Fashion Q

As good as it gets for inexpensive tops and accessories. Don’t expect stellar customer service, not their strong suit. But if you’re just looking for a cute little top to wear with jeans or shorts or a casual summer dress with inexpensive accessories to match, this is your place. Saves you a trip downtown to the Alley!

I recently went to Fashion Q to quickly pick up a few things and I was appalled to say the least. I’ve had no issues with the store itself or the merchandise, but the way the staff will speak to customers is completely inappropriate. I have never seen such poor customer service and was genuinely shocked to continuously hear that I am in the way of them doing their work while I’m casually shopping and trying to mind my own business. Don’t forget the sole purpose of your business is to sell to paying customers, but unfortunately you won’t make a profit when customers feel so unappreciated they walk out without purchasing any items.

Horrible service you can’t exchange anything you buy in that store if doesn’t fit you the lady won’t give you money back

Rude as rude gets. My mom bought me 2 outfits from here for Christmas. One of the things did not fit well so I brought it back for an exchange. I ended up browsing and found several other things I was planning to buy on top of my exchange. When I got to the register the attendant was on the phone having which seemed to be an urgent conversation (in another language). So, I went along the counter browsing a little more, thinking she would wrap up the phone call. She didn’t. Instead she eventually walked away and I was left looking for someone else that worked in the store.
The receipt said exchange only within 7 days, (it was 14) however this was only 2 days after Christmas so I so wrongly assumed they would be flexible due to gift returns. Not only that, but I was purchasing around $ 40 in additional clothing. They refused and when I explained it was a Christmas gift they said I have to come sooner!!! Sooner? Two days is not soon enough? The lady on the phone ended up being the owner, and had the final say. NO. I asked the cashier if she (the owner) was aware I was purchasing additional merchandise as well? Yes, she said. It made no difference. I still RELUCTANTLY purchased one of the things I had found in the store, a knitted hat I wanted for the cold weather, but will never in my life step foot here again.
I’ve been shopping in the valley for over ten years now. There are plenty of stores nearby that have much of the same if not IDENTICAL merchandise that are more customer-​friendly. Why support the ones that have no respect for you.

Horrible store. If I could give them negative stars I would. Rude owners/​employees and EXTREMELY cheap merchandise. I bought a scarf here and when I got home realized it had a snag and was unraveling. I hadn’t even worn it yet. I went back to EXCHANGE it, –I wasnt even asking for my money back– I had my receipt and it still had the tags and they refused to help me. Now I’m the not so proud owner of a ruined, unraveling useless scarf. Waste of money. They sell crappy clothing and could care less about their reputation or customers.

Super rude owner/​manager! Don’t shop here. They want nothing to do with you if you have a return and make you feel like you’re stealing from them. Horrible service! I left the top that I was trying to return on the counter. The 14.99 is not worth the headache but worth warning you about this poorly run chain of stores. Shop some where else.

Like everyone else said, service isn’t amazing. But cheap cute clothes!

management is very very rude!
the whole time your shopping the Asian ladies keep staring at you like you’re going to steal something! you can’t even shop in peace without feeling their eyes hovering you! and not just that, i had asked one of the ladies if they had a smaller size for a shirt i found hanged outside the fitting room. she said «no» without looking, so i went to go check myself and what do you know… there were 3 shirts hanging on the rack…
Clothing is ok, you can find something better in the mall with way better quality.
**Asian ladies are rude, lazy, have no customer service**
do not recomend

I’ve been shopping at Fashion Q probably since the late 90’s early 2000’s when their only store in the East Valley was off of Laurel Canyon & Hamlin St in the now abandoned strip mall I almost had a coronary when I saw that this old location had closed (They put another one in across the same lot but the store is half the size of he old one). I cannot even count how many paychecks I’ve blown here over the years! I adore this store it’s a really big location. and am happy that I’m now seeing locations popping up in Malls around the Valley (Just saw on in the Sherman Oaks Fashion Square Mall). Although I think it’s funny how there are 3 stores all within a mile of each other in North Hollywood.
They are always up to date with everything trendy and in style but for way less than what you’d ever pay for retail. Fun accessories as well. I wont go anywhere else to buy my leggings, tank tops and t-​shirts @ $ 3.99−7.99 you cant go wrong! My only issue is that most of the clothes run small and they dont allow for refunds. only exchanges within 7 days of purchase so make sure you try stuff on before you buy it! They also sell shoes which for fake leather and suede I feel are a bit pricey but what girl can ever have enough shoes?!

