Optics Planet

Ordering from
is seamless and help is available when needed. Their products are as advertised with speedy shipping. It’s been great doing business with Optics Planet and I would highly recommend them. They have Free Shipping and No Tax… do I have to say anything more!

Before Thanks giving 2015 they and thier other companyDVOR had Hogue AR stocks on sale, I made a purchase and have been waiting since Jan 2016. I have talked to thier Customer Service every week and I get the old story «the Mfg has not shipped yet». For kicks I went straight to Hogue and bought the same stock for even less (15%) than DVOR’s sale price. Do your self a favor AVOID at all costs.

I’ve had several orders for thousands of dollars, outfitting my AR rifles with scopes, etc. They have terrible communication, and it is ALWAYS wrong. Last order for a Millett scope has taken weeks. It took several days before the order showed up in my email. Several days more it said it was shipped, and the expected delivery date over a week out. Then I look at the tracking number to find out FedEx says it’s really 5 days more. What’s really piss ed me off is they didn’t have everything I ordered, even though the website said they did. So they billed me the amount that shipped, $ 550, AND are holding an additional full amount of $ 599! Must be nice to steal money and hold onto it. I will NEVER order from them again.

Placed an order for a holster on ¹⁰⁄₁₄. Upon placing the order, I was told it was on back order and the customer service rep said, and I quote that they «had no idea» when it would be available. After waiting a month and a half for the item, on ¹¹⁄₂₄ I received an email with a tracking number saying that it shipped. The tracking number only shows that a label was created, but never shipped. Twice I called their customer service department only to be met with disgust and rudeness. They told me that they have absolutely no idea where my order is and they would just contact their «logistics» department and have them email me with more info. As a business owner, I would NEVER tell a customer that I have no idea where their order is and that there is nothing that I could do about it. Also, if I made a customer wait a month and a half, I would upgrade their shipping. They downgraded mine which allows for 14 day shipping (oh yes). I will NEVER order from them again and would highly encourage everyone else to not order either.

One of the worst companies you can deal with. Nothing ships when it says it will. There is zero communication between company and customers. I’ve ordered numerous items that never show up and they refund your card after 6 months and just say sorry, don’t have that item. None of the employees seem to have any idea about when they receive shipments. Also repeatedly says they have things in stock when you order them only to find out later there is a huge back order. Place is a total mess. I now avoid them like the plague. Do yourself a favor and stay away. I’d give them 0 stars if I could. They are the worst.

Received wrong item, they said they would look up item in their warehouse but that was going to take days, never received called back. They we’re happy to exchange and said they would expedite shipping and when I spoke to ups they shipped regular freight and never offered me any discounts until after I made another purchase. We’ll wait and see if the second order arrives as ordered and see how long it takes to credit my account for the incorrect item shipped…

OPTICS PLANET sends my item to wrong address, item never received, I ask for refund and they receive my item and I get an email back saying my refund is on its way. Its been 3 weeks and nothing. I call them and they tell me they don’t know if they received it and have to check on Monday to see if they do. This company is ridiculous, rude and will try to keep your money while saying they have refunded it.
BEWARE!!!

Wish I could put 0 stars. There policy says they ship in 1 to 2 business days. After 5 days contact them to see why my order is still sitting around. They say it is packaged and ready to ship tomorrow. Two days later still not shipped. Asked them to cancel and refund my money, they can’t locate the order. What a joke, shop some place else.

I ordered a wall safe from Optics Planet some time ago. The price was great and i prefer supporting local businesses. There was a bit of an issue with the in stock availability. The customer service rep got it ironed out and the safe was delivered within a week or so. I would shop with Optics Planet again.

I probably should have called ahead but went to their physical location to buy a pelican hard case and found out theyre online only. Was a little bummed out about that but it I was able to get the best price anywhere on the Pelican 1760 case plus 10% off. One happy customer that will be back for more!

This company sucks. No customer service what so ever. I ordered sights for my AR15 Spent over $ 1100.00 on Feb. 8^th now it’s March 30^th still no sights and still no money back. UPS has taken responsibility for the shipment and they still are telling me 10 days for the refund. Beware of these people. They are a real joke. I spent extra to have it expedited and it still took 2 weeks to ship that.

By far my favorite store for all sorts gear! Huge selection and I get discounts all the time ;-) I placed many of orders, got my binoculars, glasses and even my Salamon trail running shoes.
I know I will shop here and will keep coming back.

Optics Planet is terrible at serving their most valuable assets, customers. Ordered two items. With each: the item ships 5 days or more after payment and the items ship via the slowest delivery service. Up dates are not provided to the email address. Customer service representatives answer calls in 5 – 10 minutes. After payment, expect delivery in 2 WEEKS OR MORE. With the speedy service that is available from multiple Internet sources, use other sites to purchase the same products. Do not order from Optics Planet.

Sold me a fake Leupold scope and checking online reviews, this is now their standard business mode ~ selling fake merchandise. Paid for overnight shipping on a 7 am order, did not ship item out until two days later and refused to refund the overnight fees. Claimed their website allows for them to take 48 hours before overnight shipping, but the item was sitting in their own warehouse and an item coming from a vendor managed to ship out on time. Customer Service reps are also assholes. Avoid avoid avoid.

