LA Fitness

I have been a member of this club several years ago.
I’ve recently moved back to the area and have signed up for a membership for myself, my husband and my sister. Before I did so, I have asked Mark the sales manager if my sister would be able to switch her portion of the payment to her credit card. He said «YES» but only after the first billing cycle.
He told us to come back after June 3 and provide another credit card…
Come June 22^nd what Mark said turned out to all be not true, if we want her to have her pay on her own she will have to open a new membership with them and pay extra fees to split from our membership!
This is NOT what he said when we signed up. At the time he said it won’t be a problem even though the contract says otherwise, but now it is a problem.
I am a very trusting person, and trusted Mark’s word and thought he would be an honorable person as well. This was not the case.
When confronted with this situation, Michelle, the Staff Manager was completely unaccommodating, never apologized for her staff’s behavior, and easily brushed me off when I asked for the corporate phone number. Michelle did not attempt to assist me or help me in any way possible and her attitude was like nothing had happen and it is normal to lie to customers.
In short: if you want to be lied to, go to LA Fitness, they will say anything to get you to sign up, and everyone will act dumb and be rude to you after you bring up their wrong doings.
This is exactly what is wrong with gym memberships and I have cancelled ours.
Stay away from this gym! Read other 240 some reviews.

This review is about the front desk staff.
Although according to help non members of la fitness are allowed to go to the juice bar… They will NOT let you in if you aren’t a member.
we went in wearing jeans and dressy shoes… As if anyone’s gonna sneak in to workout like that.

Derek has been very friendly, helpful and a professional. I met with him and he spent sometime explaining the benefits of working out, tips for eating healthier and more. He always keeps it professional and at the same time friendly. He always says hi, offers help and support. More people should be like him.
I look forward to going there and working out.
I

«You get what you pay for» this gym is very crowded, dirty and limited. The good; the classes are great, Walter is great with Yoga. The Bad; crowded, dirty, nasty fools in there. Selfish Meatheads that sit on a machine for 20 minutes staring at their phone not working out — I’m not sure how many times I’ve had to ask someone if I can work in a set with them aka hurry the f$&k up. The Ugly; front desk is nice but always on their phones, it just says «I’d rather be I my phone than dealing with customer service» sales staff can be aggressive.

I recently made a switch from LA Fitness to 24 Hour Fitness and this is why… Every time I go to this LA Fitness, something is broken. They also don’t update machines. Recently they updated their juice bar but it still wasn’t enough for me to stay.

They offer a free physical assessment but the trainer canceled twice. Once due to not adding it to his schedule, first chance, and then when he «accidentally» schedules you an hour earlier than requested. Like the place but absolutely dislike dumb excuses, get it together!

Unilocal Challenge 2016: ³⁰⁄₁₀₀ — I like the ample parking at this LA Fitness, it makes getting in and out of here fairly breezy. This is a big plus for lazy exercisers like me who get fed up looking for parking and decide to hit a Happy Hour instead (It’s happened, don’t judge!)
The check-​in is super easy if you have a mini membership card on your keychain. Even if they are talking to another guest, you don’t have to wait, they’ll hold out their hand and check you in while they are talking. Not all the clubs do this.
This is a one floor layout but it feels spacious enough. There are lots of machines and I can always find one without a wait. I like the way the tricep and other upper body weight machines are directly behind the ellipticals… that way they really cannot be avoided!
In the ladies’ locker room there are: lockers (bring your own lock), a dry sauna, showers, large mirrors and a restroom. There is a newly remodeled juice/​smoothie bar called, «Motiva» (motivation, get it?) as well as a cycling room and racquetball & basketball courts. There is no pool and no running track.
It serves my needs quite well. I like the fact that there are all ages and ethnicities here: millennials, college students (CSUN is nearby), senior citizens and every age in between. One final thing is that it doesn’t seem like people are cruising for dates at this location. Most folks seem intent on getting their work out done with no fuss, no muss. Big bonus.

I’ve worked out at a lot of LA Fitness locations; this one, without a doubt, has been the filthiest gym.
The bathrooms, locker room, sinks, showers and all are Absolutely DISGUSTING. The cleaning department is, severely, understaffed.
Many of the equipment are broken. I’ve reported them broken a few times, over the past couple of months, and NOTHING has been fixed yet.
This new business «manager» Mark needs to attend some classes to learn some manners. A couple of days ago, not knowing he was even a manager, I went up to him and asked who handles equipment break downs. He looked at me and pointed to the center desk and said they do. I told him that I’ve reported broken equipment before and nothing has been done. He said that he’s managed three other gyms before, and there is always a delay for parts. He said that he wants them fixed even more than I do. During this entire conversation, he didn’t smile a single time, didn’t show any real interest in taking to me, did not have a friendly attitude, and blew out 5 – 6 hiccups without even apologizing. lol
I found out later that he’s only the memberships manager, basically, he’s the guy who manages the other sales guys. He could’ve simply told me that he doesn’t handle equipments and that I should talk to the actual location manger, Michelle, who deals with members.
Do you think that if know of someone who wants to sign up at a gym I would recommend this place? Heyyell No. lol
I don’t know if district managers or others even read these reviews, but if they do, they need to hire more people to clean up the Disgusting bathrooms, clean the dirty carpeting throughout the gym, hopefully remodel the bathrooms with all the broken lockers, tiles etc.
You make millions of dollars; spend some of it so your members can enjoy their visits. When you don’t care, members also don’t care. There was another Disgusting gym that was struggling and was bought out; it was called Bally’s. And who bought them out? LA Fitness. Hello. Wake up