ZERO stars. My teenage daughter bought a dress in the store at the Sherman Oaks Mall, which didn’t fit her. I tried to take it back a couple of days later — «NO RETURNS» — no exchanges, no store credit, no exceptions. The dress had hardly been out of the bag. The management was SO rude — I can’t even believe this store has found a space in the mall. I would never shop here, and I would tell anyone to stay away.

I love this location and the Sherman Oaks one!
The staff isn’t exactly friendly, but they’re not really rude either — they’re just kind of stand-​offish. (Although they’re much nicer when you come up to the counter with a lot of stuff to buy.)
The price of the clothing is awesome. I’ve never had a tear or any other kind of problem with the material. However, BE SURE to try stuff on and make sure it fits because they’re very strict on their return policy (within 7 days, with receipt and tag, and no damage.)
It’s the perfect place to get cute clothes if you’re, say, a student on a Ramen budget like myself.

They have some really cute shoes and clothes … The customer service is so so but the clothes are worth it … Very budget friendly if u need to look hollywood :)

I like this place because instead of having to drive to downtown to find nice clothes for affordable prices, I just go to this store. They used to have a lot more stores, but they must have closed recently because of the economic situaton must have had an impact on them. I buy clothes for both work and for going out here. You just need to look around and you will find something good.

Best kept secret. This place is great. The store keeps up with the latest styles/​fashion and at great prices. I spent a couple of hours in the store last week and only stopped shopping because I had to go somewhere. Cheap prices, but the clothing doesn’t look cheap. Just make sure you have a little time to shop around. The salespeople are NOT the friendliest, but there’s a lot to choose from from, including panties/​bras/​tank tops to great looking and fitting jeans, believe it or not. Some great summer items right now. Just bought a bunch of cute tunics/​summer tops and sundresses. Check it out!

Yes! The parking is awkward, but I found it amusing cause I was circling the parking lot having a grand ol time. Haha
I was just here last week to find an outfit for Vegas, but sadly I didn’t find anything. I came out of the store with shorts to wear underneath a dress.
I do agree they do have sheer clothes there, but it really depends on the person if you like it or not.
You can’t return items here which may leave people angry. that’s why I say if you decide to buy something here make sure you won’t regret it. Ha! They also have an exchange within seven days as noted.
Hope this helps!

I love the cheap asian fashion stores since fashion goes in & out fast. This store looked so nice when i walked in and then after trying things on i hated it. Plus the parking and location of the store is awkward and hard to find.
Like all the asian stores they don’t take returns!
The sign said no exchanges on evening dresses, i was looking at buying a beach type dress and asked if i could exchange it. They didnt speak english and had to run and ask the other lady to come out, and she said NO! I didn’y buy it. You could see the bad stitching and most of the clothed were see threw. Prices seem to to be the same as Forever 21, so I’d rather go there.

I’ve been shopping here for years. I love cheap asian-​produced clothing.
I just have one question: Why are all the clothes made for asians? A girl with curves, like myself, has a hell of a time finding clothes as it is!

i loooooooooove shopping here. all the Fashion Q’s in the valley are the best. cute clothes for a cheap price. sho0ot. why pay $ 200 for an article of clothing thats going to be outta style with quikness when u can go here and spend $ 200 on the latest styles and get 20pcs of clothes, jewelry, shoes, and bags. cant go wrong. i go to all the ones in the valley: noho,
, granada hills. :) i love it there :)