!! That doesn’t sound free to me!

If I could give a –0 I would. Deplorable service. I came in @ 3:47 and right now at 4:51 PM I am still waiting after the female manager took in a woman after me and pretended to be «just» taking a payment when she approached her. She was there to make an exchange and purchase; obviously a friend and proceeded to take another sales rep away from a different client to assist her friend as she then wondered through the store not assisting people and then left later to return and help another person who came in at 4:44 pm and said she only had a question and proceeded to look up her account to do an upgrade sale. The male sales person she took for her friend then left the store after finishing her sale. The only other working sales person available finished his sale, went on to assist the person in front of me and then help the woman the manager left hanging mid sale. I want to go ballistic so bad but what good would it do towards subhumans that have no remorse, no ethics, no care and absolutely no CONSCIENCE??? If you say anything, they’ll screw you over by not helping you at all.
It is now 5:30 and Sonny is skirting around hoping I’ll leave because he is not getting a sale out of me, even though he keeps talking about my upgrades. NOT HAPPENING SONNY!!! NOT IN THIS LIFE TIME!!!
How do you live with yourself, deceiving and outright betraying any sense of decency or kindness? I left without being helped…
Two hours of life wasted on my only day off!
Come to find out, they can’t do FIOS in store and Sonny knew the whole time. Beware!

Do NOT go to this store! They pretend to give you «freebies» and lie. I got a jetpack which was told was for free. He said he called his manager and got «approval» for this great offer. I would just have to pay for the activation fee. Now I’m stuck with this device I didn’t want and a extra monthly charge. I tried to cancel it but was told I would get a fee of $ 175 if I did. Don’t go here. Just stay away. If I could stay away from Verizon I would but stuck. Urgh. Scam!

I dealt with an employee named Daniel Jaime recently and had a terrible experience with him. I was trying to return a previously purchased Verizon Jetpack device, which shouldn’t have even been pushed on my Uncle who didn’t know any better and bought it at his persistence, and instead of trying to help me return it, he kept on telling me how great a deal it was for me and my Uncle to have it but I kept telling him it is NOT a great deal when we will never be using it. But over and over he kept trying to convince me of how good a device it was when I kept telling him I didn’t want it and it was like talking to a wall. I got so fed up with him I told him to leave me alone and talked to his manager, Kaitlyn, who has been cool the both times I dealt with her.
A terrible customer service experience with Daniel will drive me and everyone I know to never come back to this store. All he had to do was try and help me accomplish my goal of returning the device and instead, all he did was try to convince me how great a deal it was and how useful it might be to us. No, Daniel, it’s worthless to me when we don’t need it in the first place and I’m really upset that you would even try to package it in a deal to someone who doesn’t even need it. It just goes to show how much you are trying to sell items for the benefit of your paycheck rather than trying to take care of the customers you deal with in an honest way.

Great service! I’ve had this old droid phone for a very long time, so I was looking for a new phone since mine was starting to die very fast. I walked in and was greeted very welcomely by Daniel the assistant manager. He was very knowledgeable about his devices. I noticed that he had an iPhone so I thought he was going to try to sell me apple but instead he showed me the Samsung devices because he said I would be used to these devices since my old phone was a droid. Even before we started talking about phones he got to know a little about me, my work, my family, and even where I went to college. He truly cared about the customer and tried to find the best fit for me. I will definitely refer my friends and family to Daniel and his phenomenal team! They treated me better then the corporate store in porter ranch!

