Teavana

Amazing service and people! They were more than willing to help with the picking out of new teas, especially when I had no idea what I wanted. They also fixed my tea containers that were hard to open and gave great tips on the tea and products! I will be back soon!

Kathryn was very helpful and answered all my questions and even gave some of her own suggestions! Not to mention her suggestions were spot on and I love my tea! Great customer service, thanks Kathryn!

Upgrading my review. Much better service than last time… and in between. Waited on by red headed girl. She knew her stuff and remembers me every time I come in, even what I got last time. Unlike other times I walked out with things I love instead of things I regret. Tea is such a personal experience. Didn’t give full five stars because girl who I found out later was manager was staring us down must of the time and I don’t like her waiting on me because she constantly tries to walk me through everything again and again. I don’t need the whole spiel every time I go in. I enjoy the sales people knowing me… So go to the red head. She’d has been there for awhile and knows her stuff. I will update when I find out her name.

Sick and tired of the way Teavana and other stores in this mall treat kids. It is as if we are not worth their time or money. Earlier today we got samples, when we came later, we were informed we had to be 18 or older?! This is a complete lie. So aggravating. Wont spend my time hear again.

Poor service!!! I do not recommend going to this teavana. Takes forever just to get a cup of tea. The employees are VERY rude and they do not know what they are doing. 3 people working on a Saturday and they all had their heads up their asses. DO NOT GO TO THIS ONE! your better off going to hawthorn mall.

Although employees were oblivious to there rudeness I’m sure that they knew about their inattentiveness. Costumers do not walk into a restaurant/​café to look around without service. I stood there for a good five minutes with no service and when I asked if I could order my drink, the workers seemed utterly confused which is pretty aggravating considering all they have to do is take my order and make my drink. By no means am I trying to degrade what they do but if they choose this job I would appreciate pleasant and speedy service.

I am so satisfied and happy every time I go here! The staff is always courteous and professional even if I end up just having samples. I like buying cups of tea before I dive in to buy a container of tea and they always listen to my taste preferences and make amazing recommendations for flavor combinations!
My go to is kona pop-​blueberry bliss but I recently tried something the staff recommended involving a new spring flavor. It was like a toasted coconut chocolate with some marshmallow flavor that blended perfectly and tasted like a smore in my cup!

So I’m not exactly experienced when it comes to tea. I am a fan of of crystal light iced tea, but I’m sure any tea connoisseur would say that doesn’t count as tea. So I stopped in this teavana location because I tried a sample in the doorway that I thought was pretty delicious! I wound up getting a blueberry bliss & pineapple kona pop iced tea. It was bright reddish pink, smelled really good, and tasted wonderful. I was actually given a lesson in tea by (I’m pretty sure his name was) Nathan who was extremely awesome along with the other girl that was working with him who I wish I caught her name. I had no idea how cool just the process of making the tea is… Also that it kinda looks like potpourri when you buy it sans tea bag! I had to come back a different day because I was in a hurry but when I did I was able to get an iced tea infuser pitcher for 75% off at a little over $ 6. I also picked up some of that same tea and German Rock sugar and was able to make this at home. The people who work at this location are super sweet and actually remembered me the next time I came in. They had a lot of really cute tea pots and tea accessories as well. It is a bit pricey because you have to buy a tin as well but I honestly think it is well worth it to be able to pass on the crystal light!

Went in to purchase some German rock sugar. Absolutely speechless at the customer attentiveness of the staff and their professionalism.
Reasons the manager gave me for poor customer service, and having me wait at the counter without so much as a glance or greeting for 25 minutes from any one of their employees:
1. They were all too busy
2. Higher management was coming the following day and they needed to clean
3. They only have one register
Are you KIDDING me? Seething irritation. Never going back again. A simple «hello» or «we’ll be right with you» would have sufficed.

I had never been to Teavana and was waiting for a friend, so I went in and had a sample of tea the were offering. When Nathan heard that I had never been there, he gave me a tour of the store. He pleasantly explained about their tea and the other items they sell. They have several varieties of nice travel mugs that come with a tea strainer. I like the cast iron pots with burners. And because it was soon after Christmas, all the holiday items and gift sets were on sale. It was a good time to go buy their products. I bought a holiday assortment that included white chocolate peppermint and pumpkin spice brulee. It’s like tea with a hint of sweetness, and I like them.

Went in there just to buy a hot cup of tea and I was told, «The hot water was not working.» That is bullshit because that is a major health code violation and yet the store remained open. Instead they tried selling me a bunch of teas and showed me samples and I entertained them for a while, but ultimately I left with nothing. Talk about employees trying to sell you crap you don’t want. And if you say no to them, they try to guilt trip you into buying it. That was actually kind of funny, like I’m going to feel bad for not falling for your up selling.
«Fuck you, you don’t pay my bills, give me my fucking cup of hot tea.»
No wonder all the employees there seem to be ugly tattooed pierced hipster burnouts because no person with an ounce of dignity (or is it two ounces? ;) would work there.
This store is definitely getting reported to the IL Department of health for staying open «with no hot water.»

