Pep Boys

Thank you, Paul. You charged me 126.07 for a tire, and your staff could not even find my tire iron or tire jack. And, on top of that, your staff misplaced one of my center caps, so I had to order a replacement. Needless to say, I was not at all pleased with my experience at this particular Pep Boys.

If I never have to come to a Pep boys, my life will be complete. The long wait, the rude staff, and the overpriced products are the norm here. It’s frustrating enough having your car fixed, worst when your are like me and know nothing about cars at all.
I am specifically giving this location a 1 star because I called to ask them if I had to replace my tires at the midtown location (where I got my warranty from) or could I choose this Norcross location. They told me I should do it where I got my warranty from.
Called the midtown location to confirm but they had me on hold FOREVER so I just went down there. I get to the midtown location and the guy tells me I could have went to any pep boys. Told me the guy from that location was probably lazy and didn’t want to do it. Thanks… Commuted for nothing and added more miles on my spare tire. Waited 3+ hours just have my tire replaced AGAIN. Also I had to pay to have this service done which personally I think should be covered under the warranty!
I may not know much about cars, but I do know I am done with pep boys.

Burn me once bad on you. Burn me twice bad on me. There will not be a 3^rd time. Today it took 2.5 hours for them to do an oil change and repair/​replace a tire. 2 AND ONE HALF HOURS… I am done with this place. Last time it too 90 minutes to replace a couple burned out lights. I know the logo is everything is less but that is before you add in my wait time. Utterly insane! I saw at least 2 other customers bolt after waiting the same length of time and if they weren’t pulling my car in the bay right as I was asking for my key I would have left too. I was really hoping the first time was a bad day but this seems to be SOP at this place. What really puts me over the top is he told me no more than an hour. I hate poor customer service but I despise lying on top of that. STAY AWAY!

Rip off artists !
quoted me $ 1300 for struts when I got the exact same monroe parts installed for $ 400 somewhere else on moreland ave in Atlanta.
Manager has marketing/​revenue strategy calls within ear shot of customers
I actually heard him say that people are getting charged for «brake checks» when Pep Boys isn’t even doing the brake checks.
They told me I needed new brake pads and rotors then when I asked them to show me my rotors they admitted that I did not need new rotors. wow!
Definitely get a second opinion before you agree to any parts/​labor here.

Meh. I don’t know anything about the automotive service and will likely update this review when I use that service but the inside customer service needs to take a class! Truly, after living in Atlanta metro for nearly a year, I have become accustomed to the shitty customer service all around. So why was I surprised when the shit got thick here at Pep Boys.
I have never had a problem with a Pep Boys employee being knowledgable about their in store merchandise. I was looking for a particular item that was on the website, but said that I could find in the store as well. The store being down the street, I went to the store instead. I asked for help in finding it from the young lady at the front counter. She took me all over the store and could not find it. She told me that they didn’t have it.
Somehow…I knew that they DID.
I asked her to ask the elderly looking parts manager if he knew where it was and the bitch copped an attitude! She said that she had been there 7 years, longer than anyone and if she didn’t know, then no one else did either. I quickly decided…
FUCK HER, I’ll find it my damn self.
I looked around and with the aid of a random employee, we found what I was looking for.
I took my purchase to the counter and paid for it. I could not resist the chance to say…
«Seven years of working here and you still don’t know shit?» With more attitude, she asked if I wanted to fill out a form for a Pep Boys discount card. My answer…
«Fuck no. I’m not coming back here for shit! You need a class, your skills suck. But, no worries, I’ll let corporate know.»

A few years back, probably make that about seven you couldn’t go into an auto store without tripping over the after-​market stuff. Air intakes, lights, etc. Then thanks to the internet Nopi went bust and everyone tried and hard and as fast as they could to dump the stuff off of there shelves because they couldn’t compete with the prices out on the net. Well pep boys seems to be one of the few remaining local spots where you can get reasonably priced after-​market items. Last saturday I must have gone to at least 5 different stores, O’Reilly’s, Advance, etc. to find some super white interior bulbs for my car with no luck. I was about to give up but while I was close to Norcross decided to pop into Pep boys. 5 minutes or less I got what I needed and was back on the road. As a buddy of mine told me «never ride stock, stock sucks!» I’ll be back Pep boys to pick up a few more items.