First things first, STAY AWAY from this store. These guys are smooth talkers and would screw there moms over if they could hit there monthly «80% goal». Here is my story and I can tell you I have zero reason to lie about my experience
My parents visited this store on 07/​31/​2015 at 5pm to upgrade one of five lines that we have with Verizon and the salesperson mentioned that they weren’t eligible for an upgrade so it be cost $ 140. My parents decided to wait it out since it really wasn’t urgent to upgrade. What happens next is just plain and simple awful and fraudulent by 4g wireless. I get a call at 9pm and the salesperson Jovani tells me to come in because he can offer to upgrade up to 4 lines for free because they need to hit there store goal and they’ll do whatever they can. I got up and drove there and sure enough they told me they can upgrade 4 of my lines but I would need to add a tablet and a hotspot. However adding these additional lines would not raise my rate because of a promo or something. They told me I would essentially get 6 lines for the price of 4 lines. I was hesitate but I figured why not I’m in sales and these two devices will only help when I’m out and about meeting my clients. I agreed to the additional devices and we started the activation process .
I continuously asked about charges and fees that I’d be responsible for but they 100% assured me that I would not pay a dollar now and my futures bill won’t not have any charges as well. Seemed weird but they kept showing me receipts showing zero so I figured wow I got a great deal. After all the devices were activated all 3 employees and there regional manager started celebrating as if the Lakers won the championship. They all thanked me and I did the same and I went home. It was almost midnight
The next morning I woke up excited to open up my tablet and use it. Well well here is where it’s starts. I take out the tablet and there is finger prints and scratches all of the device so I flipped it around and sure enough it was a refurbished tablet. I called and they told me that this was part of the deal and I had to keep the device. This wAs unacceptable and I told them that I’ll just bring in all of the devices and cancel out everything because I don’t buy used products especially when I signed a 2 year contract. They said no no we will take care of it but we need a new discount code and since it was Saturday I needed to wait for there manager on Monday. I said ok well since they are agreeing to switch it out I will wait a few days
Monday comes around and all of a sudden things are different and they can’t help. I went back into the store and was understandably upset and they said that they needed to call there manager. He went in the back of the store and called his manager. She said they didn’t have one at there store but they have one at the store down the street and to leave my number and they’ll call me when it’s there. I left my number and went on with my day. That week I needed to go out of town for work so no one called me and I didn’t call them. The following week came around and I called the store and all of a sudden I’ve passed there 2 week return policy by one day and they can’t help. Straight crocks, played the waiting game and they knew what they were doing .
I called Verizon directly and they told me that I should always avoid these types of store because they aren’t actually Verizon stores and these are common issues. The rep was amazing and transferred me to there district manager Crystal Handberg. I left her a few messages but didn’t get a response so I continuously called until she finally picked up. She was very nice and explained that she is in the process of reviewing the video tape recordings and that her or the store manager would call me. This was a week ago and I still haven’t heard back but I’m giving her the benefit of doubt.
We got back from our family vacation today and opened up our Verizon bill and sure enough we had a $ 145 equipment charge. I just called Crystal and the store and they are working on it… Well so they say they are but who knows
I want to point out that I was with Sprint for 13 years and just switched to Verizon about over a year ago and it was all positive but these types of things really make you think. Bringing in people that previously probably had a job at McDonald’s and pay them a higher salary and give them the option to make commission and they get greedy. They are thinking about that moment and do t realize that being shady will catch up to them. I’m very unimpressed with his store, there employees and there service and I will take FULL legal action on all parties associated with my transaction. This includes the store and all employees personally. This is a code of ethics violation and Verizon. Should it stand for this
I will keep this review updated with any new updates moving forward

This is not a corporate Verizon store. Their phone prices is not as it advertised online. During the sales pitch they will mention the cost of the phone as you know per online and then when you go to pick up the phone they will ask the you for $ 100 deposit and give you $ 100 worth of goodies… I waisted a lot of time here just because I wanted to get $ 200 rebate on my iPhone. Will never be going back.

This is my first and last time visiting this location. I came in to pay my bill and it was not remitted to the corporate office on time. Because of this, my service was disconnected and resulted in me paying a reactivation fee. I am highly unsatisfied with the service at this location and do not recommend anyone to visit this store. Does not deserve any stars.

I came in here the other day looking to trade in my iPhone. As soon as I came in I felt very welcomed. I was helped by a sweet young lady Kaitlyn. Her customer service was though the roof, I didn’t feel like I was being pressured into a new phone, if anything I felt like I walked away with a lot more knowledge on my device. I totally recommend this Verizon store if your looking for a new phone. I know I will be coming back again for sure.

We had the pleasure of meeting Kaitlyn, who was a great help to my dad today. She helped him update his iPhone and gave him some valuable tips.
She is knowledgeable and patient. Highly recommend this store if you want good customer service and support.

Horrible service, definitely not a real verizon highly advise u to stay away from this place, very rude employees.

Small and not a direct verizon company

The Indian dude helped me get my pics back on my old Htc phone a few mos ago.
However When I went into buy my new iPhone I dealt with Michael the manager. I told him I wanted to sign into a 2 yr contract and pay all the fees and taxes up front. By signing into the contract I got the phone for free. Well somehow I got talked into their «Edge» program where you pay the full price of the phone over a 2 yr contract but you see 15 $ off a month. I still had to pay taxes and 10 $ SIM card fee upfront. Oh I remember now… The $ 40 upgrade fee was waived if I signed into this Edge 2 yr program.
Later that night I realized I did not get what I wanted and was actually paying more for the phone than if I just paid the $ 40 up front. These freakin sales dudes… they’ll scam you if let them fill your head with all their numbers and Bs. And the Edge program is still a 2 yr contract. Why would you pay more if it’s Still a 2 yr contract?!
So I took it back the next day, paid the taxes and fees up front and got the phone for free with a 2 yr contract. I have the same plan I have now unlimited talk, text and 3 gbs data $ 60 mo. Why mess with a good plan?
Hopefully there will be a new manager by the time I have to go back. The current one just was on the take and looking to pick pockets.
I also returned their $ 30 hip case and got it for $ 12 on Amazon 2 days later. Peace

