BEST WESTERN PLUS Holiday Sands Inn & Suites

The hotel staff was very friendly. I love the stay, the rooms were clean and greatly priced for the area.

Extremely nice staff, very helpful if you’re new to the area and have no idea where things are. Right on the water, so it’s a pretty view. Nice sized room that we stayed in and a pretty good breakfast in the morning! They also had an iron, the ironing board and a blow dryer in the closet. A laundry facility was on site, just need to swipe your card to get in. Very convenient overall, and the price was lower then a lot of the other hotels in the area.

Ok, so just checked in at the Best Western Plus Holiday Sands Inn & Suites. I must say the receptionists where very kind and informative. So to the nitty gritty!
Room is specious, clean, and well hell for the location is priced very well.
Things that I noticed right away in the room. There was weirded scent in the room I can’t explain. All the furniture seamed very dated, but they had great tv’s. I can’t say to much else about it because I am only here for a nite. But it’s not bad.

The hotel is in a good location, right on the beach. Beach is clean, with well preserved dunes. Room and service are also good, though room not as big as you may think from photos. The room layout is a bit awkward: bathroom has toilet bowl and bath tub only, while the sink is outside the bathroom. It appears that there used to be a real stove (there is a range hood) but now you only get a microwave and a mini fridge. View from room is fantastic. Several other beaches are a short drive away in case you want to try different places. This is the bay, so waters are calm and not as crispy blue like the ocean.
Why 3 stars then?
–1*: expensive: if you have never been outside the country $ 180 per night may seem reasonable, but believe me, for a place like this (in Norfolk va!!) You would spend less than half.
–0.5*: the patio area near the pool is NOT clean nor well furnished, it has a lot of potential, but the few tables are always dirty and although they can accommodate a large umbrella, they don’t have any. It’s a shame because it is right in front of the beach, and near the pool: it could be a terrific place to eat your take-​out dinner or hang around and meet other guests.
–0.5*: the breakfast area (very small) has flies, many flies, every day! And it’s freezing cold! Come on management, there are plenty of ways to keep flies out of a dining room!
Edit: OK, not all rooms are laid out like mine (just noticed another reviewer s photos.

Very disappointing. We reserved a 2 bedroom suite. They insisted that putting a bed in the living area makes it a 2 bedroom. They had a room that met the description of the room I reserved. They said I could have it for $ 75 more per night.
The carpet is very old, worn, and dirty. The seal at the base of the toilet leaked. We didn’t get housekeeping every day.
When I complained, the GM was less than cooperative and was abrasive. He demonstrated a lack of customer service skills.
We won’t be staying at this hotel ever again.
Choose another option for your lodging in Norfolk, VA.

Actually really nice for the surroundings and area. OV can be ghetto and have quite a few things going on but the beach is here so some people could care less. This is one of the nicest best westerns I’ve stayed in. The prices were great, they have a great breakfast, suite options, pet friendly, wi fi. I would stay here again

I was very disappointed with our stay at this hotel. This was a getaway my boyfriend and I planned to celebrate our anniversary and we were very excited about it. It was supposed to be a really special time for us. It was not high season so the hotel was not full. They put us in the smallest room I have ever been in and I travel a lot! Every other room that we saw open when the maids were cleaning the next day were huge compared to our room. They could have easily put us in a much nicer room instead they stuck us in a really tight little room that was about 10′ x 10′ unacceptable. Also the door did not close correctly unless you’re slammed it because the lock had been jimmied so many times and the security lock inside the room was falling off the doorjamb. Pretty sure that door had been kicked in. No Bueno. The location is good. The free breakfast the next day was very good. The lady at the front desk was very nice. That being said, I can’t recommend this hotel. Very disappointed.

For the price, this hotel is perfect. I was blown away by the staff, absolutely the most friendly, outgoing, helpful hotel staff I have ever experienced. They knew my name as soon as I arrived and treated me like a friend during my 4 night stay. They let me look at different rooms to decide on the one I wanted. Each time I walked into the lobby they said hello and asked if there was anything they could do for me.
The hotel itself is right on the beach. Although there were no ocean windows from the King Suite I stayed in, it was a 1 minute walk from my front door onto the beach. The King Suite was extremely large with two rooms, a fridge and a microwave. Although the furniture and the carpet seemed a little worn out, I was staying in a dog-​friendly room and so maybe they don’t get updated as often as some of the other rooms. Since I was traveling with my dog, I was delighted to find there was a dog park on the property! Breakfast each morning was plentiful and most important for me, the coffee was great!
The staff was the highlight of this hotel followed closely by the proximity to the beach for a reasonable price. If I find myself in Norfolk again, I will definitely stay here.