This company is a joke. I ordered a Bushnell scope from them and they sent me the older stock from a distributor even though they are advertising new stock UPC codes for this item. Moreover, this scope was allegedly in stock, so I don’t understand why it came from a distributor in a mangled box, none the less.
Unfortunately, I was planning a trip for long range shooting in which this scope was a necessity. I decided to reschedule the trip for the following weekend. The initial representative was very unhelpful and claimed that it was a distributor error, abdicating all responsibility. I spoke to a different representative whom took stock of the situation and was actually helpful and after some back and forth finally complied to rush shipping this item, which would permit me to keep the weekend plans. The new scope arrives from them, in their box, ensuring they couldn’t blame distributors again. Upon seeing that dreaded product code and realizing it was the wrong scope I was very frustrated and didn’t even open the box.
I called Bushnell to ensure it wasn’t an error on my side and that new stock scopes actually exist and the representative was refreshingly helpful. She even extended an offer based on my frustration with
, which floored me. She was willing to correct their mistake to keep me happy even though she has no obligation. Julia, the Bushnell rep even brought their scope price down $ 40 from what I paid with Opticsplanet on her own accord. It was an offer I couldn’t pass up and I am essentially guaranteed to receive the correct scope. That was amazing!
Unfortunately, this is the second time I’ve had issues with
(3 total) and I will never use them again. In my experience they are horrendously inefficient.

I ordered scope mounts. I received an email stating the parts were on backorder for 6 – 9 weeks. Emailed them and requested an order cancellation. I received an email that the order was cancelled within hours. My credit card was never charged. (authorization was made but 99% of population don’t understand the difference between a charge and an authorization) Well — authorization was removed instantly.
Yes I cancelled my order but it was my own fault, Unfortunately I was like every other person who complains about backorders — I never really read the entire listing. I went back the the listing and checked availability and WOW — I was shown it was a 6 – 9 week backorder.
I’m still giving Optics Planet 5 stars for their great follow up with Customer Service.

They are one of the world’s leading online retailers of a wide selection of sport optics, tactical and military gear, scientific products, hunting gear, professional grade products and eyewear you’ll find anywhere. Purchased a few products from them and have been very satisfied with their customer service. If their product is out of stock, they’ll call and notify you when the product is re-​stocked. Great customer service.

I ordered the following from
on May 1, 2013:
Meade #607 25 ft. Power Cord for ETX-​90AT, ETX-​105AT, & ETX-​125AT — 7 043
ME-​TA-​7 043 1 1
Carson StarMapLight Red-​LED Flashlight SL-​1
CN-​FL-​SL1 1 1
Meade LS 8 in Advanced Coma-​Free Lightswitch Telescope f/​10 w/​UTHC 0810−03−10
ME-TS-0810−03−10-EE 1 1
Meade #126 Barlow Lens, 4 Color Filters, ND96 Moon Filter, Case 7 169
ME-​TA-​7 169 1 1
JMI Telescopes Carrying Case for Meade ETX-​LS6 or ETX-​LS-​8 Telescopes s CASELS8
5A-​TA-​CASELS8
I received all items, with the exception of the JMI case, in less than a week. I waited for the case to arrive and after two weeks I called optics planet to inquire about the JMI case. I was told that it was shipped and that they would call the manufacturer and then email me the tracking number. After 3 days of not having received the promised email with the tracking number, I called them back. This time I was told to hold on the phone while they called the manufacturer. They then told me that in fact the telescope case had not been shipped as I had been informed of 10 days prior. The manufacturer had not shipped the paid for telescope case because the shipping address was in Hawaii. I had paid $ 136.89 in additional shipping to optics planet because the shipping was to Hawaii. I was told that I would have to pay more in order for the case to ship form the manufacturer. Mind you I had already paid for the additional shipping, and was then put on hold again, and then was told that for an additional $ 17.60 they would be able to ship the case. I was so frustrated at this point that they would quibble over this amount that I agreed to paying it so that I could just get my case so that I could use my telescope.
The odd thing is that they offer «free shipping» and I understand the additional costs to Hawaii, but to not inform the customer that an item paid for and additional shipping paid for was not being shipped was inexcusable. It wasn’t until I called several times that it was revealed that the case in fact had not shipped as I had been told. I then asked for the shipping tracking no., 3 days after I agreed to the additional 17.60, and was told that it had been sent via parcel post and that I should expect the item by the end of the week, this was on Monday, May 20, and that if not then then perhaps I would receive it on Tuesday, May 28. I was upset and asked to speak to a manager and the sales person said that I could leave that person a voice mail, which was insulting. I insisted that the person have the manager call me, which I still have not heard from for now 8 days.
I paid for 2 day shipping to Hawaii, which ended up being 4 days on all items, with the exception of the carrying case, which I have still not seen after 28 days form the order and having paid even more in additional shipping which I felt I was being held hostage for, because I wasn’t going to be able to talk to any manager. I asked for the tracking number for the case 4 days after I received the initial order and was promised that it would be emailed to me… it wasn’t! After calling several times about the case it was then revealed It hadn’t shipped as I been told.
I’m still waiting for the case and of course have not heard from anyone at Optics Planet about my concerns.

bought a green dot laser for my AR-​15 @ a great price
fast good service. decent product w bright green light. just have to sight it in.

I purchased a difficult to find tripod for my spotting scope from OpticsPlanet in the past, because I couldn’t find it anywhere else physically at the brick and mortar or in fact on the net; except at
. In fact this company has just about anything optical and they have shooting stuff too and research on the net tells me that they are recognized as one of the top 500 internet retailers for 2008.
Well for the past two days I have been trying to photograph the brightest phase of moon this year. However since I don’t have the right camera/​lens combo I have to resort to digiscopy. Unfortunately, I still do not have a camera simple enough to do the job.
What I really want to say is this company is so good that, the technical department has been helping me bring my project into reality. Unfortunately because of time, I won’t complete my task by tonight.
I will say that you really cant beat the expertise from the techs, nor the selection of products from this company.
I want to thank the tech Joanie for taking the time to help me select the correct products for my photo project. You will only see phenomenal service from this store.