I’m really new to this but I had to make a Unilocal account to give this store a review. And I must say. Awesome. It was the best service that money can’t even buy. These guys were making me feel like I was at home with family just drinking a beer. (Only if they served alcohol there) well back to the point. I was upset that another store had made soo many changes that didn’t make sense. I walked into this store hoping it was not like the store in porter ranch. All three of the gents greeted me and helped me out. Got my family new phones, set up our Bluetooth in our car, got us some awesome accessories. Hell even talked about the superbowl. who would win and who wouldn’t. Honestly they did everything. I thank those gents mike, david and pj or pk (he has a long name). I recommend this store to everyone. They even helped out someone that went to a different store and had a huge bill. Calmed them down and helped them through the situation. I must say. Whoever hired them. Hand of applause.

Went in today just to see if I had insurance for my phone after water damage. Instead of just telling me the website to log onto to get a new phone, the employee, I forgot his name but he was Indian with long hair and an epic beard, helped me cut the price of my phone bill and I walked out of there with a new phone. This dude worked miracles. I definitely recommend this place to any Verizon customers.

I’m really glad we ended up at this verizon store, as soon as we walked in we were acknowledge and greeted by David. He gave us a good deal on a phone and not only that without us having to ask he helped us with promotions and special offers. He’s very friendly and polite and really tries to help you. The store got really busy when we were there, BUT he still took his time to greet everyone and made sure people were helped in order. Some people tried to get help right away as others were patiently waiting and at the same time finished with our line activation. Thanks David!

Not sure why this store had 4 stars a few months back when I was deciding where to pick up a new iphone. Now it has 2 and that seems more like it.
The visit was fine, but it was the follow through and misinformation (or deceptiveness as described by others) that is leading to this review.
Here’s the thing… I wanted $ 200 for returning my iphone 4s that was in near mint condition. NO scratches anywhere. I asked the employee if the money is just returned to the credit card or how else it worked. He said I would be getting a gift card in the mail that I could use ANYWHERE. Kind of like a VISA or Amex gift card. I distinctly remember him comparing it to that. Either he is sadly confused, not trained well, or just plain evil.
I got an email today stating that I’ve been CREDITED $ 200 to Verizon. To use in store or online. Well how convenient for them. I wouldn’t have returned my perfect iphone if I had known this. Also, when he was trying to explain the edge program or whatever else to me it seemed really scammy. Everyone knows they are just sales reps and phone companies are scammy, but I honestly didn’t think I would be so blatantly lied to face to face.
Never going here again.

I believe his name was David: short man with glasses. He was such a rude jerk even the other employee apologized to me for his behavior and i had to leave. After he finished complaining about the previous customers not remembering their passwords, the guy was belittling me because i was updating my phone to an iphone 5 (the free one) instead of a 5s/​6 ($ 100/​$ 200). I had made my decision long ago and he wouldnt stop badgering me about it while i was waiting, even after i told him to back off bc i really dont care if i have a shitty phone, forcing me to leave.

This is the most unprofessional establishment I have ever been to in my life. I waited 2 hours to be told if I want to buy the iphone6 I have to buy 200 dollars in accessories which is total bull shit and probably is illegal. Once I agreed to do so they told me they couldn’t sell me the phone because I won’t start a new contract. Not to mention half way through the wait some Mexican guy walked in and got helped right away from his friend who worked there. This place is not only unprofessional but unethical. Who has 2 workers on a Friday iphone6 release. Cheap bastards can shove their store up their ass

The only reason I give this location 4 stars instead of 5 stars, is only since I had to leave and come back the next day (there was a consumer in front of me with a thousand questions and one Guest service rep there at that time).
Anyway…
I went to this Verizon store to start a new contract after being sick of T-mobile’s service. I was helped by Michael, the process was a breeze and pain free! Michael was very knowledgeable about the IPhone 5c and 5s, I was very satisfied after a terrible experience with Radio shack. The whole entire process only took about 10 minutes, Michael even walked me through every step.