Well priced and well taken care of. Every worker in the morning is cleaning, painting, doing yard work. Rooms are clean and great pool area right off the beach. Only negatives are the crowd around this area can be debatable and it’s far from the club scene. But as a hotel, they have been nothing but great! Also we get a complimentary breakfast which was a nice touch! Everyone was so polite and sweet. Literally such an awesome work staff

Great hotel. I was visiting for work and was very fortunate to get this place. It is right on the beach with balconies on each room (room for two chairs). They have a great breakfast, too, and pool/​gym/​large deck. There were a lot of families staying and I would definitely do the same with my family if I lived in the area. I felt like they really did all they could to make everyone’s stay at their hotel as nice as they could — plenty of parking, lemonade/​coffee/​punch at the front desk, a nice fountain in one corner of the parking lot, and so on.
The lady at the desk that checked me in, helped me out, and checked me out (she was always at work every time I went into the office!) was fantastic. She also gave me two incredible dinner recommendation (Razzo and Captain Groovy’s). I walked to Razzo and it was a really nice walk to and from the hotel. The airport is really close and my work (the Navy base) was really close, too.
I am definitely staying here again — every time I’m in Norfolk!
PS: Why 4 stars? Two reasons — the maids never cleaned my room! I checked in Wed night, worked from my room till noon on Thursday and came back after work (~6:30PM) and they never returned to my room to clean it. There were plenty of towels so I didn’t need it cleaned/​restocked but they shouldn’t leave rooms out. Also, there is a usage fee for the safe in the room. I haven’t seen that in years and I think they should just make that a standard (FREE) feature in each room.

Room was better than expected and location was great (for Ocean View… not my favorite). But it’s always nice to wake up on the beach!
Everything seemed clean and the bed was very comfortable. The fact that there was a kitchen was an added bonus; we basically only used the fridge for our leftovers being that we only stayed one night. But I can imagine it would come in very handy for those on an extended vacation.
Oh, and my hubs raved about his service at check-​in. He said the woman could not have been nicer and she gave him the whole rundown as far as where the gym and laundry were located, what time breakfast was served, etc.

I would not book any other Hotel other than this one when i’m visiting Virginia. I really enjoy the private beach. And the 8foot deep pool. Great Hotel if you want to relax on a private beach, nice pool and a grilling area. Very Family oriented great breakfast and Pet friendly. Some days you can watch Dolphins playing in the Bay.

Bed bugs found the moment I pulled back the covers of my bed. Do not stay here.

They have BED BUGS though they want to deny it even after I took them the bugs in a cup and took photos. For $ 10 more you can stay at the Westin. I would never stay here again. If you stay here look in the beds before you sleep especially around 3am.

This little gem was so lovely and a totally trip saver. My fiancée and I were in town on a surprise family visit and we found all we needed here. We stayed in the newly renovated section that was smoke free which I loved. Nothing worse than enjoying your view and having to go inside because of another guests habit. Our room was clean and had a balcony with a view of the bay. A fridge/​freezer, microwave sink, coffee and maker, stove, utensils and dishes were all provided. So nice to have this many amenities especially when you are jet lagged and are adjusting your eating schedule. We stayed Friday night then again Sunday and Monday. We had only planned to stay Friday as a special treat to ourselves with the view of the bay and all, but the other hotel we had booked was so terrible we called at Midnight hoping to grab another room and we got lucky. So we spent the remainder of our trip in our cozy room. The staff is accommodating and knowledgable and there is tea and treats in the lobby. Most importantly the rooms seemed to be cared for and well looked after. Happy to make this my hotel of choice when we visit.

I didn’t know what to expect staying at this hotel. But upon walking into my room, I thought it was beautiful. The bed looked so nice. I was expecting to see old linens etc. for some reason, but it was really nice. I was so impressed by the bathroom. Marble sinks and showers, were amazing. I enjoyed my stay here and it was right on the beach which was very convenient. One thing they do here is tow cars if they do not have a decal. I think this is convenient for guests, because parking is very limited. So if you have someone visiting you at the hotel, make sure they receive a decal from the office or their vehicle will be towed.

This hotel is the best. It is not in the center of things but usually you will have a car. My hotel room was huge. Like the size of a small apartment. It was clean. Best of all about this hotel it is right and I do mean right on the beach. I would wake up and walk 30 seconds then be on the beach. I could not believe this for the price I paid. The check in/​out girls were all really sweet. I even got to talking with the sweet lady that prepare the continental breakfast each morning which is one of the best ones I’ve had. They even had a egg omelet with cheese.
In a short drive you can be anywhere. So next time I am down here on business or pleasure I am going to stay here no doubt.