This has got to be the dirtiest gym known to man !!! They are always out of paper towels to wipe face or equipment; there are always tissues and miscellaneous crap on or near the equipment — that’s if the equipment works and the free weights are all over the damn place. I drive from SF Valley to Stevenson’s Ranch because this location is so «piss poor»!!! The staff are rude, usually late afternoon n p.m. Not so much the early a.m. staff. What’s the problem, clean up that nasty place !!! And how in the hell does a gym juice bar NOT have an «A» rating ??? How dumb is that. You serve JUICE !!!

The manager needs to get some training on how to behave properly and communicate with clients and co workers. Weights are being re arranged by 5 different employees including Michelle (
Finance manager) wearing heels and carrying one weight at time. No need for the whole flock of people doing this task. It interferes with people doing what they go there for. This is being done
at 4 pm when many are in the middle of training. No organizational skills from the training facility manager. Horrible welcoming staff and unfriendly demeanor. I have been there for 4 years and it has gradually gotten worse. Remodel was nice but it’s about customer service. I’m considering going to the one in Van Nuys. They have everything where it needs to be and staff is up beat and welcoming.

I recently joined LA FITNESS in Northridge and just got back from my free initial training session with Derek. It went great and decided to buy a long-​term series of training sessions. Derek was polite and knowledgeable. I look forward to getting back in shape. -
JON

Horrible gym! It’s a pain in the ass to cancel and the people who you talk to over the phone many times don’t give you all the information you need. I went in to cancel finally being able to get ahold of the manager to than tell me that I need to pay $ 64 to cancel my membership. A waste of time and money. When I had told the women who called me in December that I had wanted to cancel, she tried to get me to stay a little longer so told me they could put my account on hold for 10 dollars a month. I said ok I’ll do that but come January I find that I was billed again. LA Fitness is the worst place to get your membership. Also, when I came in to talk to the manager, she had an attitude. I rather pay one small fee at my school gym with just about the same equipment and benefits for the whole semester than to waste my money on this place!

Please read all the way through, especially the second paragraph so you can learn from my gullible mistake.
Super shifty business. It’s as close to scamming people as you can while still being legal. Be sure to read the fine print if you decide to sign up, because they definitely won’t go over it all with you. Oh, and if you do make that mistake of signing up and then realize you want out, you’ll be stuck paying for up to 2 months worth of that membership before they let you go, and they’ll do everything they can to keep you from leaving, including making the process ridiculously tedious… There’s absolutely no reason you should have to talk to an «operations manager» (who’s working hours are pathetic, by the way) to close your account, when any representative is able to open one. That’s a blatant attempt to keep you from canceling. Think about it; how many people come in and want to cancel before their next pay period only to find out the operations manager has already gone home for the evening (or never even showed up at all if you’re unlucky enough to have signed up on the weekend… Like most people would) — statistically, that’s the most common scenario, and they’re scamming people out of $ 60 each time.
It gets worse… They actually orchestrate that scenario to happen. They will flat out lie to you and tell you that you should postpone canceling your membership until right before your next billing cycle so that you can keep using your membership, never mind the fact that your account actually remains active for a full month AFTER the end of your current billing cycle since the «last month’s dues» you paid for when you signed up don’t actually get applied to your last month, they get applied to the month you never asked for. Of course, this encourages people to wait until the last day of their billing cycle to cancel, at which point — they’re already screwed. Hook, line, and sinker.
They’ve lost my business for life.

I don’t usually give reviews on Unilocal but because I’m so frustrated on this one I will take my time to write what I wanna say. This gym sucks! I’ve been a member to a lot of different gym in the valley but this one in particular is the worst! That’s why i never ever returned as a member ever again.
Customer service sucks big time. My friend is a member there and she got us 3 scratchers 1 for me, 1 for my bf and 1 for my sister, all for 2 weeks free trial. We all went together tuesday night around 6pm, and there’s this front desk girl that looked like she didn’t wanna work there, super rude, never smiled, so unwelcoming and treated us like we don’t belong there. In my mind we were like so excited to try out this gym and see if we’ll sign up but girl her attitude helped me decide to not do it. So she scanned our coupons then we were good to go. She clearly said that we don’t need an i. d next time we come in for the next 2 weeks bcoz we are already in the system.
So i stopped cominh after that day, but my baby sister who just turned 18 is so excited to avail this 2 weeks free trial promotion so she came everyday until the 6^th day which ia today, they didn’t let her in apparently her coupon is not valid anymore because she didnt bring an i. d the first time. You see what’s wrong in that picture? The girl clearly said she doesn’t need an i. d everytime she comes in and suprisingly she was able to come and workout the last 5 days without an i. d and now they are telling her otherwise? And also, it hasn’t been a week so she still has another week to come for free. That’s full of crap.
Oh well that gym sucks anyways, equipment are not well maintained, it’s overcrowded and staff are not so friendly. Don’t come to that gym.

