Ntb-National Tire & Battery

I’ve been giving all of my business to Kauffman Tire for the last 15 years but I am switching to NTB now because of my experiences with the staff at this store. These guys take care of me and I don’t feel like a number here. The guys at the front are sharp and eager to assist. The techs in back give a dam and know what they’re doing. Nice high-​top table in the waiting area to work on my laptop PC. My sole complaint is the terrible WiFi service.

Between Shawn and Jose at NTB, we were completely comfortable and assured that our car was in good hands. They were in constant communication with us; they walked us through the repair process and were constantly available and helpful. We are returning customers and will be returning customers.

I had an EXCELLENT experience here! I used to go to the one in Doraville until it closed down.
I needed some help putting the engine splash guard clips on my Toyota.
Jose at the front desk was courteous, pleasant and helpful. He was realistic about how long it would take. (I was a walk-​in)
Steve Hutto put them on within 30 min.
I am a happy return customer!

To begin with, I should outright state that if you’re looking to save a few fucks, NTB is probably not the best place for you. As you may imagine, national, corporate chains will charge more than your local mechanics. Having said that…
Have you ever patronized a business establishment that was just careful enough such that they could legitimately blame the customer for an unsatisfactory experience?
That pretty much sums up National Tire and Battery, from my experience. Here’s what happened to me and why in a most technical manner, they could get away with it. One weekend before making a trip back home to my hometown I took my vehicle in for an oil change and for new tires. The salesperson asked me if I would like the «Road Protection» (or whatever it was called) for x amount per tire such that if I were to accidentally hit a nail or require roadside service I could receive it. This has happened to me before so I didn’t balk at the offer.
As you could imagine, on the way back to Atlanta, I did indeed strike something along I-​85.
«No problem.» I thought. «I have this insurance policy from NTB.»
Not so fast. That insurance policy does cover roadside assistance, up to $ 65 or so (the tow truck charged me $ 120), but you aren’t told that by the salesperson. It’s in the fine print. Indeed, your tire will be replaced «for free» for a $ 45 «service charge» to put a new one on. But, you aren’t told that by the salesperson, either. That too, is in the fine print.
The point here is that should you elect to transact business with NTB it is incumbent upon *you* to read all the fine print and ask all the «What if?» questions. This is not information that will be disclosed to you without inquiry. Caveat emptor. I’d recommend doing business elsewhere.
Pros: I can’t think of any.
Cons: Does not openly disclose all their charges and fees. Be *very* careful when doing business with NTB.
Verdict: Not recommended.

I made an online appointment for an oil change. When I get there the guy tells me it’ll be at least an hour before they can take me. I asked what’s the purpose of making an appointment then? He said, «Well, you’re next.» Yeah well, thanks a big frickin’ deal! You wasted my time!

Is there an option for no stars. These people suck the black girl at the counter has an attitude problem and they never get the car done Ina timely manner next time if there is a next time I’m calling corporate.

I’ve been to this NTB a couple times. One for an oil change and another occasion for tires. Worst service ever. It takes them forever to do a simple oil change, they don’t even update you on the progress on your car. I asked them to check a noise under my hood Jose the manager told me it was a pulley i told them i would come back when i have time to do it. As I’m pulling out i notice a loud noise from under my hood. The pulley popped «all of a sudden» the manager told me they would wave the labor and i’ll just pay for the parts. Moral of the story dont waste your time or money on this place. Take your car for one thing and they try to get you for more and they’re slow!!!

I had a coupon for an oil change from this place so I decided to use it. I also had a flat tire in the trunk of the car that I wanted to get plugged. I called and made an appointment for 12:00pm. I showed up at 12 and gave them my keys and walked down to the wendy’s for lunch.
When I get back an hour later my car was still not done. They had spent 30mins «looking» for my car in the parking lot and were still working on it. Time passes and I was in the waiting room watching my car on the lift and nobody had even been close to my car for about 20 mins. So I go to the front and ask them to check on my car, which is a silver Camry. The guy goes back in the office for a second and comes out saying there is no silver Camry in the shop. I pointed it out to him and he goes to ask the mechanic what is going on. He comes back and tells me that I need new rear brakes, all new tires and the flat that I brought in was beyond repair. After a total of 2 hours of waiting (even after booking an appointment!) I just wanted to pay for the oil change and leave.
A week later I took my car to another shop to get those brakes and tires that they said I so badly needed. This shop tells me that my brakes are fine, they said that I only need to purchase 2 tires and plugged the flat tire that was «beyond repair» according to NTB.
I’m not saying that all NTB locations are like this, but the people working at this location are mind-​blowingly incompetent.

On my uncle Rob’s advice, I bought tires from
and had them shipped here. (I’ll review them separately.)
I called as soon as my tires arrived and talked to an employee who said I could pick a time to come in and have them installed. I arrived around 3:25pm on a Thursday; the tires were waiting for me. Since this store hasn’t done many Tire Rack installs, they called for guidance and were told that their standard prices were a bit lower than what was on the website, so they gave me the lower price, which came out to about $ 14 per tire including taxes and fees. I really appreciated saving a few bucks!
I kind of expected a tire shop to have an attitude about installing tires I’d bought somewhere else, but these guys were professional and cheerful. Thanks, y’all!

Watch Out People, this location has been known to charge for work not performed. I caught them red handed not rotating my tires, when I called them out on it, they lied to me about what they said to wife who took my car in. WATCH OUT!!!

Outstanding work, albiet, a little pricey.
Waiting room was not the cleanest in the world.
Coffee pot available, but no coffee.
TV on LOUD kids program?