CD Peacock

I’ve shopped at this location for years. Although ownership and product offerings have changes since the 1980’s this is still one of the Northshore’s première high end jewelry shop. You cannot beat their service.

I was so pleased at how the jeweler fixed my 20 year old bracelet. Jessica was amazing and kept me informed throughout the process. It was done in record time and my bracelet is back on my wrist and the cost was ½ of what I was quoted at other jewelers.

I walked in and inquired about a Tag Heuer watch and I received the once over by the sales lady. I’d imagine that if I didn’t have a shopping bag from the Coach store that she wouldn’t have acknowledged me whatsoever (she made a comment about how much she likes Coach). It was a hard to find watch and I was hoping they would be able to order it for me. She looked it up in the book and said it wasn’t available. I asked her if she was 100% sure because a few weeks prior I was told by another jewelry store that it was. That question immediately pissed her off and her attitude went from bad to absolutely terrible. As I left I got a VERY smug «have a great day» from her.
I will say that her bad treatment inspired me to buy one that day, just not from CD Peacock. I called around and found someone willing to help me. They did a little bit of leg work and called me back later that day. I drove there, paid for it, and 10 days later had the watch I wanted. I now have my eye on a Breitling from them for next year.
Nice store with great products in a great location that treated me like garbage. I don’t get it.

If you are contemplating a purchase from CD Peacock, ask for Autumn, the store manager. Autumn is extremely patient, helpful and knowledgeable. She knows every details and a story behind every watch in the store or a piece of jewelry. We purchased a watch and a necklace from her and we couldn’t be happier! Thanks Autumn!

I finally received the watch winder but I am not happy at all. It is not about the watch winder — it is their attitude. Very poor customer service.

I purchased a brand new watch from an expensive watch maker that CD Peacock is their AR. I worked with Autumn Plath on this transaction. I can say that she exceeded my expectations with the quality of customer service, attentiveness to detail, and promptness in having the product ready in time as a gift planned.
She was a pleasure to deal with. I would do business with autumn again.

Recently, I went to CD Peacock for a repair. Greeted by a wonderful sales professional named Danny Lee. He was nothing less than amazing! He gave me his full attention and treated me, as if I were purchasing the «Hope Diamond».
He is truly an asset to CD peacock and I hope they are aware of this outstanding sales associate.
So… on your next visit to Peacocks, be sure to ask for Danny Lee.
He will make your day! ((-:

Writng this to thank Kathy for her follow up and persistance in managing through an exasperating watch repair with one of their manufacturers. I did not buy it at the store but she did a great job in making sure the factory repair was done right after the manufacturer flubbed the first go round. I had previously used one of the manufacturer «boutiques» without success. It is on my wrist and working perfectly. I will use them to service my Rolex and I will not forget them when considering adding to my collection.

I came into to get a Rolex repaired. I was told, without the salesperson so much as touching it, that the price would be $ 800. I asked why and was told a complete fabrication — I collect watches and what she was saying was so wrong as to be absurd. This is what I get from them: they don’t know about their merchandise, they overcharge, and they have absolutely, positively no customer loyalty. Stay away. Stay far away.

Overall positive experiences here. I usually work with Kathy on watch repairs, who gets extremely fast turnaround for routine maintenance (compared to other shops). I had purchased wife’s engagement ring, wedding bands, and a couple watches from her and couldn’t be happier with service. I had one bad experience a few years ago but they went above and beyond to get fixed (had an order misplaced). I know Autumn who is also very helpful. Would definitely recommend.

I’m really unhappy with their services, attitudes, and unprofessionalism. They blamed me for an engagement ring that I bought for my fiancé. I paid almost $ 3000 for a really nice ring which was size 6, and they said they will resize it to size 4. After 6 weeks we recieved the ring but the diamond was changed to the lowest quality diamond. So unprofessional. First off, they ruined our engagement day to a very bad one. Second, they did not offer anything. Third, rude.
I would never recommend it.

I phoned first to ask if they sold a particular Cartier watch and I spoke to Autumn who was very friendly and said she’d be happy to help me and to ask for her. When I came into the store I was immediately greeted. There was no air of snootiness even though I looked like I fell outta bed. I asked for Autumn and the lady behind the counter got her for me. Autumn shook my hand and walked me over to the Cartier section. She asked if the watch was for myself and I told her it was for my boyfriend. She showed me several styles and told me interesting and enlightening information on the Cartier brand. I tried on several styles and she even called over a fellow coworker to try on one of the watches since her wrist was a larger. It was quite funny as the other sales lady was such a good sport since she was teased about the size of her wrists. Lol. Shows that the sales people had a good sense of humor and helped each other out. As it turned out I ended up buying the Cartier Tank solo watch with a leather band and Autumn was kind enough to ask if I wanted it wrapped etc. I completed my purchase from another sales associate who also was very friendly and accommodating. All and all a great experience and certainly has earned my future patronage. Thanks again Autumn!!!

I went in to get my husband’s watch buffed because it had a few scratches on it, the staff was very nice, even the manager greeted me. Awesome customer service!
I also like that they were able to do the work on his watch on the premises and didn’t have to send it out somewhere which is something I’ve had to do in the past!
I’ll be sure to come back here next time I’m in need of a gift!

Bought a gift for a friend of mine… sales girl Brianne told me that I would get a free gift after I made a purchase of $ 1000 in Mikimoto pearls. She even wrote the gift was complimentary on the receipt. However, she told me to come back in a week (or call) since they were out of stock… I did call back, and the sales girl said that she was out of the office, but would be back in another week. Waited, then tried again. She kept using delay tactics, until 30 days approached. I know, just like everyone else would know that after 30 days, you cannot return the item to the store — it’s yours permanently. So on day 29, I called and asked for the sales girl — surprisingly, she was at the Oakbrook Store, and I asked to be transferred to that location. I was transferred, then she picked up the phone, and said «oh, yeah I was meaning to call you back». Yeah right. She told me that she’ll have her co-​worker put the item in the vault (free keychain) and then I can pick it up anytime. I went to the Northbrook store, asked for the free keychain, even showed them my receipt and mentioned that I had spoken with the sales girl over the phone — but NO ONE in the store was aware of this situation (and the sales girl and her co-​worker were not working that day — they were no-​where to be found)
What the? So basically the sales person was telling me that I would get something for free when I didn’t? She basically upsold me in jewelry and hoped that I would forget about everything after 30 days. I wasn’t dumb. I told the persons on duty that if I didn’t get that item for free, I was going to return the merchandise immediately. The sales manager immediately gave me the free item and I left.
I WILL NEVER SHOP AT THIS JEWELRY STORE EVER AGAIN.

seriously? first off, a snobbish attitude when I even inquired about having links taken out from a watch I received as a gift and that probably wasn’t purchased there. first thing he mentioned was the price, «that’ll be $ 15 dollars.» What a joke, I’ll never buy anything from them. Changing my links would probably have earned my business in the future, but they can forget about that. You guys have a lot to learn about customer service, lesson 1: Customers must be earned, especially when you’re products are already overpriced.