Toys R Us

Pain in the you know what to get to on a busy section of Military Highway. Store was clean enough and there seemed to be people there to help but nobody really asked me if I needed it. Otherwise a decent shopping experience.

So I have been here several times but I don’t understand why such the horrible reviews. My experience was not as bad as others but on the other hand we knew what we wanted and left the store. I did not need any customer service the times I have been there.
First off the building is not in the best of conditions but it’s ok. It could use a facelift or moving to a better location wouldn’t hurt. Upon walking into the store it looks clean and it is a pretty decent size. They had a good amount of items on sale the time I went and the store itself is well organized. When it came time to check out I was fortunately the only one doing so so check out was fairly fast.
I am definitely not saying this is the best Toys R Us I have been to. I would prefer to go to the one at Lynnhaven but if I am in a time crunch this location will do.

Came here to buy a birthday gift for a 9 year old. It was easy enough to find what I needed so I guess they have a good selection but that is the only reason this review is 2 stars… Otherwise it would have been 1 star based on the horrible staff!!! All of them standing around at the front of the store talking but only 1 register open. Woman didn’t even say anything to me just kept talking while beginning to scan my item. Then after scanning she asks how I am and keeps gossiping before I even answer. I have never gone into a store where the employees stand there and gossip about other employees and how they should quit and blah blah blah with customers right in front of them. Unacceptable and super unprofessional. Thumbs down!!!

Meh. I cannot believe this building still exists in an area where most businesses come and go like the wind. The store is clean enough, well organized, and clutter-​free, but GEE… most of the people in there are so uptight and not willing to give anyone a hand or help them find anything aside from your entry into the store where a young woman stands in the front and gives you a flyer with the layout of the store and the locations of most of the toys. Unfortunately there are still things that the flyers don’t help you find. Good luck with getting someone to help you without running to the front of the store.
Most of the cashiers are very unenthusiastic (not that you have to be doing jumping jacks and cheering the people through the door) to the point of making as little eye contact as possible and almost no conversation. There were no registers open this last time and we were beckoned to the customer service desk to check out. My daughter who recently had major surgery on her spinal cord was not feeling well and in a hurry to get out asked me to pull the car to the door. I quickly began to exit the nearest door when the woman at the customer service desk told me that I couldn’t go out the in door. Really? *rolling eyes* People were entering and I could just walk past them which I did. My daughter said that she whispered under her breath when I exited, «You’re still not supposed to do that.» Control freak much? Get with it people. Be human. Life is not that bad. In fact, it’s pretty darn good!
Anyway, due to the lack of customers in the building, check out was fairly fast and we left. Most of the experiences I’ve had in this store are just subpar. I guess it will be Lynnhaven Toys R Us for me from now on.

This location could use a cleaning. I’m referring to the staff. It is always difficult to find employees here. The ones you find tend to have a lackadaisical attitude towards customer service. They don’t seem to have a lot of product or company knowledge either. Maybe it’s a management issue or a lack of training. You can get there when they open, and they’re out of stock on ad items. It’s very aggravating. I go here when I have to, which isn’t very often, thankfully.

Everyone else has nailed it right on the head. No customer service whatsoever. The only lane open was the customer service desk. The only 3 employees I ever saw in the entire store were all standing behind that desk just chatting as a line formed. It’s also all but impossible to get in the parking lot. As others have said, if you must use toys r us, use a different one

I’m really happy with this store. The selection is big and items listed online have been there. Since it is a Toys R Us/​Babys R Us store I expected a room where I can nurse my baby. They were very accommodating and offered us a private room, which I didn’t expect at all. Overall we never had any issues with the staff. We always get greeted when we walk in and there is always somebody to help if you have questions.

If I could I would’ve given ½ stars. This is the ABSOLUTE WORST place ever. Customer service is horrible!!! If you can, drive to Virginia beach or Chesapeake… or even northern Virginia… do it!

This store is one reason I don’t like going to Toy’s R Us. Even though its organization is ok, it tends to be dirty and the items listed online are never there. Staff can be helpful but it depends on the day. Not impressed. Would rather go to Lynnhaven even though it’s far.

This is my version of hell on earth. I usually order all of our «baby needs» from Amazon, but on the rare occasion that they have a major sale, or I need something immediately, I’ll run to this store.
First off, they don’t open until 10am. Hello?! Parents with children usually have kids that nap around then, and need to get to the store around say 8, or 9am! The employees are clueless, and I’ve had to argue with them on a few occasions to get a sale price which the sign below the item advertised. Every time I leave this store I promise myself I’ll never come back… yet somehow I drag myself in, time and time again.

OK I went into the store today to get nipples for my dauhghters bottle. I noticed they came in 3 sizes. SLow Medium and fast. Well the hook for the medium was full of fast.
I hit the call button for a assistance. 5 minutes later I hit it again. Then five minutes after that i hit it again. I waited around 15 minutes before I got upset. I go to the customer service desk, where I find two employees one was helping someone and the other was walking around looking at the floor. I ask her are you two the only employees working. LOL she tells me no. THere is one in electonics, one on register 12. i told her to shut up. it was a retorical question. but my real question is why did noone answer my page?
i walked out without making any purchases.