I came in with my husband for a tea set and a gift set for my parent’s anniversary and Mother’s Day.
The staff was very helpful, and when they went to ring us up their computer system crashed, taking about 15 – 20 minutes to re-​boot.
They gave us each a cup of tea and a 2oz bag of one of their new teas for our time.
Great Customer Service! =D

I haven’t had the same kind of problems that others have had at this location. I’ve been to many locations of this chain and have visited this one a handful of times. As far as they go this one is no more special or worse than any others. The staff seems just as knowledgeable and friendly as any other Teavana location. Also, Teavana is known for up-​selling, if you have a problem if that you either need to be prepared to say no or don’t go.

I was psyched to go to Teavana for the first time just a few days ago. My mom just bought a new clear glass teapot, so I figured I’d buy her some flowering tea to go along with it. I guess they must have a strict «ordering» system because the moment I became confused it all went downhill. The woman who helped me was incredibly nice, but my whole experience there turned out pretty awful. All I wanted was a few flowering tea-​balls for my mom. I was told that I had to get 2 oz. of them, but luckily they were half off – yay. I was going to get all three flavors they had, but, again, I was told they had to go into a container-​tin. So I chose a $ 6.00, plain-​looking tin. I then discovered that the tea-​balls had to go into individual tins because «they cannot be mixed together because of flavoring.» So, I was expected to buy three $ 6.00 tins for just 6 or 7 tiny tea balls that barely covered the bottom of the tins. Sigh, so I decided to not get one of the flavors and told the cashier I would just take two. She looked at me like I was crazy and said that I wanted two tins filled all the way? When I tried explaining that I just wanted six or seven of the flavors in their own separate tins, her male co-​worker at the other cash register barked with laughter, looked at me, then shook his head.
Wow…so I ended up leaving the store with two nearly-​empty tins for $ 12.00 with just a few of the flowering teas laying on the bottom of them. The entire order came to $ 40. I don’t know what it is about the Northbrook Court, but Teavana is not the first store where I have been laughed at or directly insulted.

I will never go to Teavana again. I had been a loyal customer for some time due to their Temple Peaks black tea. It is delicious. Well, they discontinued it and we’re selling the rest at 30% off. I bought $ 80 worth of my beloved tea. The worker grabbed a large bag of tea from the back and told me that the name on the bag was different but it was the same tea. It looked like Temple Peaks and smelled like Temple Peaks so I bought a lot of it. I have brewed several pots of the tea and it is NOT Temple Peaks. It tastes very similar but it is not the same tea.
I went into the store today to talk to them about the tea. The manager told me that I was wrong and assured me that I was sold Temple Peaks. She even called her corporate office (they are not open on Saturdays… I called) and they said I was wrong too. She got very defensive with me and said there was nothing I could do about it and that I was wrong. She even asked me «are you telling me how to do my job, honey?»
A similar tea I had bought at Adagio is called Yunnan Gold. Strangely, the supposed bag of a Temple Peaks from the back of the store at Teavana was called yunnan gold. How coincidental. They taste similar but Teavana’s Temple Peaks is my preferred tea. I am positive that the tea I spent nearly $ 80 worth of at Teavana was not Temple Peaks. As a daily tea drinker, I know what I like and what I do not.
I am in customer service myself and this is not how you treat a customer. I will absolutely never go back to this store. I cannot believe that the store manager was that rude to me. She could have at least offered a small compensation or coupon or something. Instead I was told I was wrong over and over again.

Yes, another Teavana… You can pretty much just read my main review of the Vernon Hills location. FABULOUS, AMAZING, tea. SO good. I’m hooked. Like an addict. A junkie. A slave to the tea.
It’s seriously over-​priced that’s it’s ridiculous, but I can’t help it. It’s too late for me. Save yourselves.
This location is in Northbrook Court. Somewhat close to the center. Bottom floor. Small store, but many of them are. Beautiful store. Very clean, very pretty. The staff is overly pushy as are most locations. but whatever. They’re constantly trying to push more tea, makers/​teapots, glasses, sugar, etc. It does get a bit annoying.
Your nose will be so happy here. They «waft» the scent of the tea at you, so that you can smell the flavors before you buy them. For the most part, they taste the way they smell. ENJOY.
I obviously recommend the tea from Teavana. It’s very high quality. I wish it was a self-​serve, so you could bypass the annoying sales-​folks. LOL