I’ve been an off and on member of LA fitness for almost two years. The truth about LA Fitness on Devonshire/​Reseda is that it is literally just a place to go lift if you live in the neighborhood, or a spot to run when it rains. But only if you don’t mind going during off hours. It gets insanely crowded on peak hours and there is no luck getting a machine, bench or set of weights. No one re-​racks. But seems like that is the case with all lower-​end commercial gyms!
Why do I continue to go? It’s $ 30/​month for all gym access (the one on Canoga actually has a really decent free weight layout and when I’m in that area I like to lift there), I never have to use any of their showers (as the bathroom/​locker area can get very dirty) and if you hit the sweet spot between 1−4p or after 5 on a weekend, you’ll have the entire place to yourself. I tend to cancel and re-​start every few months depending on my gym use. The way I look at it, going a few times a month means paying a few dollars each time to have some «personal gym time.»
I see tons of people in their group fitness classes and it seems like a decent alternative for those who need that group motivation, so I applaud anyone who takes advantage of that. My complaints would be with their cycling and yoga classes. The few times I’ve tried to cycle there in the group class, the instructor was LATE by over 15 minutes and it was obvious the entire class was just thrown together without a thought or plan. The yoga class I would actually call a «breathing class» as we just sat and talked about breathing for half of it. I felt rude walking out but I almost fell asleep. This is not even a beginner’s class, it’s a «relaxation» class for perhaps an older clientèle.
Lastly, if it matters or motivates you at all, there’s always guaranteed to be a good set of really fit, good looking bros lurking around. They could stand to train legs every once in a while, but I don’t mind them leaving the leg equipment to me. I’ll still have a nice view. I’ve trained at equinox before and felt super uncomfortable with the type of people who go there, half real/​half fake, not sure if you worked for it or paid for it types. At least no matter who you are, you’ll feel comfortable working out here because you’ll see every type of person… not just the elite.

Honestly, if your looking for Equinox, maybe lower your standards a tad lol.
Monique in front desk is a doll. She has this bright, fun personality. I have been to alot of locations and front desk is usually lacking but Monique is the exception.
This gym provides everything I want. I can’t speak too much about the classes and I really try to avoid peak times. I get my weights in, granted I may have to wait for someone to finish their set. Elliptical and treadmill and def cycle are always open. The pool is okay. Pool etiquette sometimes is lacking among gym goers. Overall, it is an average gym and its location and times are convenient for me.

I really don’t have too many complaints about the gym itself. Depending on what day or time you go, it can be extremely crowded or quite open. And, as with all gyms, there are your packs of super pumped bros there who are all about showing off how much they can bench, but that was expected.
My only real complaint is parking. The gym is in an already busy shopping area so it can be very difficult to find parking. And people drive around the lot like maniacs. Just be preemptive about things and just park a little further away and walk. It’ll save you time & you can get a nice little walk in before and after your workout.

I have tried to give this location a chance. I’ve spoken with employees before in regards to the dirty mirrors and machines only to be told they have never had complaints and do not even know what I am referring to… The place is a sink hole for germs. I’ve posted a photo of just one example, this was there for THREE DAYS I went in a row?!? Disgusting!
I tend to find LA fitness gyms good only in the beginning when they are new or after they are remodeled. But they are not properly managed, the staff is lazy, lack of cleaning and caring for the equipment properly and it goes to crap.
This specific location the elliptical machines tv’s barely work, no volume, tv’s turn off after being on for a few seconds. What’s worse is when I approached the front desk about it, the woman behind the receptionist on her computer on Facebook… Went on the defense and told me they just upgraded the gym and she was not aware of any problems and no one has said anything to her. Great customer service. Did not even think to ask what machines and if she could look at them with me to see what I was referring too, rather blowing me off as if I was in the wrong.
I’ve since go to the newer LA fitness in Woodland Hills on Canoga Ave. The staff is much nicer and don’t sit around talking amongst themselves.

My recommendation is to not join this gym because it’s dirty it steals your money their membership is very expensive and it doesn’t give refunds. They give very terrible personal training and if you do the training the personal trainer just plays on his/​her phone.

This gym was great, then they hired some new staff… This review is to complain about a woman named Michelle in particular. One encounter with her and I immediately cancelled a membership that I held for 2 years prior to this woman. I’d rather not be treated with this kind of disrespect (by a minimum wage employee on a serious power trip). This is still a good gym as long as you avoid her at all costs.
Dear la fitness, please fire Michelle… she sucks… Thanks.